Craig Schene Email & Phone Number

Indianapolis, IN, US

Dallas, Texas, United States

• Manage a portfolio of enterprise accounts in the Americas region, ensuring their satisfaction, retention, and growth.
• Responsible for QBRs, threat analysis, risk mitigation, customer project management, and product renewals, cross-sells, and upsells.
• Establish a regular cadence with each assigned client to review executive dashboards and program status.
• Initiate early engagement with the account from close of sale and forward to ensure a constant and high degree of communication… Show more Manage a portfolio of enterprise accounts in the Americas region, ensuring.
• Initiate early engagement with the account from close of sale and forward to ensure a constant and high degree of communication as the customer transitions from POC into deployment and into operational state and.
• Define success plan for at-risk customers and execute in collaboration with functional team.

Atlanta, Georgia, United States

• Cultivated strong client relationships and provided expert guidance on cybersecurity strategies to ensure optimal protection against evolving threats.
• Collaborated with complex, multi-divisional, and multi-geographical organizations to spearhead transformative cybersecurity initiatives, mitigating risks and safeguarding critical assets.
• Effectively communicated the tangible business value of cybersecurity solutions to key decision-makers, driving strategic programs that aligned with… Show more Cultivated strong client relationships and provided expert.
• Effectively communicated the tangible business value of cybersecurity solutions to key decision-makers, driving strategic programs that aligned with organizational objectives and priorities.
• Leveraged leadership skills to collaboratively define and achieve goals with clients, utilizing MXDR and VDR solutions to enhance their cybersecurity posture and resilience.
• Attained an exceptional 100% renewal rate in 2023 for non-short-term inherited accounts, surpassing the team average of 70%, through proactive relationship management and value-driven engagements.

Indianapolis, Indiana, United States

• Implemented and integrated Cornerstone OnDemand learning and talent management cloud solutions for major global clients and ensured the highest level of customer success metrics.
• Successfully managed and implemented over 250 projects during current tenure, while streamlining business processes and introducing valuable time and cost saving efficiencies for clients.
• Worked with Vertex Pharmaceuticals (Boston, MA) on a 1,000-hour managed services engagement covering various LMS… Show more Implemented and integrated Cornerstone OnDemand learning and talent management cloud solutions.
• Worked with Vertex Pharmaceuticals (Boston, MA) on a 1,000-hour managed services engagement covering various LMS functional and technical projects/responsibilities.
• Led LMS technical projects such as data feeds and loads, integrations with 3rd party applications, SSO & security initiatives, and full-scale managed services client engagements.
• Conducted needs analysis sessions with clients to understand and translate their business needs into time and cost saving technology solutions.

Indianapolis, Indiana, United States

• Managed the IT Security Team, which was responsible for user provisioning, application administration, security scanning, audit compliance, risk management, and security awareness training.
• Created a Security Awareness Program, including a monthly security awareness newsletter, simulated phishing exercises using SalesForce Marketing Cloud tools, and reporting metrics to show areas of concern.
• Provided leadership, career coaching, and technical training to a staff of IT… Show more Managed the IT Security Team, which was responsible for user provisioning, application administration, security scanning, audit.
• Provided leadership, career coaching, and technical training to a staff of IT professionals, which resulted in several career progressions.
• Built the company’s security program from the ground up, which included writing all policies and procedures, implementing new security technologies, creating a framework for provisioning and reviewing access, and.
• Prepped the company for both internal and external IT audits. Analyzed security issues, led the charge to correct, and provided reporting evidence to support changes.

Bachelor Of Business Administration - Bba, Business Administration

Activities and Societies: Sigma Phi Epsilon Fraternity, International Studies, Intramural Athletics Minor: International Studies

International/Global Studies

Grantham, England. Recognized as the #1 global study abroad program. https://college.harlaxton.co.uk/

Associate Of Science - As, Computer Technology