Craig Schmidt Email & Phone Number

Fairfield, California, United States

- Seeking and nurturing new accounts while representing the company to potential customers, including frequent local travels. - Selling supported products and services, meeting sales targets, and maintaining product knowledge to provide accurate information.- Understanding customer needs, attending sales training, and performing various tasks such as customer data management, and product inventory. - Additionally, increasing tire sales through solicitation programs, conducting needs evaluations, and ensuring prompt issue resolution.

Fresno, California

- Organized and prioritized job assignments for 12 Field Technicians.- Oversaw all technicians' work in progress ("WIP" assignments).- Arranged scheduled preventative maintenance tasks.- Prepared customer estimates and obtained approvals.- Kept customers informed about repair statuses.- Collaborated with the parts department for accurate quotes/estimates.- Engaged closely with office personnel, Product Support Representatives, and Technicians.- Handled customer calls and scheduled Technicians as needed.- Completed Service & Parts Department clerical duties as assigned.- Conducted data entry tasks accurately.- Ensured timely communication of schedules, changes, or delays both verbally and in writing.- Cultivated relationships with clients and vendors.- Demonstrated exceptional customer service skills with clients, customers, and leadership.

Fresno, California

- Customer service duties included writing work orders, maintaining satisfaction, estimating damages, and collaborating with the parts department. - Provided quotes and estimates to extended warranty claims and insurance companies with customer payments processed accordingly. - Coordinated service jobs with service advisors.- Worked with technicians individually to boost productivity.- Scheduled technician assignments- Communicated with distributors, attending product training, and ensuring department safety.- Developed a safety training toolbox for staff while overseeing service operations. - Completed work and monthly service orders.- Managed day-to-day operations such as coordinating with sales to track new deliveries, scheduling customer product maintenance, conducting quality assurance checks, ensuring compliance adherence, and handling administrative duties.

Selma, California, United States

- Created work orders for clients, ensuring their overall satisfaction throughout the service process. - Accurately estimated damage costs, collaborating closely with the parts department to ensure efficient workflow. - Prepared and submitted detailed quotes and estimates to external warranty providers and insurance entities. - Managed the processing of client payments effectively.

Fresno, California

- Created work orders to guarantee client satisfaction, accurately estimating damage costs in collaboration with parts departments for a smooth workflow, preparing and submitting detailed quotes to warranty providers and insurance companies, and managing the processing of client payments efficiently.