Craig Thompson Email & Phone Number

Canada

Ontario, Canada

Launched Ontario-based security company and oversaw all day-to-day company management, including business development, project management, service delivery, sales, marketing, and financial tracking/budget management. Created contracts, negotiated service agreements and drove regulatory and quality compliance. Delivering Service Excellence – Identified customer’s needs and aligned requirements with industry leading technology to provide a value that matched or exceeded customer expectation. Health and Safety - Ensured quality of documentation and compliance with worksite safety procedures and Ontario Health and Safety regulations. Performed pre work walk throughs to identify hazards and create plans to meet customer health and safety policies and timelines for completion of work.Documentation - Created and managed secure documentation of customer interactions, work orders, payment processing and specific service requirements.

Mississauga, On

My role evolved to continuously expand in scope and responsibility. I was consistently promoted through the company during my tenure. Managed field service crews, financial reporting (bookkeepers and auditors), hiring of staff, formal and informal employee reviews supervised health and safety compliance, engineering, sales, and customer management. Produced annual capital and operating budgets; monitored P&L performance; and built critical client relationships. Supervised local direct reports including sales professionals, field service mechanics, shop personnel and remote operations for two locations in the U.S.

Mississauga, On

- Responsible for creating operating and capital budgets, asset management, fleet auto leasing programs and consolidated financial reporting for the Canadian company.- Performed interim audits on actual vs. budget variances on a quarterly basis.- Supervised year-end financial audits by third party.

Mississauga, On

- Developed customer relationships and drove sales through direct communication and an industry leading value proposition.- Quickly and respectfully handled customer conflicts by listening, finding common ground, managing expectations and delivering on an agreed resolution.

Bachelor Of Business Administration - Bba

Education record