Craig Plain Email and Phone Number
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With over 20 years of experience in healthcare, services, manufacturing, and public sector, I am a leader in process improvement, training, operations, and communications. I am a certified Black Belt and a functional Master Black Belt in Lean and Six Sigma methodologies, and I have a PhD in Adult Education and Public Administration. As a Project Director and Process Improvement/Training Consultant at Koniag Government Services, I execute multiple roles for contracts supporting the FDA and HHS, as well as for Koniag, an Alaskan Native Corporation with shareholders in the Native community on Kodiak Island. I have worked with multiple federal agencies on quality improvement, business process re-engineering, and training projects. I also teach performance improvement, quality management, and human resource development courses as an Adjunct Professor at Purdue University's Polytechnic Institute. Additionally, I run my own consulting company, The Tangent Consulting Company LLC, where I have provided innovative and practical solutions that have driven results for Fortune 500 and government accounts. My specialties include facilitating process improvement events, from shop floor to global enterprise level, building and leading teams that exceed customer expectations, developing and delivering training courses, both online and in-person, for corporate and academic audiences, and helping create strategic vision, alignment, and deployment. I also have extensive experience in communications, public speaking, social media, newsletters, and strategic communications planning. Furthermore, I have a strong leadership background, having led teams from 4 to 106 and managed budgets of over $30 million, as well as a military service record, having served as a Squadron Commander, an Operations Officer, and a Branch Chief for Air Force Smart Operations. My mission is to help organizations and individuals achieve excellence and efficiency through continuous learning and improvement. My field of expertise is applying proven and cutting-edge tools and techniques to optimize processes, enhance performance, and increase customer satisfaction. I am passionate about delivering high-quality and impactful solutions that make a difference in the world.
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Project Director And Process Improvement/Training ConsultantKoniag Government Services Nov 2020 - PresentChantilly, Virginia, UsProject Director for contracts supporting the FDA and HHA, as well as performing process improvement and training consulting for Koniag, an Alaskan Native Corporation with shareholders in the Native community on Kodiak Island. Execute multiple roles including Program Manager, Team Lead, Subject Matter Expert, Trainer, and Business Development. Have worked with multiple Federal Agencies. For last two years have been working engagements with Food & Drug Administration's (FDA) Center for Drug Evaluation and Research (CDER) on Quality Improvement, Business Process Re-engineering, and Training projects.
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Adjunct ProfessorPurdue University Nov 2020 - PresentWest Lafayette, In, UsProfessor at Purdue University's Polytechnic Institute's Department of Technology Leadership & Innovation. Teaching Performance Improvement, Training (Learning & Development), Quality Management, and Human Resource Development courses. -
Owner/PrincipalThe Tangent Consulting Company Llc Dec 2013 - PresentConsultant to Fortune 500 and government accounts. Work has included:• Working with companies such as Booz Allen Hamilton, Total Solutions Development, and NOVACES.• Transformation of US Air Force on a of the Civil Engineering operations. Led a team of 30 engineers, civilian and military, in creating requirements for future military bases. • Process improvement with multi-state healthcare group. Identified operational improvements with estimated annual savings of over $3M.• Led improvement project for national healthcare provider’s call center operations. Center transformed with better vision, enhanced metrics, and improved levels of service. • Program Manager for Continuous Improvement Initiative at a Fortune 50 Financial Services company. Utilized Nominal Group Technique with senior leadership to create prioritized multi-year improvement roadmap for IT operations. • Operational improvement project that doubled sales for $1B global company. Overhauled sales process and improved supply chain and vendor relationships.
