Craig Singleton Email & Phone Number

Philadelphia, Pa, Us

Greater Philadelphia Area

• Provided troubleshooting assistance and resolution of computer hardware and software problems. • Installed, configured, and upgraded hardware and software components. Provided training and assistance to customers.• Received, responded, and ensured resolution of help center calls and documented actions taken. • Sole recipient on team of formal written commendation for exemplary se

King Of Prussia

• Managed 84 accounts with 9,104 lines and a monthly revenue of $470,180.50 • Led the “Process Documentation and Improvement Team” project. • Trained 11 team members on Microsoft Taskpad.• Proactively responded to customer questions and provide product information. • Won monthly awards for having the best monthly metrics in my group.• Analyzed account data to forecast service needs and provided account contract information to renew accounts. • Coordinated repair request with multiple service companies.

Cherry Hill, Nj

• Facilitated seminars to explain mortgage process and products to consumers.• Created and tracked specialized campaigns to market mortgage products.

Greater Philadelphia Area

• Design Engineer for Multiple Dwelling Units. Served as a Project Manager for outside contractors to coordinate design plans for Multi Dwelling Units. • Designed conduit path and sizing to provide service for residential homes.• Managed installation schedules with local utility company for trench placement.• Developed telephone poll installation designs for Pennsylvania Department of Transportation permits.• Trained colleagues on use of ICGS System.• Served as a FIOS coordinator to assistant technicians with new terminal designs. • Selected for cross functional focus group to identify strategies to improve employee morale.• Communicated and liaised between contractors and union workers. Resolved installation and other technical issues.• Tested new products and served on decision team for new products ordered.

Greater Philadelphia Area

• Performed accurate data collection of marketing campaigns.• Tracked trends and analyzed for metric reporting, which resulted in continuous product improvements. • Performed statistical analysis to maintain customer retention.• Identify key areas of customer dissatisfaction and was part of team to also maintain customer loyalty.

Project Management

Certificate, Ccna

Cisco Certified Network Associate

Master Of Business Administration (M.B.A.), Management

Bs, Management

Mechanical Engineering