Craig Jones Email & Phone Number

Ipswich, Suffolk, United Kingdom

Continuation of previous role with added responsibility of managing colleagues work loads and welfare. Also tasked with dealing with complaints that required further escalation. Responding to customers via Online Chat on the Dyson website and through social media (Facebook, Twitter and Instagram) was also added during my time as Senior advisor. Was also the Super User for Boldchat system meaning troubleshooting and daily maintenance was completed by myself or using Boldchat's support team with me being the liaison between them and Dyson's IT team where required. I was recognised by my colleagues for my hard work in being named Chosen Champion for the month of October and also by senior members of staff when awarded a Dyson Ambassador Award for Outstanding Customer Service.

Answering customer queries sent in through written communication (emails and letters). Supporting the contact centre by providing help and advice to service advisors when needed. Dealing with complaints sent to MD, CEO and Owners offices.

United Kingdom

Responsibilities.- Answering customer calls coming through the Dyson Helpline as part of a large team.- Resolve problems with products over the phone where possible, or arrange for an engineer visit or replacement parts where required.- Assist with customer enquiries regarding new purchases and completing sales.Skills.- Communication.- Descriptive.- Use of appropriate software and microsoft office.

- Organisation of both public and backstage traffic and parking.- Help with enquiries by public.- Ensure efficient loading of festival provided shuttles.

- General work involved the serving of food and drink across the bar.- Refilling of stock.- Various cleaning duties to ensure a hygienic environment,

Cirencester Extra

Responsibilities- Ensure that stock levels were replenished.- To be available to help with customer enquiries.- Reduce stock wastage through reduction of prices.- Verify and update promotional prices and special offers.

Master Of Science (Msc), Osteoarchaeology, Distinction

Activities and Societies: Student Rep

Bachelor Of Arts (Ba), Prehistoric And Roman Archaeology, Upper Second Class With Honors

Activities and Societies: BU Archaeology Society (Vice President) Student Rep