Craig Schene Email & Phone Number

Indianapolis, In, Us

Dallas, Texas, United States

Manage a portfolio of enterprise accounts in the Americas region, ensuring their satisfaction, retention, and growth.• Responsible for QBRs, threat analysis, risk mitigation, customer project management, and product renewals, cross-sells, and upsells.• Establish a regular cadence with each assigned client to review executive dashboards and program status.• Initiate early engagement with the account from close of sale and forward to ensure a constant and high degree of communication… Show more Manage a portfolio of enterprise accounts in the Americas region, ensuring their satisfaction, retention, and growth.• Responsible for QBRs, threat analysis, risk mitigation, customer project management, and product renewals, cross-sells, and upsells.• Establish a regular cadence with each assigned client to review executive dashboards and program status.• Initiate early engagement with the account from close of sale and forward to ensure a constant and high degree of communication as the customer transitions from POC into deployment and into operational state and deployment.• Define success plan for at-risk customers and execute in collaboration with functional team.• Collaborate with Engineering & Product Development Teams with direct field feedback facilitating contribution to solution development and enhancement.• Partner with leadership to develop account strategies and plans, maximizing client satisfaction, retention, and growth. Identify risks and opportunities within client accounts and take appropriate actions.• Serve as a champion for partners, establishing support processes and guiding Technical Account Managers and Customer Success Teams on best practices for solutions.• Troubleshoot technical issues and collaborate with Support and Engineering Teams to resolve issues. Show less

Atlanta, Georgia, United States

Cultivated strong client relationships and provided expert guidance on cybersecurity strategies to ensure optimal protection against evolving threats.• Collaborated with complex, multi-divisional, and multi-geographical organizations to spearhead transformative cybersecurity initiatives, mitigating risks and safeguarding critical assets.• Effectively communicated the tangible business value of cybersecurity solutions to key decision-makers, driving strategic programs that aligned with… Show more Cultivated strong client relationships and provided expert guidance on cybersecurity strategies to ensure optimal protection against evolving threats.• Collaborated with complex, multi-divisional, and multi-geographical organizations to spearhead transformative cybersecurity initiatives, mitigating risks and safeguarding critical assets.• Effectively communicated the tangible business value of cybersecurity solutions to key decision-makers, driving strategic programs that aligned with organizational objectives and priorities.• Leveraged leadership skills to collaboratively define and achieve goals with clients, utilizing MXDR and VDR solutions to enhance their cybersecurity posture and resilience.• Attained an exceptional 100% renewal rate in 2023 for non-short-term inherited accounts, surpassing the team average of 70%, through proactive relationship management and value-driven engagements.• Distinguished as the sole Customer Success Manager (CSM) to achieve certification as a Secureworks Taegis XDR and VDR Certified Analyst & Administrator within the first 90 days of employment, demonstrating unparalleled dedication and expertise.• Acknowledged as the subject matter expert (SME) within the CSM team for the Secureworks Taegis VDR vulnerability scanning platform, actively participating in peer calls and providing valuable education to fellow CSMs, resulting in widespread recognition and accolades, including Dell Inspire Awards.• Consistently received excellent NPS feedback scores from clients and internal feedback from management, while doing so on the “High Touch” Team, which handles the highest ARR accounts. • Conducted Quarterly Security Protection Reviews with clients that keep clients engaged, educated, and integrated into the Secureworks Taegis platform, reducing risk. • Completed ownership of renewals and successful in identifying upsell and cross-sell opportunities. Show less

Indianapolis, Indiana, United States

Implemented and integrated Cornerstone OnDemand learning and talent management cloud solutions for major global clients and ensured the highest level of customer success metrics. • Successfully managed and implemented over 250 projects during current tenure, while streamlining business processes and introducing valuable time and cost saving efficiencies for clients. • Worked with Vertex Pharmaceuticals (Boston, MA) on a 1,000-hour managed services engagement covering various LMS… Show more Implemented and integrated Cornerstone OnDemand learning and talent management cloud solutions for major global clients and ensured the highest level of customer success metrics. • Successfully managed and implemented over 250 projects during current tenure, while streamlining business processes and introducing valuable time and cost saving efficiencies for clients. • Worked with Vertex Pharmaceuticals (Boston, MA) on a 1,000-hour managed services engagement covering various LMS functional and technical projects/responsibilities. • Led LMS technical projects such as data feeds and loads, integrations with 3rd party applications, SSO & security initiatives, and full-scale managed services client engagements. • Conducted needs analysis sessions with clients to understand and translate their business needs into time and cost saving technology solutions. • Developed specification documents for the development team based on the client’s needs. Served as a liaison between the client and developers and ensured service delivery requirements were completed timely and accurately. • Managed technical releases for the consulting practice, including researching, documenting, and presenting release updates to the team each quarter. • Obtained 10+ difficult product certifications and worked to stay current through required quarterly maintenance exams. • Delivered excellent support, analysis, and troubleshooting of all client’s needs and consistently received high praise from internal and external partners. Show less

Indianapolis, Indiana, United States

Managed the IT Security Team, which was responsible for user provisioning, application administration, security scanning, audit compliance, risk management, and security awareness training. • Created a Security Awareness Program, including a monthly security awareness newsletter, simulated phishing exercises using SalesForce Marketing Cloud tools, and reporting metrics to show areas of concern. • Provided leadership, career coaching, and technical training to a staff of IT… Show more Managed the IT Security Team, which was responsible for user provisioning, application administration, security scanning, audit compliance, risk management, and security awareness training. • Created a Security Awareness Program, including a monthly security awareness newsletter, simulated phishing exercises using SalesForce Marketing Cloud tools, and reporting metrics to show areas of concern. • Provided leadership, career coaching, and technical training to a staff of IT professionals, which resulted in several career progressions.• Built the company’s security program from the ground up, which included writing all policies and procedures, implementing new security technologies, creating a framework for provisioning and reviewing access, and assembling a security team. • Prepped the company for both internal and external IT audits. Analyzed security issues, led the charge to correct, and provided reporting evidence to support changes. • Managed the day-to-day execution of IT Security and Compliance projects and served as the ambassador to stakeholders in IT, HR, Legal, Compliance, Internal Audit, and the Executive Management Team regarding IT Security and Compliance related efforts. • Managed the projects to transition to Salesforce and Workday from an IT perspective. Partnered with other IT resources, management, and external consultants to ensure a successful implementation. • Built solid relationships with vendors and significantly reduced the company’s procurement costs for hardware and software by approximately 20%.• Received the Stonegate 500 Award (Outstanding IT Associate and was rewarded with a trip to Jamaica!). Show less

Bachelor Of Business Administration - Bba, Business Administration

Activities and Societies: Sigma Phi Epsilon Fraternity, International Studies, Intramural Athletics Minor: International Studies

International/Global Studies

Grantham, England. Recognized as the #1 global study abroad program. https://college.harlaxton.co.uk/

Associate Of Science - As, Computer Technology