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Continuous Process Improvement ConsultantSwedish Apr 2019 - Jan 2021Seattle, Wa, UsProvided process improvement support and training to healthcare professionals. Work included:-Lead revision of organization's Lean Training program, including creating on online option as the Corona Virus eliminated in person classes.- Leading cross functional team to reduce Central Line Acquired Blood Stream Infections (CLABSIs) to lowest level in over a year.- Partnering with Regional VA Healthcare to improve cardiac patients' access to critical anti-platelet medication- Mentoring staff to conduct formal problem solving events to improve patient care, while creating professional development opportunities.- Decreasing specimen collection defects: reducing time and labor, decreasing costs, and improving quality of care for patients. -
Senior Curriculum Manager & DeveloperAmazon Mar 2017 - Oct 2018Seattle, Wa, UsFilled two full time roles as manager and developer, responsible for establishing vision, strategy, creating content, and overseeing operational implementation. Owned Amazon's flagship training program on-boarding program with over 10,000 annual students at 7 global learning centers. Led first content and delivery revisions in over two years. Developed online courses that mirrored classroom experience. Results; class length decreased 40% allowing greater student throughput with better, more realistic content. Students satisfaction scores increased 22%, reversing a 15 month decline. Developed innovative creation of using single software simulation for both classroom and online to provide better student experience while reducing costs by over 30%.Volunteered for additional duties: communications director for Amazon Warriors group, organizing internal training seminar, presenting on structured problem solving, and developing internal marketing material. -
Director Of Operational ExcellenceCovidien Dec 2011 - Dec 2013Fridley, Minnesota, UsOpEx Director for Respiratory & Monitoring Solutions, a $1.8 billion Business Unit with Covidien Healthcare. Promoting use and culture of Lean and Six Sigma in areas of Business Processes, Manufacturing and R&D. Areas of responsibility for teams include:- Increase efficiency/Reduce Cost in global manufacturing environment- Improve Enterprise Level Business Processes- Help drive New Product Introductions using Design For Six SigmaAchievements include:- Exceeded cost savings goals of over $30M every year.- Implemented new training programs: -- Newly developed combined Lean Six Sigma course -- Modular Design for Six Sigma course to better accommodate schedules -- Problem solving course for Company's largest plant: taking issues from the factory floor and solving them.- Championed several initiatives that were adopted throughout the $12B Corporation: -- Autonomous Maintenance Program: Training Operators how to maintain machines -- How to Buy: Streamlined requisition and purchase order process -- Supplier-Excellence Program: Partnering with suppliers to improve their processes- Sponsored Athlone Plant's application for the Shingo Prize. The only plant in history of Covidien to challenge for the prize. Result: A Shingo Bronze. -
Branch Chief For Air Force Smart OperationsUs Air Force Reserve Dec 2005 - Dec 2011Robins Afb, Ga, UsDrove Continuous Process Improvement initiative for Air Force Reserve Command. Promoting use of Lean, Six Sigma, Theory of Business Constraints and other methods and tools. Functional Manager for 40+ Greenbelts and Blackbelts throughout the country. Responsible for their training, certification, and career development.Black Belt in the "Air Force Smart Operations for 21st Century" (AFSO21). Facilitated rapid improvement events (kiazens) using Lean & Six Sigma methods as well as Strategic Alignment & Development sessions. Worked numerous enterprise-level projects: bringing practical application of LSS tools to these high level events.Lead Instructor for Air Force's first organic Black Belt Course. Lead development of, and was Master of Ceremonies for, the first Air Force wide CPI symposium. Reports of the conference can be read at:http://www.af.mil/news/story.asp?id=123228162http://www.afspc.af.mil/news/story.asp?id=123230260 Developed continuing and advanced CPI courses. Such as an innovative 4 hour course providing CPI overview while also generating a prioritized project funnel. Also new CPI pracitioner orientation and a curriculum of continuing education classes for Black Belts. -
Assistant Faculty AssociateUniversity Of Wisconsin-Madison Sep 2009 - May 2010Madison, Wi, UsWorking with the Center for Health Enhancement Systems Studies (CHESS) and NIATx groups at the University of Wisconsin-Madison to help design and deliver training on Process Improvement to Health Care Organizations. -
Black BeltUniversity Of Wisconsin-Madison Jun 2009 - Oct 2009Madison, Wi, UsBlack Belt providing mentorship and training to process improvement teams using Lean/Six Sigma (LSS) as part of UW Madison's Administrative Process Review (APR) program. Participated in APR leadership teams and drafted LSS certification training program.
