Craig Warren Email & Phone Number

Stockton, CA, US

* Design and develop Salesforce solutions for nonprofits.* Serve as the consultant for Salesforce projects and collaborate with stakeholders to leverage their data for increased productivity and insights.* Evaluate the accessibility of web and mobile business applications.* Consult with ISVs for accessibility audits, screen reader testing, and training.*.

Denver, Colorado, US

• Enabled staff to onboard new students in less time by creating new flows in Salesforce.
• Saved time for instructors using Salesforce by configuring automations and walkthroughs to enter student progress notes in a single screen.

Waltham, MA, US

• Increased organization-wide knowledge by delivering online training.
• Elevated employee experience by serving as a subject matter expert to answer questions about HR policy and troubleshoot LMS, ATS, and HRIS problems.
• Improved employee productivity and made LMS easier to use by implementing data quality and security standards while administering the Cornerstone LMS database of 1,500+ employee and customer accounts.
• Facilitated learning programs for new hires and validated regulatory compliance by creating and maintaining 3 onboarding training programs, measuring learner progress via Cornerstone LMS.
• Strengthened employees’, partners’, and customers’ product knowledge by enabling SMEs to educate remotely. Generated 50+ training videos with Camtasia and Articulate.
• Expanded repository of professional development resources by managing external vendors and integrating external systems with the LMS.

• Informed cruise travelers of volunteering opportunities by creating web content for social media campaigns, heightening engagement 50% as measured by click-through rate on Facebook.
• Helped people across the Caribbean by increasing trip sales, exceeding targets by 25% through recommending and implementing social media strategies.
• Validated marketing campaign reached target audience by analyzing audience demographics and reporting metrics to manager.

• RTD is a governmental agency providing public transportation, including intercity buses, commuter programs, and ride-share services in San Joaquin County. I worked in the Mobility and Strategic Affairs Department under.
• Provided transit for thousands of San Joaquin County residents by producing integrated service marketing plans, stimulating demand for new app-enabled ridesharing service scheduling by over 30% over 6-month period.
• Saved over $100,000 in budget by managing 3 events to persuade targeted customers to switch to new rideshare services.
• Secured ongoing funding by demonstrating program effectiveness to internal stakeholders by building 3 dashboards and 15 reports to monitor and visualize KPIs using Excel graphs, Pivot tables, and macros.
• Boosted customer adoption of new services by distributing information including digital brochures, flyers, and ads and improving readability of all content.

Stockton, California, US

• I worked in the Eberhardt Career Management Center, a job search resource office that delivered career coaching and advice to university business students.
• Developed career readiness skills of 500+ students and alumni by gaining Facebook followers and raising engagement by sharing articles on job search and interviewing.
• Provided continuous learning by preparing 250+ Facebook posts, maximizing efficiency by scheduling a calendar of 3-4 updates per week for 12 months.

• Integrated Development Group is a management consulting group providing pro-bono strategy development and research services to local and international nonprofit organizations.
• Enabled healthcare nonprofits serving the senior population increase donations by researching and recommending marketing strategies.
• Provided action plan for management team, compiling 30-page plan and presenting findings and strategic marketing recommendations.
• Ensured project success by participating in weekly department and company-wide meetings to manage deadlines, evaluate progress, and communicate results.

• California Health Care Facility is a 600-bed mental health institution providing rehabilitation services to inmates.
• Bettered health and well-being of 300+ patients by leading 5-10 therapeutic groups per week, using verbal communication to transform complex interpersonal training into simple, intuitive concepts.
• Determined treatment plans, solved problems, and evaluated progress for a unit of 33 patients during daily cross-functional team meetings.
• Ensured patients receive recommended treatment by synthesizing patient progress in written reports for management and other stakeholders, using MS Word and Electronic Health Record data.

• As an independent contractor, I specialized in writing content, including web pages, landing pages, lead magnets, and case studies for startups and SMBs in healthcare and tech.
• Created new revenue for client through successful product launch by crafting 30+ websites, landing pages, and blog articles.
• Attracted new customers evidenced by a 20% increase in site traffic by monitoring Facebook and Twitter pages via Buffer.
• Accomplished business goals for clients through consulting projects to execute marketing campaigns by identifying resources, following timelines, and overcoming challenges.
• Recommended strategic direction by devising creative briefs for marketing initiatives through collaboration with executives and evaluation of business objectives.

• As Marketing Chair for the regional Music Therapy conference with 300+ attendees:
• Earned $6,000 in revenue for conference by selling 20+ digital and physical ad packages to conference sponsors.
• Led a team of 4 therapists to contact 200+ vendors to present exhibitor opportunity.
• Guaranteed conference success by soliciting $4,000 in donations of physical products and services for the silent auction.
• Offered engaging and informative experience to 300+ attendees by booking 15 exhibitors and organizing exhibit hall.
• Ensured high quality ads were produced by coordinating with ad designers and app developers.

Sacramento, CA, US

• Metropolitan State Hospital is a state psychiatric hospital for mentally ill adults referred from county jail.
• Provided effective treatment for 400+ patients by leading 10-15 therapeutic groups per week, using music and art to teach communication and interpersonal skills.
• Evaluated therapeutic outcomes by participating in daily interdisciplinary treatment team meetings.
• Enriched the lives of 200+ patients and staff by coordinating 3 concert performances and instructing patients to perform music during weekly rehearsals.
• Ensured effective treatment aligned to therapeutic goals and patient preferences by conducting interviews and writing patient assessments, group notes, and progress reports.
• Researched and wrote 32-page paper, “Effects of the Therapeutic Relationship in Psychiatric Music Therapy.”

Master'S Degree, Business Administration And Management, General

Bachelors Of Music, Music Therapy And Piano Performance

High School