· Develop overall project plan including timeline, scope of work, work breakdown structure and associated deliverables, conduct weekly status meetings.· Communicate project status to stakeholders and delegate tasks to ensure deliverables are completed according to project timeline.· Measure project progress against client expectations and established timeline; assess issues and implement countermeasures.· Perform in-depth process analysis of the current client operations in order to outline and document the proposed business processes identifying gaps in the desired to be processes and the existing system functionality.· Oversee various customer relationships, projects, and support activities concurrently. · Effectively partner with and build solid relationships with internal and external customers, corporate IT team members and other business partners. · Provide direction to onsite and remote IT teams that are part of a matrix organization. · Monitor all production support processes and activities including defect identification and resolution in order to meet service levels. · Coordinate with the customer and the project management team regarding user needs to promote an environment of user cooperation and satisfaction.· Analyze and interpret data in preparation of statistical and analytical reports including project budget tracking.· Awarded the FedEx Bravo Zulu award 2 times, each for a different customer, for outstanding performance beyond normal job expectations.

· Manage all aspects of IT projects including project documentation, schedule creation, maintenance, estimating, forecasting, budgeting, status reporting, and training.· Successfully initiate, plan, execute and close all project deliverables as committed.· Understand current and future business goals and ongoing IT issues to ensure business success.· Supervise and direct IT personnel.· Use problem-solving/critical thinking skills, and independent thinking to overcome challenges.· Explain difficult concepts and persuade others to adopt a point of view.· Interpret internal/external business issues and recommend best practices.· Solve complex problems; take a broad perspective to identify innovative solutions.· Manage own time to meet objectives; forecast and plan resource requirements.· Anticipate customer needs and identify solutions.

· Manage customers through the Supplier Enablement life cycle on the Ariba Network.· Develop overall project plan including timeline, scope of work, work breakdown structure and associated deliverables, conduct weekly status meetings.· Communicate project status to stakeholders and delegate tasks to ensure deliverables are completed according to project timeline.· Measure project progress against client expectations and established timeline; assess issues and implement countermeasures.· Perform in-depth process analysis of the current client operations in order to outline and document the proposed business processes identifying gaps in the desired to be processes and the existing system functionality.· Train the client project team on all system functionality by giving in depth product demonstrations.· Work with customers and their suppliers to get them integrated with the Ariba Supplier Network. · Project Manager for the first Vendor Management Outsourcing project at Ariba.· Project Manager for a Global implementation of an Ariba Procurement system that spanned 6 languages, 12 countries, and over 1000 users.· Worked in Paris, France for 6 months training a new SAP Ariba Company on Supplier Enablement and the Integration with SAP Ariba.

· BillingZone was an electronic invoice presentment and payment company. Invoices were posted and paid through the system.· Act as both the technical resource and project manager responsible for the discovery, design, development, testing, and cut-over phases of customer implementations.· Assist in reviewing and mapping current business processes and requirements and defining functional and technical implementation and product requirements.· Train customers on the use of the BillingZone system by giving detailed demonstrations.· Use the Mercator data-mapping tool to map EDI, XML, and flat files into a standard XML format to be integrated into the BillingZone system. Created XSL style sheets to translate the XML.· Mentor new hires by assigning them to new implementations, providing technical support during development and testing implementation phases, as well as training on system functionality.· Work with the sales team as an implementation and solution expert to complete RFPs, project scoping, sizing, and pricing estimates.

· Implemented interfaces between the Fisher Scientific website and the Mainframe order entry application.· Performed Systems Analysis and Programming in COBOL, CICS, and IDMS on an IBM mainframe system.· Responsible for all functions of EDI systems: Translation and communication software in CICS and MVS, all mailbox functions with VANs, application programs, trading partner installations and support team.· Worked directly with customers in the setup, testing, and implementation of their EDI package in order to communicate electronically. · Provided support for a wide range of EDI transaction sets in ANSI X-12, versions ranging from 2000 through 4010 using IBM Data Interchange and IBM’s ExpEDIite in CICS to send and receive EDI data.· Created detailed EDI maps in the Data Interchange EDI translation software.· Responsible for the investigation and resolution of 850 (purchase order) and 810 (Invoice) transaction issues with National Customer Service Centers and Accounts Receivable Departments.

· Associate Analyst/Programmer in charge of EDI and automated sales systems.· Programmed in COBOL and IDMS on an IBM mainframe system.· Migrated a mainframe EDI system to a UNIX based client server application.· Worked on the help desk supporting users with software and hardware questions and problems.