As Sales Operations Manager I am a part of the operations team in the Hillsboro office supporting our continued growth of centrotherm clean technologies through the Sales, Finance, Production, and Service organizations here and in Blaubeuren, Germany.• Responsible for the effective management of customer orders from receipt to dispatch, following the customer flow through invoice payment, managing the order-processing element of the business while playing an active role in key accounts on a day-to-day basis.• Establish workflows and maintain business data and its integrity in the ERP systems to support the requirements of order fulfillment, and to ensure customer orders are managed in astructured manner, access respective supplier platforms with key customers to settle invoices.• Understand and develop the Quality Standard requirements of the Sales OperationsDepartment, translating and documenting them into Standard Operating Procedures/SLA’s that provide the necessary service levels to meet customer and business requirements.• Establish monthly reporting and comprehensive analysis of orderbook including firm purchase orders of tools, parts, and systems as well as support sales function to provide forecast on expected sales.• First point of contact for North American customers and our headquarters in Germany, functioning as Team Lead for team of four that provides project management, order fulfillment, finance, service, HR, and sales support for parent company in Shared Services program.• Communication with German affiliate to ensure all logistics handling, customs and shipment of tools is aligned, information about international shipments, and reporting of performance.

Manager, US Gov Order Management Support financial operations, processes and controls, and assist the field and inside sales organizations as they generate new business for the company. Responsible for providing leadership and management over the Order Management function (four direct reports) focusing on providing superior customer service, managing to performance measures, continually enhancing processes, and developing a high performance team. Manage the Order Management team, including setting team strategy, defining team and individual performance objectives, hiring, training, coaching, mentoring, and managing to results.• Accountable for achieving successful outcomes across dimensions of customer satisfaction, profitability, and internal efficiency and effectiveness.• Monitor day-to-day order execution including ensuring the integrity of processes and compliance with company policies and internal SOX controls, as well as proving support for all external audit requests. • Support the order fulfillment process including license key fulfillment, and the order tracking process for new business (on-premise and SaaS), maintenance renewals and consultancy transactions.• Work with colleagues globally to identify and develop key process improvements and world-wide standardization initiatives. Drive performance to these objectives by introducing and facilitating improvement for prioritized initiatives and implementation of related metrics.• Maintain working knowledge of products, contractual requirements, export policy compliance, and basic accounting processes.• Previously led global team of ten—four in the US and six in the UK—supporting more than 400 people, works with 350+ products and 30+ licensing technologies.

Manage end-to-end process, understanding the Business and Technology needs to make the Product and platform better. Subject Matter Expert on each project represented, which involves Business Analysis, Technical Analysis, Project Driving & Management, Product Management, Project Tracking, Designing, Implementation, and Support. Help manage the workflow of a team of four technical analysts. --Interact with the BAs and the business to help review and analyze the requirements, collaborate with them in Requirement Gathering Phase and Functional Design Phase. Work with Technology teams—Development, Architecture, QA, Engineering, and App Support—to build and deliver the design.--Partner with all the stakeholders such as Dev, Architecture, Engineering, App Support and QA to discuss and finalize the functional design and solutions.--Manage all changes in Lower environments (Non-Production), including the creation of development release notes for code deployments, and resolving issues raised by QA and testing teams during test cycles, and partner with the QA and DEV teams during the SIT and UAT phases for any requirements/functionality clarification, defect triage, and priority setting. --Coordinate releases in every environment, which includes the creation of game plans, managing and executing tasks for code deploy, and the creation of all necessary supporting documentation. --Manage and coordinate the compliance activities across the FX Organization as they relate to the project. This includes but is not limited to changes in security plans, release checklists, and ongoing status reports used to measure project performance and to provide feedback to senior management.--Conceptualize, propose, and document best practices to be followed in the group for smooth execution of projects and workflow. This includes managing access and content on Team SharePoint site, as well as providing support and training for team on new processes and procedures.

Working in a Development Team on a project that is designing and building a new web-based check-processing application for the Foreign Item Processing Organization at Wells Fargo Bank. Responsible for writing the Functional Specification Document for the new internal application.

Volunteer position with the ONE Campaign leading the charge in Oregon to increase grassroots advocacy and help establish a regional organization that will fight extreme poverty and preventable disease, particularly in Africa, by raising public awareness and pressuring political leaders to support smart and effective policies and programs that are saving lives, helping to put kids in school and improving futures.

Originally hired as operations analyst; evaluated / developed test scripts and coordinated user acceptance testing on all SAP configuration changes and projects.Concurrent with analyst responsibilities, promoted to lead position and assumed additional responsibility for the Order Management team. Coordinated seven direct reports, managed workflow, maintained customer master data, and ensured that organizational and project goals were met. First point of contact for resolution of SAP-related issues for Order Management personnel at the Hillsboro location.--Served as technical / process liaison between order management team and IT staff.--Provided ongoing training and updates on new products.--Evaluated and developed test scripts; completed user acceptance testing on all SAP variant configuration changes and projects.--Continually reviewed SAP and other applications and recommended modifications to ensure that business needs were met.

Assessed needs, completed special projects, and conducted analysis to maximize business efficiencies corporate-wide. Actively supported Sales, Marketing, Finance, Product Development, and Support organizations. Functioned as project lead / project manager and liaison between clients and IT / IS Department. Prepared, modified, and distributed documentation.--Supported multiple business processes and worked closely with product management teams to identify product or licensing changes.--Communicated with diverse business groups and actively supported new product introductions.--Worked closely with offshore resources; developed and completed end-to-end testing (configuration to reporting) using SAP and other applications.--Continually reviewed SAP and other applications; recommended modifications to meet the company's specific needs.--Performed ongoing Sales and Distribution (SD) functional analysis.--Provided periodic training for sales team.--Investigated and resolved complex data integrity issues; handled escalations for Sales Department.

--Assisted with verification and consolidation of customer database for Marketing Department.

Analyzed test data and created charts and graphs to demonstrate performance indicators for the Test Development Engineering Department, Collected and analyzed data using Excel, Access, and Outlook. Improved existing indicators and identified new indicators to meet the department's business objectives.

Functioned as liaison between IT Department and clients; partnered with various departments throughout the organization. Generated customer lists, ordered materials, and arranged shipments; worked closely with vendors to ensure timely implementation. Created work orders for specific FCNs. Maintained online FCN archive and customer database; provided FCN updates to organizations and individuals.