Craig Rants Email & Phone Number

A diverse set of responsibilities that include all aspects of Title production and support, Information Technology, closing support HOA services, as well as facilities management. I ensure the efficient and effective delivery of Land Title’s products and services. This includes managing the production process, ensuring that all products meet our high standards for quality, and supporting the overall customer experience. I partner with our business units and skilled IT professionals to… Show more A diverse set of responsibilities that include all aspects of Title production and support, Information Technology, closing support HOA services, as well as facilities management. I ensure the efficient and effective delivery of Land Title’s products and services. This includes managing the production process, ensuring that all products meet our high standards for quality, and supporting the overall customer experience. I partner with our business units and skilled IT professionals to maintain, secure, and constantly improve the computer systems and networks that enable Land Title’s operations. I am also charged with maintaining and improving the physical infrastructure of Land Title’s buildings and facilities. This includes overseeing the maintenance and repair of equipment, managing the cleaning and upkeep of the facilities, and coordinating with contractors for our various construction projects.Real Estate asset management and project execution. Show less

Greater Denver Area

Reporting to the CTO, recruited to operationalize the Information Services function as the company and team worked through fast paced growth. Charged with instituting more process and best practices while leveraging the entrepreneurial spirit and engaging the talented staff already in place.Leveraging a strong sales and services operations background to provide managerial strength and presence with executives and clients that instills great confidence supported by a complimentary delivery… Show more Reporting to the CTO, recruited to operationalize the Information Services function as the company and team worked through fast paced growth. Charged with instituting more process and best practices while leveraging the entrepreneurial spirit and engaging the talented staff already in place.Leveraging a strong sales and services operations background to provide managerial strength and presence with executives and clients that instills great confidence supported by a complimentary delivery of services. Challenged to run and design complex systems but deliver a memorable service experience to both internal and external customers.• Directed the company through the process of becoming the first provider in the industry to become SSAE 16 SOC1, SOC2, and SOC3 compliant.• Managed the ground up development of two new Data Center locations to provide infrastructure excellence and complimentary disaster recovery capabilities.• Migrated the companies IT Service Management platform from Salesforce to ServiceNow as a transformational initiative that moved Information Services from a cost center to a solution providing partner while providing a 50% reduction to annual operational costs. • Consolidated the corporate database infrastructure on Oracle Exadata machines that lead to an annual uptime of 99.99% and the highest customer performance experience in companies history.• Lead the upgrade of the corporate Enterprise Business Suite to Oracle R12 with an on-time project delivery that was additionally under budget.• Developed a from scratch Security Program based upon the ISO 27001 framework resulting in highly effective employee security awareness education, industry leading vulnerability management, and demonstrable reductions in security incidents. Show less

Director for Unix Services, manages all day-to-day support for 30 customers running AIX, Linux, HP-UX, and Solaris platforms. Leads team 26 IT professionals and manages 5 million dollar annual budget. Implements strategic objectives for Unix team and establishes ultra-high, metric-driven levels of quality, customer satisfaction, documentation. Develops migration plans for new customers into managed services; supervises vendor relations; and supports sales staff during negotiation and closing of… Show more Director for Unix Services, manages all day-to-day support for 30 customers running AIX, Linux, HP-UX, and Solaris platforms. Leads team 26 IT professionals and manages 5 million dollar annual budget. Implements strategic objectives for Unix team and establishes ultra-high, metric-driven levels of quality, customer satisfaction, documentation. Develops migration plans for new customers into managed services; supervises vendor relations; and supports sales staff during negotiation and closing of service-management deals. Manages client relationship management and develops new service offerings.• Cut yearly hardware and software maintenance costs by 60% over two years by doing by moving to scaled support structures.• During multiple merger activities, successfully integrated staff that was dispersed among 6 sites and 4 four different companies by devising distributed-support model.• Achieved 95% annual staff retention, despite mergers during extremely high-growth period, by building meaningful work projects and valued interpersonal relationships.• Successfully managed services, maintained quality and integrated personnel during extremely high-growth period (300% during three year period).• Architected automated disaster recovery methodologies and work flows.• Engineered highly complex migration plans for new customers, utilizing virtualization, disaster recovery, and asset swap methodologies. Show less

Contributed expertise as senior member of the Unix Engineering Team. Managed corporate architecture and design implementation for existing HP-UX servers in addition to supporting new IT projects, for example: Legacy Systems Replacement (HP Superdome, EVA5000, and SAN implementation); EMC Mass Storage Implementation; HP-UX System Security Initiatives; Web Methods Electronic Data Interchange Implementation; and Oracle 11i Implementation. Developed technical teams; evaluated new products; and… Show more Contributed expertise as senior member of the Unix Engineering Team. Managed corporate architecture and design implementation for existing HP-UX servers in addition to supporting new IT projects, for example: Legacy Systems Replacement (HP Superdome, EVA5000, and SAN implementation); EMC Mass Storage Implementation; HP-UX System Security Initiatives; Web Methods Electronic Data Interchange Implementation; and Oracle 11i Implementation. Developed technical teams; evaluated new products; and provided backline support that resolved user problems. • Commended by corporate for security initiatives that dramatically addressed both the border and internal security stance of server infrastructure.• Managed and configured numerous corporate protocols, including: DNS, DHCP, SMTP, SSH, FTP and telnet. • Designed and Implemented a complete legacy replacement of corporate frame array, SAN switch and Server infrastructure.• Architected business solutions using existing technology that dramatically improved staff efficiency and ROI during large ERP projects. • Designed and Implemented the first successful Disaster Recovery plan on Unix systems.• Responsible for training and mentorship of junior members of the team. Show less

Led group of 20 system administrators. Managed performance reviews, scheduling, customer satisfaction, and management consultation. Led technical team of Unix system administrators managed system backup and restoration; network printer support; application support; system security; system performance tuning; and hardware maintenance. The responsibilities for this team consist of over 150 IBM, HP, and Sun servers supporting over 21,000 end users. Also developed functional systems including… Show more Led group of 20 system administrators. Managed performance reviews, scheduling, customer satisfaction, and management consultation. Led technical team of Unix system administrators managed system backup and restoration; network printer support; application support; system security; system performance tuning; and hardware maintenance. The responsibilities for this team consist of over 150 IBM, HP, and Sun servers supporting over 21,000 end users. Also developed functional systems including monitoring software that dynamically updated system status through a web server; new system baselines and enterprise backup solutions. • Designed and Implemented global failover and recovery procedures for supported platforms running at military installations around the world.• Architected monitoring solutions to improve responsiveness to issues and improve customer satisfaction.• Continually refined complex security measures to protect Army systems from the consistent intrusion threats being run against government assets. Show less

Promoted to Sergeant in electronic repair and troubleshooting. Acquired expertise during intense and extensive training by U.S. Army. Repaired computer mainframe and peripherals devices, electronic countermeasure, and direction finding equipment. Interpreted complex specifications, circuit schematics, and logic diagrams. Used specialized test equipment including oscilloscopes, signal generators, and spectrum analyzers to repair and calibrate computers and electronic warfare systems.

Mscis, Computer And Information Sciences And Support Services

Ba, Geography And Environmental Studies