Craig Andrews Email and Phone Number

• Supported sales to qualify early-stage opportunities and assist sellers in making go/no-go decisions.• Understood buyer's requirements, current technical environment, and needs.• Worked internally and externally to scope an appropriate solution for a buyer.• Demonstrated and presented the capabilities of a solution including online payment and eServices portals.• Engaged with sales and cross-functional partners across high profile deals throughout deal governance process.• Partnered with Product organization to provide voice of the field and voice of the customer feedback to inform solutions roadmap.• Transitioned knowledge and relationships to client engagement team, monitor progress and re-engage as needed.• Provided pricing on new solutions offered to clients

• Conducted kick off meeting with Sales, Client contacts and development to discuss project scope, deliverables, and milestone dates.• Held regular scheduled meetings with Client to define requirements of applications and provide status updates on projects.• Monitored internal ticketing system to track and monitor development process. Interacted directly with developers where needed providing internal and customer feedback on output.• Collaborated with internal stakeholders and Client for project Go-live. Verifying all programming and internal system setups and ready for data receipt.• Completed Program Requirement Documents by evaluating customer data and holding regular scheduled meetings with Client and development.

• Provided expert support for the technical portion of the client relationship, helping drive prospects to closure and supporting proof of concept / evaluations• Worked closely with Account Managers and Account Executives during the prospect needs analysis phase to assist in uncovering and clearly identifying a prospect's critical business issues related to technology/products.• Worked with sales, using a consultative sales approach to understand customer's business needs and processes to design winning technology solutions, as well as helping initiate and develop cross-sell opportunities within the account base• Collected required customer information to help design and price solutions• Created slide decks and related technical materials for presentation to customers• Worked closely with Marketing, Development, Professional Services and Client Services staff to ensure prompt responsiveness to clients’ technical requirements, provide updates to Account Managers on current projects, and provide post-sales handovers for smooth transition though to implementation • Created and updated presentations and line-of-business-specific demo environments for the utilities vertical• Partnered with the sales team to deliver technical presentations and RFP responses• Provided technical support for tradeshows and user group meetings on solutions, products, services and industry expertise• Conducted Web Demos and was conversant with the product capabilities, adaptations and applications

• Act as liaison and participate in defining technology solutions to solve complex, multidisciplinary business problems with long-term implication• Gather requirements using interviews, document analysis, requirements workshops, site visits, and workflow analysis for incoming jobs totaling millions of dollars’ worth of new revenue.• Develop proposals, RFP responses, standardized project plans, process flows, guidelines and other appropriate documentation.• Develop relationships with sales, manufacturing, corporate and IT groups.• Provide expertise to clients, vendor, sales, management and customer service to ensure timely, quality resolution of support issues of all levels of complexity.

• Managed a team of 6 to 8 Account Managers, including 4 remotely; providing training on standard operating procedures and best practices.• Completed mid-year and year-end reviews for team members.• Served as escalation point of contact for clients and sales in critical situations.• Worked closely with other supervisors and managers to establish facility goals and best practices.• Successfully hired and trained two top performing Account Managers.• Served as Lead Contact and managed the workflow of my team to transitional the work out of the Salt Lake Facility to the three other facilities in the US. All jobs were transitioned out of the plant in the expected timeframe.• Served as subject matter expert for several corporate level projects. Including moving from one invoicing program into another and Change Management Standardization Process Team.• Served as Lead Contact to move transitioned jobs to a new production ticket generation program. Involved learning new programs and then training my team. Managed the workflow of my team members during the transition of the jobs. • Continued to manage Change Management Requests with high profile clients. Several changes involving a high level of development hours and/or product changes.• Served as go-to person for my team and other functional teams to provide knowledge and required next steps regarding standard procedures or difficult questions.

•Managed over $2 million of accounts of digital print and web solutions with large clients such as Dex Media, Cisco, WebEx, Aetna, 24 Hr. Fitness, Advance Auto Parts and others. •Managed programming change managements by consulting with clients to provide solutions and estimates, as well as working directly with development during programming stages, completing testing and instituting changes into production.•Supervised other aspects of the business services concerning accounts, such as finance, inventory, data management and production.•Successfully completed projects to add a new print application for an existing customer as well as an application for a newly acquired customer.•Trained new Account Managers in standard operating procedures and best practices.

Manage accounts by writing orders and managing projects of several of the companies top accounts.Provide estimates of Print work for all customers.Communicate by Email, Face-to-Face and Phone with Customers and vendors.

• Managed a team of seven employees through the production process including order in-take, digital prepress, printing, bindery, and delivery.• Played a key role on a team that increased sales twenty percent from 2005 to 2007.• Participated actively with employees in each part of the production process, delegating responsibility successfully to ensure customer satisfaction in a timely manner.• Prepared and presented estimates to customers daily.

• Met customer needs by ensuring timely delivery of orders.• Served as one of the major contacts between the company and its clients.• Managed customer accounts by regularly discussing orders and products with client contacts.• Implemented a temporary marketing campaign which secured one of the company’s largest accounts.

• Promoted marketing campaigns for weekly new arrivals.• Verified shipments and set up weekly marketing promotions.• Performed weekly inventory counts on high volume products.• Ensured customer satisfaction by assisting customers with product selection.