Craig Rottman Email & Phone Number

Hillsboro, US

• As Sales Operations Manager I am a part of the operations team in the Hillsboro office supporting our continued growth of centrotherm clean technologies through the Sales, Finance, Production, and Service organizations.
• Responsible for the effective management of customer orders from receipt to dispatch, following the customer flow through invoice payment, managing the order-processing element of the business while playing an active.
• Establish workflows and maintain business data and its integrity in the ERP systems to support the requirements of order fulfillment, and to ensure customer orders are managed in astructured manner, access respective.
• Understand and develop the Quality Standard requirements of the Sales OperationsDepartment, translating and documenting them into Standard Operating Procedures/SLA’s that provide the necessary service levels to meet.
• Establish monthly reporting and comprehensive analysis of orderbook including firm purchase orders of tools, parts, and systems as well as support sales function to provide forecast on expected sales.
• First point of contact for North American customers and our headquarters in Germany, functioning as Team Lead for team of four that provides project management, order fulfillment, finance, service, HR, and sales.

Newbury, Berkshire, GB

• Manager, US Gov Order Management Support financial operations, processes and controls, and assist the field and inside sales organizations as they generate new business for the company. Responsible for providing.
• Accountable for achieving successful outcomes across dimensions of customer satisfaction, profitability, and internal efficiency and effectiveness.
• Monitor day-to-day order execution including ensuring the integrity of processes and compliance with company policies and internal SOX controls, as well as proving support for all external audit requests.
• Support the order fulfillment process including license key fulfillment, and the order tracking process for new business (on-premise and SaaS), maintenance renewals and consultancy transactions.
• Work with colleagues globally to identify and develop key process improvements and world-wide standardization initiatives. Drive performance to these objectives by introducing and facilitating improvement for.
• Maintain working knowledge of products, contractual requirements, export policy compliance, and basic accounting processes.

San Francisco, California, US

Manage end-to-end process, understanding the Business and Technology needs to make the Product and platform better. Subject Matter Expert on each project represented, which involves Business Analysis, Technical Analysis, Project Driving & Management, Product Management, Project Tracking, Designing, Implementation, and Support. Help manage the workflow of a.

San Francisco, California, US

Working in a Development Team on a project that is designing and building a new web-based check-processing application for the Foreign Item Processing Organization at Wells Fargo Bank. Responsible for writing the Functional Specification Document for the new internal application.

Washington, D.C., US

Volunteer position with the ONE Campaign leading the charge in Oregon to increase grassroots advocacy and help establish a regional organization that will fight extreme poverty and preventable disease, particularly in Africa, by raising public awareness and pressuring political leaders to support smart and effective policies and programs that are saving.

Originally hired as operations analyst; evaluated / developed test scripts and coordinated user acceptance testing on all SAP configuration changes and projects.Concurrent with analyst responsibilities, promoted to lead position and assumed additional responsibility for the Order Management team. Coordinated seven direct reports, managed workflow.

Assessed needs, completed special projects, and conducted analysis to maximize business efficiencies corporate-wide. Actively supported Sales, Marketing, Finance, Product Development, and Support organizations. Functioned as project lead / project manager and liaison between clients and IT / IS Department. Prepared, modified, and distributed.

--Assisted with verification and consolidation of customer database for Marketing Department.

Analyzed test data and created charts and graphs to demonstrate performance indicators for the Test Development Engineering Department, Collected and analyzed data using Excel, Access, and Outlook. Improved existing indicators and identified new indicators to meet the department's business objectives.

Functioned as liaison between IT Department and clients; partnered with various departments throughout the organization. Generated customer lists, ordered materials, and arranged shipments; worked closely with vendors to ensure timely implementation. Created work orders for specific FCNs. Maintained online FCN archive and customer database; provided FCN.

Mba, General Management

Education record

Bachelor Of Arts, English Literature