Management and technical consultant to the telecommunications and financial services industries. Projects include:• Technology consultant for a company offering retail health and wellness loyalty and incentive applications for retail grocers and healthcare providers to offer consumers USDA SNAP benefits electronically.• Emergency support services for mass deployment of replacement X.509 client security certificates ahead of a soon pending hard/unmovable deadline for a Pennsylvania-based company offering payment services.• Managed technical team that drove encryption updates to 7000 legacy Oracle Opera PMS and Simphony, 9700, 3700/RES, and e7 merchant POS systems.• Supported original software development of a tokenizing payment driver for Oracle Simphony 2, later integrating a TLS 1.2 protocol stack to comply with PCI encryption standards.• Assimilated, tested, and documented a new POS hardware-based EMV transaction switch.• Technical/investment due-diligence of a mobile payments start-up firm.• Designed engineering/P&L forecast models for business analysis of a public company's new payments subsidiary.• Updated IT/network security policies for Sarbanes-Oxley compliance for a telecom firm.• Analyzed patent impact for a start-up funds transfer company; negotiated license/vendor agreements; and managed technical project.• Advised equity research firms on the market aspects of telecom and POS products/services.• Analyzed work-flow for a customer service department, documenting procedures/requirements for development of new automation tools.• Reviewed technical documentation to identify development issues for a telecom interface.• Managed as interim Executive Director an agency providing emergency housing, job assistance, clothing, food, and other social services.

Project management, team management, Oracle/Micros POS application development, EMV product design and testing, product consulting, systems analysis, customer support, business process review, and internal tool design.

Joined the Board of Advisors after managing the organization as Interim Executive Director. Supported and advised the board on business issues, and served on subcommittees for special projects.

Led two departments and 20 staff.• Conducted strategic technology research.• Initiated internal IP network security scanning and monitoring.• Served actively on the Executive Team that developed materials for the successful negotiation of TNS' 2001 sale.• Rescued a key customer relationship and improved the performance of a hardware product and the manufacturing department in the following manner:- Prioritized customer satisfaction and product excellence.- Established Director of QA to improve product testing and customer support.- Reduced manufacturing time, tied production schedules to sales forecasts, reduced inventory costs by $1 million, and improved monthly inventory and sales reporting to management.

• Led network capacity engineering planning for domestic and international networks.• Conducted technology research.• Directed Y2K internal and customer testing.• Managed external technical documentation consultants.

Led two departments and 10 staff, planning annual operations of $3 million and capital budgets of $10 million.• Managed the integration and installation of Tekelec SS7 STP network technology, now part of a $40 million division of TNS, by enabling the company to sell services to smaller telephone companies across the country.• Directed company's QA testing and systems integration of hardware and software applications.• Supported internal AT&T (Lucent) PBX and Voice Mail and a Mitel central office telephone test switch.• Negotiated vendor contracts for best terms, pricing, and product performance guarantees.

Led three departments and 16 staff. Planned annual operations of $5 million and capital budgets of $10 million.• Enabled revenue within seven months of TNS' founding by designing custom POS network technology initially deployed in a five-site, nationwide network that grew to 42 US service points and facilities in 17 countries.• Established the company’s reputation for product / service excellence and customer support, designing advanced tools and metrics to analyze transaction records in real time to enable proactive troubleshooting.• Hired and motivated 20 experienced professionals; created a learning environment; and molded staff into a customer and project-focused team.• Organized a close-knit team into departments: operations, field support, network engineering, systems integration, and purchasing and warehouse.

Fundraising, staff and volunteer support, community liaison. I was chair of this committee for the 2000 school year.

• Strengthened product marketing by building relationships with key customers and industry players.• Created product specifications and marketing materials.

• Overcame a major obstacle to the company’s marketplace success by designing an innovative solution for a radio, terminal and printer interface problem.• Facilitated product acceptance through software integration in customer POS terminals.• Stabilized and supported legacy production master and remote radio systems software.• Conducted QA testing of new internally-developed radio technology.

A technical marketing role where I had the following responsibilities:• Managed POS Division technical projects for key-customers such as MasterCard's MAPP program.• Product-managed ECR/CPU-Link service pricing and marketing documentation• Planned for POS network expansion.

• Formed new technical support group• Supported Tymnet's international public gateways• Facilitated technical/operations relations with other international communications carriers• Designed and implemented international private networks• Represented Tymnet at ITU-CCITT technical standards meetings

• Consulted with customers and then implemented production network interface software.• Supported network interface software including problem definition, developing and testing fixes, and then implementing those fixes in real-time operating network nodes.• Documented bug fixes for the development department to incorporate into the next production software release.• Provided OJT for new staff; formally taught internal classes on 3270, X.25 and Tymnet network architecture.