Looking after all operational aspects of Fortress through a phase of rapid growth. Charged with delivering consistent, controlled growth strategies and responsible for automation of key processes. Interface between the commercial team and the rest of the business. Product Management. Marketing. Customer delivery. eCRM. Strategic direction. Customer Service.

Fortress gives you 24/7 peace-of-mind by using awesome technology to Protect, Secure & Insure your smartphone or tablet. Insurtech that cares.We have launched in the USA, and have big plans for other locations. As EVP Experience I am responsible for customer experience, customer operations, marketing and product management.https://yourfortress.com Protect | Secure | Insure

ThreeDotZero Studios (3DZ) is a customer experience specialist focussed on the new generation of consumer and prosumer electronics. VR/AR, UAV/drones, Wearables, Home Automation, gaming hardware, the maker market. If it's complex, techy, geeky, we love it. If you really care about your customers, and they are at the heart of your business, then we'd love to talk. http://www.threedotzerostudios.com

TalentFit helps companies align their Human Capital strategy with their business strategy. We have developed a platform that uses data to build strategic context, and create evidence to help leaders make better decisions about people.

Responsible for post-acquisition integration of the WDS go-to-market strategy, portfolio, messaging and product set into the broader Xerox business. Taking the work we had done for the Smartphone industry and applying it to a much more diversified set of markets across healthcare, automotive, pharma and other industries. Acting as the expert steering the Xerox messaging regarding next-generation customer care.

I was one of the founder members of WDS, and an Executive Board member. The company was acquired by Xerox in 2012 and operated as part of the Xerox Services Telecommunications and Technology group. It then operated as part of the Conduent family, and subsequently the software assets have been acquired by Volaris Group WDS optimized the customer experience for mobile brands. We did this by viewing the CX as a process, and as with all processes, they can be measured, managed and improved. This was done through embedding a CX platform (GlobalMine) into our customers, and then offering a series of managed services that aim to control and optimize the experience. In my role of Chief Product & Marketing Officer, I looked after our brand marketing, product & customer strategy, innovation, customer consulting, knowledge management, the technology & IP portfolio as well as technical operations. I was responsible for the WDS Partner program (technology & reseller) including Gemalto, Alcatel Lucent and HP.Essentially, my role was to future-proof what we do as a business by analyzing markets, our customers and technologies, and working out what we need to do in order to address forthcoming market trends. In addition to CMO duties, I also fulfilled CIO requirements of the business, overseeing IT and Product Engineering functions.

Responsible for technical architecture & roadmap of products for the company. Also covered backbone structure for BAU services. Built technology development team that looked after both internal product roadmap work, but also commercial activity on behalf of clients.

Responsible for designing and managing an emerging operations environment handling testing programmes, training course design & implementation & building out a multi-lingual call centre to service European & US-based customers. Involved in the planning and roll-out of secondary service centres in the US, Australia and South-African markets.Building out the Call Center environment, capable of handling both pooled and dedicated customer contracts. Owning IT / Infrastructure, organizational strategy and delivery, as well as building a development team capable of building applications for our customer base.

Responsible for building and running a technical team supporting HSG customers

Setting up and managing a retail technology store selling computers, phones, fax machines and software. Building and configuring custom PCs. Technical support and training for customers.

Retail computer specialist