Craig Vanbury Email & Phone Number

Nashville, Tennessee, United States

The Precisionists, Inc. (TPI) is a national IT consulting firm that creates meaningful employment opportunities for neurodiverse adults.-Provide guidance, mentorship, and skill-building to team of 10 consultants on 6 concurrent projects for HCA Healthcare and Caterpillar Financial. Projects include Access Management, QA Testing, Return Mail and Address Management, Wire Payment Processing, and Accounts Payable Expense Report and Non-PO Invoice processing, -Oversaw team FTE growth of… Show more The Precisionists, Inc. (TPI) is a national IT consulting firm that creates meaningful employment opportunities for neurodiverse adults.-Provide guidance, mentorship, and skill-building to team of 10 consultants on 6 concurrent projects for HCA Healthcare and Caterpillar Financial. Projects include Access Management, QA Testing, Return Mail and Address Management, Wire Payment Processing, and Accounts Payable Expense Report and Non-PO Invoice processing, -Oversaw team FTE growth of 66% and project portfolio growth of 50% in less than 3 months. -Liaison between TPI consultants and clients to ensure quality and productivity of work. -Stakeholder for presenting and taking ownership of project metrics forecasting and monthly reviews.-Overhauled data analysis strategy of projects to provide better value and visibility to clients for our services. -Provide consistent development and growth trajectory for consultants through ad-hoc communications, monthly one-on-one meetings, and annual performance reviews.-Work directly with clients to define process requirements, implement training strategies, monitor consultant progress and development, and measure results. -Liaison for HR as support for accommodations and other employee needs.-Manage payroll oversight for team through PayCom application.-Ensure timely and successful delivery according to client needs and objectives.-Manage monthly hourly billing reports for projects. Show less

Nashville, Tennessee, United States

Buffalo, New York, United States

Culture steward; agent-experience advocate; employee engagement catalyst; leader of people; solution-based thinker.Manage/deliver/developed/designed training programs for multiple clients including: T-Mobile, Zelis, LegalShield, MVTRAC, Bloomin Brands, CFFG, and more. B2C/B2B Sales, Cust Service, Appt Setting, IB/OB phone, chat, email. Provide insight and analysis to client representatives on L&D progress pertinent to their business relationship with our organization Provide… Show more Culture steward; agent-experience advocate; employee engagement catalyst; leader of people; solution-based thinker.Manage/deliver/developed/designed training programs for multiple clients including: T-Mobile, Zelis, LegalShield, MVTRAC, Bloomin Brands, CFFG, and more. B2C/B2B Sales, Cust Service, Appt Setting, IB/OB phone, chat, email. Provide insight and analysis to client representatives on L&D progress pertinent to their business relationship with our organization Provide global support to offices in NY, FL, TX, TNLead and develop team of 12+ trainers and nesting support staff who own the new-hire lifecycle experience; virtual/on-site. Created new-hire progress tracking and reporting/scorecards utilizing G-Suite tools.Provide HR/recruiting support in the interviewing, hiring and onboarding of internal/external candidates into leadership positions for the L&D Dept. Provide daily support for training and nesting efforts of new-hires across multiple clients/lines of businessCreated and implemented company core-values-based recognition effort for new-hires across organizationDesigned and manage department employee feedback surveys on new-hire training for classroom/nesting experiencesAssisted in delivery of cont ed skilling sessions across agents/leaders.Promoted peer-mentor relationships across sites/programs to assist in personal/professional developmentProvided classroom observations with subsequent feedback/coaching sessions with program trainers to further facilitation developmentDesigned an annual employee engagement survey for the L&D department to help guide strategy for following yearDesigned/delivered departmental development sessions around emerging topics such as Stress Management and Classroom EngagementAnalyze KPIs of new-hire lifecycle including sales performance, attrition and workforce management metrics to improve/develop learning experiences that are engaging and a catalyst for new-hire success. (STC halved between 2020 & 2022) Show less

Buffalo, New York, United States

Buffalo/Niagara, New York Area

● Execute extensive three-week training for classes ranging from 6-20 students for inbound chat/outbound call sales program.● Mastered multiple telecom sales systems in order to train individuals on unique T-Mobile principles and sales program.● Served as center’s supervisor for 22 agents while providing sales guidance.● Provided coaching sessions to agents in order to improve sales metrics including SPH, conversion and CPH.

Buffalo/Niagara, New York Area

● Provided brand support to multiple companies including Tipsy Elves, DanceBug, Mejuri and Skip Scooters.● Served as brand voice for all aforementioned companies in customer service correspondence.● Versed in multiple backend systems for corresponding companies in order to provide best customer service.

