Craig Riddell Email & Phone Number

Spring, TX, US

Houston, Texas, United States

In my current role as Field CISO at Netwrix, I drive the company's strategic direction in identity access management. My focus is on:- Reducing complexity in identity governance and administration.- Streamlining deployment of legacy solutions and enhancing their integration with modern technologies.- Utilizing AI for automation to increase speed-to-value..

Houston, Texas, United States

• IAM at HP is divided into three pillars with sub-teams in each pillar. 1. PAM/PSM/IGA 2. MFA/SSO 3. PKI/SSL/MSP
• Responsible for overseeing day-to-day IAM operations and all IAM services consumed by internal associates, contractors, partners, suppliers, and external customers.
• Develop and implement IAM strategy globally, moving the company to a continuous adaptive authentication, zero standing credentials, and zero trust framework
• Oversee IAM technology selection and implementation, moving towards enterprise technology strategy and setting the foundation for a decentralized security strategy.
• Implementing role-based and security-based entitlements model
• Driving vital function and privileged ID management processes reducing overall threat ratings and potential financial risk.

Dallas-Fort Worth Metroplex

• Transformed a physical network focused sales, marketing, and technical team on aligning behind the TrendMicro company strategy, which has a heavy focus in cloud and SaaS resulting in product portfolio expansion and.
• Managing a highly skilled technical team and providing support to global sales executives for the top 20 international strategic accounts
• Developing a technical sales strategy backed with a robust training program for global account architects and engineers
• Implemented an ACAF feedback program with field engineers and technical account managers to optimize communication to product and development teams
• Acting as a liaison with marketing on technical campaign generation supporting global accounts and refining for the broader salesforce

Helsinki, Southern Finland, Finland

• Providing leadership, delivery, and direction to a growing team of Cyber strategy and security professional's directly impacting growth across multiple verticals.
• Developing and leading the execution of Cyber strategy capabilities and solutions to address the issues that most concern the financial services, energy, and other industries, including hi-tech manufacturing, retails.
• Crafting and deploying a Cyber strategy capability set that will address the security of critical digital assets and infrastructures within each of these verticals.
• Supporting the capture and execution of Cyber strategy engagements across SSH International focused markets, building and leveraging relationships in each of those markets to advance the company's business objectives.
• Applying SSH best practices and solutions to address the client's strategic, risk management, regulatory requirements, and building long-term strategies to ensure critical digital assets are secure.
• Playing a lead role in attracting, developing, and retaining diverse Cyber strategy talent.

Fayetteville, Arkansas Area

• Maintained a relationship with a client's leadership team to be their trusted advisor and counsel for security operations
• Strategized and advised on technical solutions that achieved our clients' desired long term business objectives
• Facilitated clear, consolidated communication with the client and the technical delivery team
• Took a lead role in project requirements, priorities, resources, budget, and schedule
• Provided leadership and delegating tasks to other team members
• Acted as the technical Subject Matter Expert to gain first-hand knowledge of the client's infrastructure and business

Fayetteville, Arkansas Area

• Provide immediate solutions to users to minimize downtime while, as a team, we researched the issue in depth so we could find the root cause and implement a permanent solution.
• Participated and added to part of a change committee where upcoming software, hardware, and patch releases were discussed.
• Established a test environment where new hardware is deployed, software tested, and patches are deployed using SCCM.
• In charge of all end user machine patches and software testing deployment.
• Worked on software automation and deploying software silently using SCCM.
• Created and maintained hardware images using SCCM.

Fayetteville, Arkansas Area

• Provided day to day technical support to Wal-Mart stores and distribution centers globally for issues related to hardware, software, or configuration.
• Worked closely with Wal-Mart ISD, as an escalation point and assisted with in-depth troubleshooting/reportin updates as required by our service level agreement.
• Analyzed performance metric of computer systems from multiple databases to best assess upgrade and implementation needs for the Wal-Mart store environment.
• Troubleshoot UNIX problems remotely in Wal-Mart stores, the Wal-Mart Home Office, and Distribution Centers as well as organize communications with the customer and HP engineers.
• Assisted with organizing and planning for the Hewlett Packard RP3410 (2007) server rollout and the HP BUA rollout; mentored and coached a team of eight people.
• Developed a professional relationship with several different vendors to provide better service for the customer.