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I deliver customer empowerment for Pantomath, the data pipeline observability and traceability platform for automating data operations and improving data reliability. When I look at customer experience, it comes down to a core solution: ensuring delivery of Pantomath's promise is on par with our customers' expectations.I’ve spent my entire career in data. I started my work with data at AOL in the 1990s, where I spent the majority of my time solving challenges with marketing and advertising data platforms. Since then, I’ve transitioned to sales and sales engineering and entrepreneurial roles expanding 20+ years in technology on both buyer- and seller-sides. I am fortunate to possess and share a multitude of experiences which have provided constant learning and growth which have formed my unique perspective on how to deliver a great customer experience.
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Vice President Customer ExperiencePantomath Feb 2024 - PresentCincinnati, Oh, UsI lead Customer Experience at Pantomath, ensuring customers receive top notch Customer Success, Implementation Services and Support engagements commensurate to Pantomath's game-changing data observability platform. -
Global Director, Customer ExperienceAlation Feb 2023 - Feb 2024Redwood City, California, Us -
Global Director, Customer Success EngineeringAlation Feb 2022 - Feb 2023Redwood City, California, Us
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Director Of Customer Success - CentralAlation Jan 2021 - Jan 2022Redwood City, California, Us
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Sr. Solution Architect - Strategic AccountsAlation Oct 2019 - Jan 2021Redwood City, California, Us
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Account ExecutiveAlation May 2018 - Oct 2019Redwood City, California, Us
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Account ExecutivePodium Data Jun 2017 - Mar 2018Newton, Massachusetts, Us -
Sales DirectorCazena Jan 2016 - Jun 2017Waltham, Ma, Us -
Solutions ArchitectCazena Dec 2015 - Jul 2016Waltham, Ma, Us
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Chief Information OfficerGuestmetrics, Llc. Aug 2014 - Nov 2015Lansdowne, Va, Us -
Co FounderVoodoolunchbox Feb 2012 - May 2014
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Account Executive, Digital MediaNetezza Jul 2011 - Feb 2012Marlborough, Ma, Us -
Sales/System Engineer, Digital Media Mid Atlantic/SoutheastNetezza Mar 2005 - Jul 2011Marlborough, Ma, Us
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Data Warehouse ArchitectNational Cooperative Bank Oct 2004 - Mar 2005Arlington, Va, UsResponsible for overall strategy and implementation of data warehouse initiative. -
Principal Software Engineer, Enterprise Data Warehouse DevelopmentAmerica Online Oct 2003 - Oct 2004New York, Ny, UsI provide leadership (technical and project level) of a development team for data warehouse, ETL and requirements analysis for internal business systems of America Online. Day-to-day experience includes: Management of EDW development project, including re-design of overall information architecture. Manage resources and personnel; internal developers, analysts, contractors. Scope project, manage scope changes Prioritize requirements, manage expectations up and down Communication to PMO, senior management Provide technical leadership and guidance as needed -
Senior Software Engineer, Data Warehouse DevelopmentAmerica Online Sep 2002 - Oct 2003New York, Ny, UsPart of a development team for ETL, database and data warehouse development of internal business systems for America Online. Day-to-day experience includes team leadership, development with Ab Initio (CO>Op 2.10, 2.11, EME, GDE, Data Profiler), UNIX, LINUX, Perl.
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Senior Software Engineer, Corporate Business SystemsAmerica Online Oct 2000 - Dec 2000New York, Ny, UsResponsible (technical leadership level) for analysis, design, and development of an proprietary project to manage secure transactions of data for America Online.
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Manager, Advertising Data SystemsAmerica Online Mar 1999 - Sep 1999New York, Ny, UsResponsible for the development of processes to ensure proper integrity of data within a large Sybase-powered database, as well as performance of any procedures or technical development needed to facilitate business growth and revenue. My roles included writing stored procedures, ETL Development, logical and physical design and re-design of databases, analysis and inter-departmental consulting to other development organizations with regards to the best design and development procedures for the business of online advertising and interactive marketing.
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Software Engineer / Systems Analyst; Advertising SystemsAmerica Online Sep 1998 - Mar 1999New York, Ny, UsI worked on the development of a proprietary advertising management system. I was responsible for design and development in a Sybase-based database system, performing tasks related to logical and physical database design, development of stored procedures, and integration into Visual Basic-based front end applications.
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Financial AnalystAmerica Online Feb 1995 - Sep 1998New York, Ny, UsI applied accounting, statistics and programming knowledge and training to develop large and complex statistics- and data-based financial models to facilitate management of large and complex call center structure. Over the course of three years, I developed models that would accurately project financial and performance data of AOL call centers for a budget in excess of $200 million/year and 6000 FTEs in staffing. This project was developed using VBA and statistical modeling within Microsoft Excel spreadsheets, with data extracted from large proprietary call center management systems, phone systems, and database systems.
Craig Smith Skills
Craig Smith Education Details
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Longwood UniversityConcentration In Accounting
Frequently Asked Questions about Craig Smith
What company does Craig Smith work for?
Craig Smith works for Pantomath
What is Craig Smith's role at the current company?
Craig Smith's current role is VP of Customer Experience at Pantomath.
What is Craig Smith's email address?
Craig Smith's email address is cr****@****ail.com
What is Craig Smith's direct phone number?
Craig Smith's direct phone number is +170366*****
What schools did Craig Smith attend?
Craig Smith attended Longwood University.
What skills is Craig Smith known for?
Craig Smith has skills like Data Warehousing, Databases, Integration, Digital Media, Pre Sales, Cloud Computing, Requirements Analysis, Strategy, Telecommunications, Enterprise Software, Software Engineering, Saas.
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