Buffalo/Niagara, New York Area

● Developed, wrote and executed scripting to test functionality of transfer capabilities within new systems for Project Greenfield and new Personal Loan product.● Served as BA lead and SME regarding monetary transactions and Personal Loan product, the effect of system transition and owning process implication.● Analyzed transition outlook; presented ultimate need for additional FTE’s through time study and production analysis.● Served as liaison between HOST department managers and… Show more ● Developed, wrote and executed scripting to test functionality of transfer capabilities within new systems for Project Greenfield and new Personal Loan product.● Served as BA lead and SME regarding monetary transactions and Personal Loan product, the effect of system transition and owning process implication.● Analyzed transition outlook; presented ultimate need for additional FTE’s through time study and production analysis.● Served as liaison between HOST department managers and internal business partners.● Coordinated with business line and IT SME’s to identify potential solutions for Cards & Loans department.● Interacted with team members across department to thoroughly grasp processes across multiple groups and systems. Show less

Buffalo/Niagara, New York Area

● Nominated by Senior Management for candidacy in M&T’s external recruiting Management Development Program due to proven work ethic and performance; Top 2 candidate out of 39 internal nominees: 1 of 14 accepted into program of 100.● Active participant in intensive training program designed to develop professional, technical, management & leadership skills through a combination of classroom, on-the-job, group project, self-study and skills-based training.● Successful completion of… Show more ● Nominated by Senior Management for candidacy in M&T’s external recruiting Management Development Program due to proven work ethic and performance; Top 2 candidate out of 39 internal nominees: 1 of 14 accepted into program of 100.● Active participant in intensive training program designed to develop professional, technical, management & leadership skills through a combination of classroom, on-the-job, group project, self-study and skills-based training.● Successful completion of trainings in project development, diversity, leadership, networking, communication and public speaking.● Interacted with Executive Vice Presidents in multiple lecture based settings as well as interactive luncheons Show less

Buffalo

● Analyzed Commercial Banking procedures & translated processes into visual risk/control maps via Visio.● Leveraged prior service & field experience to identify gaps in procedures and provide recommendations for process improvement to mediate possible internal and external risk events.● Assisted in analyzing weekly & monthly Continuous Monitoring reports to identify trends in segment and market behavior.● Gained exposure to over 15 specialty lines of business and several departments… Show more ● Analyzed Commercial Banking procedures & translated processes into visual risk/control maps via Visio.● Leveraged prior service & field experience to identify gaps in procedures and provide recommendations for process improvement to mediate possible internal and external risk events.● Assisted in analyzing weekly & monthly Continuous Monitoring reports to identify trends in segment and market behavior.● Gained exposure to over 15 specialty lines of business and several departments crucial to the Commercial Bank line of Business.● Served as a department liaison during external fraud events.● Lead effort in researching & understanding process and sales practices surrounding LIHTC’s for Commercial bank in order to effectively assess risk in accordance with M&T’s risk appetite. ● Trained in eGRC Archer risk management system. Show less

Buffalo/Niagara, New York Area

Developed SharePoint workflow site to manage transaction queue and field correspondence.Enhanced current and developed new procedures regarding newly formed centralized transaction team.Effectively managed team of 4 direct reports while assisting in overall management of team of 12.Established team orientation program and subsequent internal training course to enhance team development.Manage CIP infraction report for entire Commercial Bank footprint in addition to 5 daily and 2… Show more Developed SharePoint workflow site to manage transaction queue and field correspondence.Enhanced current and developed new procedures regarding newly formed centralized transaction team.Effectively managed team of 4 direct reports while assisting in overall management of team of 12.Established team orientation program and subsequent internal training course to enhance team development.Manage CIP infraction report for entire Commercial Bank footprint in addition to 5 daily and 2 monthly reports.Assisted in transitioning tasks centrally through roll-out presentations and training sessions. Enhanced risk mitigation for entire Commercial Bank through procedure development & improved Internal Control Monitoring.Supervised the processing and assisted in approving 6,000+ loan funding transactions through Web InfoPlu$Transactions totaled more than $2.5 Billion in the 4th QuarterOversaw the opening of 4,000+ Commercial DDA’s and the maintenance of 10,000+ DDA’s through PACE.Promoted from Centralized RL to Supervisor after exemplary service and distinguished work ethic. Show less

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Developed Inventory schedule in order to track product and create a more sufficient operating system.Established brand design and product merchandising for multiple city showrooms.Lead brand and product development team for new product purchases and brand-geared decisions.Designed and executed the Albright Knox “Forget Me Not” Gala of 2013Representative of Company at Expositions from Buffalo to SyracuseDeveloped administrative tracking programs to increase sales efficacy.