Craig Sprinkles Email & Phone Number

Mooresville, North Carolina, United States

Mooresville, North Carolina, United States

Mooresville, Nc

Provided LEAN and Retail Operations expertise to lead business units in enterprise encompassing, multi-departmental overhaul of major customer-facing programs.Senior Director position leading team of Green Belt and Black Belt experts to innovatively solve chronic enterprise opportunities.Enabled and promoted continued growth of team through ongoing LEAN belt progressions including Project Management skills certification. Created omni-channel connected and driven Net Promoter Score (NPS) based enterprise dashboard for a complex customer services organization. Achieved immediate NPS growth trends upon implementation.Partnered with internal Data Analytics team to create ongoing feedback loop capability to continuously feed end users best practices and corrective actions. Utilized LEAN learnings to build efficiency with the Services Providers pickup of customer product. Reduced pickup wait time over 80%.Worked with multiple business leads to identify and collaboratively solve internal business programs through LEAN tools including waste identification walks, data analytics and proven Kaizen event results.

Mooresville, Nc

Exhibited strategic planning and management of core retail operational functions including operational excellence field oversight and corporate Loss Prevention administration. Successfully managed a portfolio and intake of 240+ annual enterprise programs, risk mitigation efforts and localized procedural projects.Multidimensional executive role managing 160+ Field support operators including all corporate Loss Prevention administration and program management. Provided oversight and visibility to historical and projected operational trends and implemented mitigation and/or efficiency improvement methods.Created and implemented strategically designed field LEAN training to 170 Operations, Loss Prevention, Human Resources and Pro Sales field personnel.Provided corporate responsibility and oversight as Corporate Sarbanes-Oxley CaptainOverhauled entire Operations policy and procedure playbook (750 documents/articles) by integrating omni-channel connectivity, eliminating outdated materials and embedding intent messaging to provide end user clarity and autonomy.Led major delivery of Lowe’s Military Recognition program utilizing strategic data capabilities, third party integration and innovative customer retention measures. Exceeded all realization metrics for the program.Saved significant hours and dollars through efficiency programs such as appliance haul-away ($27M), simplification of nonproductive inventory (113K hrs/yr), equipment usage program ($200K/yr) and quarterly operational recovery efforts ($15M)

Mooresville, Nc

Created a newly formed Process and Project Management department to enable efficient and innovative operational program efficiencies. Introduced initial LEAN implementation into stores through multiple Green Belt and significant test & learn projects while maintaining operations governance oversight.Primarily a project management role which included dedicated expertise across process management and program/project management efforts. This team of 50 consisted of very diverse expertise, backgrounds and skillsets and enabled an environment of inclusion and advancement.Created quarterly “Peer-Nominated” Key Contributor Award which was widely accepted and adopted by other corporate organizations.Implemented various LEAN and Test/Learn efforts including (Pickup Lockers, Drive-Thru Pickup, Parcel Ship Form Store, Front End Customer Throughput, Digital Employee Feedback Optimization and Electronic Signage Labels)- several of which were implemented and/or provided insight for future endeavors.Implemented a strategically guided prioritization matrix to manage project intake and ensure project alignment to corporate business goals.

Mooresville, Nc

Demonstrated experience in providing guidance and leadership at the Regional and Divisional level to a multi-unit retail organization by creating a contagious sales and productivity culture with a dedicated and motivated market support force. Met company objectives through consistent operational program evaluation, innovative problem solving and dedicated employee development programs.This multifaceted Director position involved remote Divisional support of 4-7 Regional Directors and 25-40 Area Managers in support of 450+ big box (+$35M) Specialty Retail stores.Developed and promoted key operational talent to provide regional, district and store level operational guidance and support included Change Agent expertise.Enhanced store performance as lead director for Operations in several key enterprise level programs including vital KPI store reporting, Call Center call reduction initiative and Store Performance Focus Program.Maximized sales, customer expectations and margin and profit goals through consistent training programs, stringent expense controls and a drive for excellent customer service. Influenced operational and sales training, inventory management, merchandising and pricing strategies, customer order management (including on-line purchasing), receiving, delivery, staffing / scheduling and front-end employee support

Bs, Nursery & Landscape Management

Graduate, Nuclear/Nuclear Power Technology/Technician