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Adjunct FacultyUniversity Of Phoenix Jun 2001 - Sep 2009Phoenix, Az, UsGraduate and undergraduate professor. Have taught Systems Thinking, Quality Managment, Statistics and Economics. -
Director Of Flexible & Emerging Learning StrategyMadison Area Technical College Sep 2007 - Feb 2009Madison, Wi, UsDeveloped a comprehensive strategic plan for the college's delivery of flexible learning. This included online classes, accelerated courses, and hybrid classes as well as integrating technology into the classroom. Worked with Center’s receiving grants to develop and deliver complete online curriculum.Mentored Six Sigma Continuous Improvement Teams. Taught and implemented kaizen-type rapid improvement events. -
Squadron Commander128Th Air Refueling Wing - Wisconsin Air National Guard 1999 - 2008Joining as a Captain, rose to the rank of Lieutenant Colonel. Became Logistics Squadron Commander, in charge of all aspects of a 106-person unit that oversaw the supplies, fuels, transportation and deployment planning for an Air Refueling Wing. Responsible for over $32 million of equipment and supplies.Implemented Process mapping into squadron operations. Tasked by Wing Commander to develop and delivery Process Improvement Training. Created a unique training program: a series of Leadership Seminars that brought in guest speakers to address Wing Command Staff.Worked additional duty as a Black Belt in the Air Force's Continious Process Improvement program. Responsible for the CPI partnership between the Air National Guard and Harley-Davidson Motorcycles. Stories of the partnership can be read at:http://www.defense.gov/News/newsarticle.aspx?id=50140http://www.af.mil/news/story.asp?id=123101780
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Quality LeaderGe Healthcare Mar 2005 - Sep 2007Chicago, UsQuality leader for Technical Training dealing with regulatory and related issues such as Food & Drug Administration (FDA) and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements. -
Training Program ManagerGe Healthcare Mar 2000 - Mar 2005Chicago, UsOversaw matrix teams that developed, computer-based training, in-residence courses and blended training solutions. Included both technical and soft skills. Ensured training programs were completed on schedule, within budget and compliant to standards such as internal requirements, FDA, and SCORM. Assumed quality roles to include revising Student Survey program and conducting Return on Investment Studies.
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Technical TrainerCatalyst International Mar 1999 - May 2000Developed and delivered internal and external training: Including project management, time management and software applications.
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Program AnalystUs Navy Aug 1996 - Mar 1999Washington, Dc, UsImplement new Total Quality Management assessment practices for Navy’s largest training facility. Also conducting investigations into Congressional Inquiries and into complaints of Fraud, Waste and Abuse. Assisted Great Lakes Hospital with their Joint Commission on Accreditation of Healthcare Organizations review. -
Operations OfficerUnited States Army Reserve 1995 - 1999Fort Liberty, Nc, UsOperations officer for Medical Training Brigade. Oversaw operations for brigade covering 6 states. The unit provided training to nurses and medics. Responsibilities included planning, logistics and a variety of administrative duties to include quality standards and accreditation. -
Air Battle ManagerUnited States Air Force Sep 1985 - Oct 1992Randolph Afb, Tx, UsServed on active duty with 74th Air Control Squadron, Chanute Technical Training Center and 961st AWACS in Kadena, Japan.
Craig Plain Skills
Craig Plain Education Details
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University Of Wisconsin-MilwaukeeAdult Education/Public Administration -
University Of OklahomaEconomics
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University Of Wisconsin-WhitewaterEconomics
Frequently Asked Questions about Craig Plain
What company does Craig Plain work for?
Craig Plain works for Koniag Government Services
What is Craig Plain's role at the current company?
Craig Plain's current role is Project Director @ Koniag | Black Belt, PhD.
What is Craig Plain's email address?
Craig Plain's email address is cp****@****-gs.com
What is Craig Plain's direct phone number?
Craig Plain's direct phone number is +120651*****
What schools did Craig Plain attend?
Craig Plain attended University Of Wisconsin-Milwaukee, University Of Oklahoma, University Of Wisconsin-Whitewater.
What skills is Craig Plain known for?
Craig Plain has skills like Six Sigma, Program Management, Process Improvement, Training, Lean Manufacturing, Leadership, Change Management, Business Process Improvement, Strategic Planning, Black Belt, Value Stream Mapping, Project Management.
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