Craig Stroud Email & Phone Number

Duluth, Ga, Us

Atlanta, Ga, Us

Duluth, Ga, Us

Duluth, Ga, Us

• Develop and implement "Best Practice" processes for all functional areas of the business.• Support the Finance, IT and Product Line areas of the business with company acquisitions by, cross referencing Customer Master, Supplier Master and Product Data for integration into the companies PIM, ERP and CRM systems.• Lead the PIM initiative to train end users on the use of our PIM platform, Salsify.• Manage data syndication for e-commerce systems used by retailers, such as Amazon, Home Depot, Lowe's and many others.• Manage the creation, acquisition and UPC barcode services via GS1 U.S. As well as manage the creation of QR barcodes used for version control. of products• Work with the Brand Marketing team on the placement of UPC barcodes on product packaging, as well as owning the process to import and maintain digital assets into Salsify.

Duluth, Ga, Us

Serve as PIM Subject Matter Expert as well as create and maintain all product data via STEP Trailblazer. Also, serve as a liaison between IT and "the business" to ensure proper workflow of product data, product data maintenance, and new product inspection and launch scheduling.• Responsible for the creation, management, control and maintenance of all product and related database content for existing products as well as new product development initiatives and acquisitions• Creates and maintains the database for; all raw and finished goods, parts and components in the PIM (Stibo/STEP) and in the ERP System. • Communicates and coordinates with Product Development and Sustaining Engineers, Manufacturing, IT, Purchasing, Sourcing, Customer Service, Logistics, Hazmat, Marketing, Sales, and Production on product attribute accuracy• Responsible for utilizing user training and maintaining the Product Information Management database (Stibo/STEP).• Manage data syndication of all product information, assets and attributes to customers via excel file and data sharing services such as EdgeNet/Syndigo.• Responsible for creating and verifying accurate detail around product numbers, descriptions and weight, as well as other data relevant to product to include UL Listings, Copyrights & Trademarks• Manage and maintain the Barcode Database system, assigning UPC’s and SCC’s for newly manufactured goods, as well as sourced product.• Monitor vendor accuracy using SharePoint to ensure correct barcodes, correct UOM (Unit of Measures) and quantities• Create accountability measures using charts, graphs, data logs or flow diagrams via Microsoft™ Excel & PowerPoint.• Influences in Manufacturing, Packaging, Marketing, IT and Finance• Works closely with the Quality Control Team• Conducts First in First out (FiFo) audits establishing item detail priority

Jaipur, Rajasthan, In

Serve as key business lead for web product deployment, product placement, and visual merchandising of our Footwear, Health, Socks, Hosiery, Intimates, and Apparel categories on our website. Monitor and QA our website for accuracy and customer experience issues. Manage the execution of retail price and cost changes communicated from the Executive and Merchandising teams.Manage the documentation of the PIM team's processes as well as creating training documents on said processes. As well as the Online Production / Launch Schedule and Inventory /Creative Tracking Pivot.Proficient in the following programs:Adobe Scene 7ESM Enterprise SystemsSQLEcometryMicrosoft WordExcel Web Administrative ToolInternet Explorer PowerPointImage NowGSX Coremetrics

Answer incoming calls from customers to assist with placing catalog orders as well as tracking previous orders placed. Data entry of mail orders from customers as well as E-Customer service which entails responding to and investigating customer service emails.

Dallas, Tx, Us

Duties include answering incoming calls from past, current, and potential communications clients to assist them with billing and service questions. Also gather information about the customer’s needs and present a proposal to help enhance their communications with their customer base.

Monitored incoming calls in an overflow call center from past, current, and potential communications clients to assure the Customer Service Representatives not only handled calls with accuracy, but also made sure our clients were using all services provided for their business needs.