Craig Redmore Email & Phone Number

Wirral, England, United Kingdom

North West

Accountable at senior level for group wide operational performance; this included £multi-million, budget planning and P&L control, plus setting/managing of KPIs (retail and podiatry clinic). Responsible for leading and energising the senior retail and clinical teams x13 in the achievement of sales and service objectives. • Attracted a committed, capable workforce by driving best practice recruitment, retention, reward and recognition practices.• Implemented H&S programmes, new GDPR regulations and risk management processes.• Achieved a 22% comparative increase in new/relocated store performance for retail and service sales.• Fully restructured Retail Operations Team to achieve business benefits, with creation of new leadership roles. • Boosted return bookings to stores by 2.5%, grew retail accessories sales by 10% and cut salary costs by 15%.• Improved leadership development and performance management; including coaching and a new middle management/store manager performance development review structure.• Significantly improved engagement/motivation nationally by designing a business-wide engagement strategy.• Embedded data driven decision-making; notably implementing the Mystery Shop Programme with results used as measurement for improved service.• Enhanced clinic diary utilisation by 10% and reduced locum salary spend by 30%.• Reduced a significant gap in H&S knowledge at store level through the introduction of 3rd party H&S support.

A fast-paced regional role, with a primary focus on optimising the performance of 38 retail stores and Store Managers. Setting the standards for best practice sales techniques, operations excellence and first-class customer service was critical; challenging constructively, coaching/training and managing performance as needed. Role scope included leadership development, recruitment, risk management, visual merchandising/marketing, high-level reporting, supplier management and dissemination of business plans.• Built and sustained a culture of high-performance and engagement; motivating Store Managers, sharing knowledge driving collaboration and maximising potential. • Resolved multiple HR issues, spanning conduct, absence and performance, in conjunction with HR team and in compliance with company policy and employment law.• Major driving force behind successful opening of a series of new stores, as part of £3m investment phase. • Leveraged the success of the concessions business unit by recruiting and integrating teams into major brands.• Raised the profile of the business as an employer brand of choice by creating a highly effective resource recruitment presentation, in collaboration with HR, before delivering at university’s nationally during recruitment roadshows.• Handpicked to develop, coach and mentor new Regional Managers for Midlands and South Regions; enabling them to rapidly become vital contributors to strategic goals. • Enhanced capabilities at team leadership level by introducing NVQ Team Leading qualification into the business.

Cipd Level 7 Certificate In Human Resourcing, Human Resources Management And Services, Pass

Activities and Societies: Member CIPD

Ilm Level 5 Diploma In Leadership And Management., Leadership And Management, Pass

Activities and Societies: Member of the Instute of Leadership and Management

Education record

Iosh, Health And Safety, Pass