Created, developed, delivered and maintain Fraud Detection tool using SAS. Conduct in-depth investigation into fraud losses and disseminate learnings and recommendations for future prevention. Production of MI for key stakeholders. Networking across Bank and Industry. Daily use of Office productivity software, SAS, SQL and OSINT techniques for gaining a deeper understanding into fraud losses.

Making and receiving calls from customers regarding potential fraudulent use of their credit cardAnalysing data using the Falcon detection systemDealing with customer complaintsTraining new starters and colleagues in different proceduresActing as a procedural referral pointWorking in a team environmentAlways looking for ways to work SMARTer

Reserve Key holderGeneral Teller dutiesCustomer QueriesTelemarketingThe time between these positions was taken up with relocating to Leeds and a finding suitable position.

Dealing with complex customer complaintsProblem solvingBringing any process errors or improvements to the attention of relevant area within the Bank for their informationFully trained in Credit Consumer Act departmentFully conversant with Financial Services Authority guidelines for dealing with customer complaintsWorking within a team environmentProvide training as and when needed for less experienced team membersUsing Word, Excel and Access on a daily basis

Achieved promotion to Lloyds TSB Band 7; Received two Role Model Awards in 2000Senior member of Administration team, dealing with customer written queries and customer complaints Computer literate and fully conversant with Microsoft Office including Word, Outlook and AccessTrain new starters to departmentProvide training to colleagues with new processes and tasksSupport Retail Liaison with merchandise queries when requiredResponsible for quality checking advisors' work as well as their referrals to other departments

Inputting Advisor statistics for Customer Service CentreWorking on a daily basis with Word, Excel and occasionally AccessGeneral tasks assigned by manager

Arranging displays for products

Making outbound sales calls for the companyHandling Fault reporting

Managing store on a regular basisBanking takings every nightResponsible for buying Video stock for storeResponsible for buying Magazine stock for store