Craig Phillips Email & Phone Number

Surrey, British Columbia, Canada

Surrey, British Columbia, Canada

Surrey, BC

Richmond, BC

Took on the role of CQA Specialist in 2017, which combined with the Training Specialist role in January 2019. In this role I reviewed and created reports on calls received by the support staff, and met with them to offer feedback, opportunities for improvement, and coaching on troubleshooting procedures. Led classes on the CRM, email marketing and web.

Richmond, BC

Assisted customers with technical issues using the CRM, automated email marketing, and website platforms. Escalated detailed information from logs to the research team to be resolved by development staff when necessary. Additionally, took lead calls from Tier 1 reps to assist them with basic troubleshooting and how-to issues they were not able to find an.

Richmond, BC

Worked primarily on designing and launching banner advertisements for customers. Fast paced delivery, and updates were a daily requirement. Further assisted with developing graphics for use internally by management in presentations.

Richmond, BC

Supported the website product, including configuring DNS and email forwarding. Tier 2 support for web content management, including making adjustments in HTML/CSS and consulting on SEO best practices. Graphic design for customer websites as well as Flash banner ad design work. Documented incidents in Onyx CRM system.

Kelly Services was the company I was contracting through, for the first month in Best Buy's warehouse, then the remainder of the time on site at IBM.

Burnaby, BC

Began working initially at the Air Canada site, during a project to refresh and update all the computers on site at YVR and the nearby hangars, including backing up user data, installing applications, and migrating user data to their new workstations. After this, provided support internally for US based IBM employees and Hitachi GST employees on Microsoft.

Beginning as a Computer Specialist, assisting customers in purchasing computers and software, within the first year was moved to Head Technician handling the majority of the technical work at the store. Also worked in the Photo / Electronics department for a number of months.