Craig Sobol Email & Phone Number

We are at it again! We had so much fun with XUP that we decided to start a new company with fresh ideas and leveraging the power of AI. We believe in results, no egos and having fun celebrating with our clients.pAIwares is a payment-focused software platform that enables banks, ISOs and SaaS companies to benefit from digitizing their payments both to and from customers. Our consulting experience solves problems with or without technology. For those challenges that need new technology, pAIwares has a multi-processor, multi-mode and multi-channel platform that give banks, ISOs and SaaS companies a place to board and service clients. It truly is disrupting payment receivable activities.With our banking roots, we get moving money and know how to apply it to industry. In the end, clients will drive new revenue streams and save money while moving money...and they say we're fun to work with!

Charlotte, North Carolina, Us

XUP, short for transactions “up”, is a vertically focused payment platform that provides a seamless connection between financial services, processors, merchants, and ultimately customers. A division of KeyBank, XUP combines years of industry experience with deep payments and technology expertise to bring transaction driving payment processing solutions to Healthcare, Banking, and Logistics markets. Visit us at www.xuppay.com!

Sandy Springs, Georgia, Us

Sandy Springs, Georgia, Us

Digital transformation is the buzzword but it's nothing new...companies have been transforming since the beginning of, well...companies. Our generation is experiencing 2 things - 1) rate of change is fast (think 'speed of plaid') and 2) the technology is no longer limited to inside a company - it's in the hands of your customers. I give clients that edge to capitalize on this opportunity by creating results that drive revenue and reduce costs.I love sales and business development...solving client problems with meaningful solutions. My speciality is in Financial Services - consumer and commercial banks and insurance companies. I get the business and drive programs to improve the customer interactions through data-driven analysis, simple and implementable ideas and measurable execution. My skills span three industry roles - strategy, project and product management...and I love playing a part of the team that makes a difference.

Charlotte, Nc, Us

To create amazing customer experiences, the key is to listen to customers and design solutions that make it simple for them to bank. By leveraging customer feedback and analytics, we are executing on people, process and technology improvements that improve the customer experience.Customer expectations continue to evolve as digital becomes more engrained in our lives. My work continues to influence and drive channel direction so that customers get the help that they need, when they need it, in the channel they want.Working across our contact centers, banking centers (stores) and ATM network, my team's focus is to reduce the friction when a customer needs assistance. We look at the analytics, draw conclusions and implement omnichannel solutions that simply improves the overall end-to-end customer experience.

Charlotte, Nc, Us

ONLINE & MOBILE CHANNEL BANKING EXECUTIVE responsible for enabling customers to manage their financial lives using online, mobile and social channels.Partner with lines of business (i.e. products or segments) to plan how the online and mobile channels can drive customer satisfaction and their respective business strategies.Design and manage the three year roadmap and launch plan supporting the enterprise's online & mobile portfolio.Lead a team of platform and channel experts responsible for sequencing over 1,000 customer-facing mobile and online capabilities supporting over millions of customers.Champion and program leader for a multi-year, multi-million dollar infrastructure and online and mobile platform migration. Defined the strategy, execution approach, architecture and requirements for transforming the technology and process infrastructure. Program continues on budget and expects to complete on schedule.Secure executive support and investment by effectively communicating how the mobile and online platform vision will help Bank of America customers and shareholders.

Charlotte, Nc, Us

Focused on customer relationship management software supporting our Global Commercial and Investment Bank. Responsible for overseeing the design, delivery and deployment of the structured and unstructured client data environment. Pre-Big Data, leveraged the concepts to successfully convert (via ETL) the customer information in support of a major CRM deployment.

Ashburn, Virginia, Us

One of the original founding executives of the company, responsible for driving client engagement, sales, strategy, marketing and human resource strategies.Focused on leading teams to deliver major change initiatives and developing client relationships for Fortune 1000 and non-profit clients. Most notably, part of the program management team that delivered a new operating model for a global company as they created a new operations division, customer contact and eCommerce experience for their customers. Program delivered on time and met critical business objectives.Managed P/L, negotiated multimillion dollar contracts and brought new products to market that drove revenue and market share.

Mclean, Va, Us

As one of the original team members, was responsible for both contributing to standing up the company (i.e. marketing, branding, HR policies, contracts, logistics) as well as simultaneously developing business and providing expert consulting services.Developed complete offerings and partnerships that demonstrated significant client value propositions. These solutions included both in and outsourced software and infrastructure services for critical operational processes, such as billing, customer care and fulfillment.Responsible for selling and delivering several multi-million dollar contracts at various accounts, including Fannie Mae, Nextel Communications and AOL.

Product Manager at this $1B+ technology consulting firm, focusing on the web-based CRM and telecommunications software that helped clients reduce their operational costs.Executed full lifecycle development CRM, ERP and financial software solutions for the telecom and media industries. Analyzed the market, created the products, influenced the go-to-market positioning and strategy, sold the product and supported the clients as they adopted the solutions.Highlights included:-> Closed sales, developed account relationships and implemented the product to several Fortune 500 clients.-> Demonstrated and represented the product at various trade shows and partnership forums-> Developed client facing software to drive efficiencies in their operations of up to 40%.

Master Of Business Administration (Mba)

Bs, Accounting