Craig Vanbury Email & Phone Number

Nashville, Tennessee, United States

The Precisionists, Inc. (TPI) is a national IT consulting firm that creates meaningful employment opportunities for neurodiverse adults.-Provide guidance, mentorship, and skill-building to team of 10 consultants on 6 concurrent projects for HCA Healthcare and Caterpillar Financial. Projects include Access Management, QA Testing, Return Mail and Address.

Nashville, Tennessee, United States

Buffalo, New York, United States

Culture steward; agent-experience advocate; employee engagement catalyst; leader of people; solution-based thinker.Manage/deliver/developed/designed training programs for multiple clients including: T-Mobile, Zelis, LegalShield, MVTRAC, Bloomin Brands, CFFG, and more. B2C/B2B Sales, Cust Service, Appt Setting, IB/OB phone, chat, email. Provide insight and.

Buffalo, New York, United States

Buffalo/Niagara, New York Area

• Execute extensive three-week training for classes ranging from 6-20 students for inbound chat/outbound call sales program.
• Mastered multiple telecom sales systems in order to train individuals on unique T-Mobile principles and sales program.
• Served as center’s supervisor for 22 agents while providing sales guidance.
• Provided coaching sessions to agents in order to improve sales metrics including SPH, conversion and CPH.

Buffalo/Niagara, New York Area

• Provided brand support to multiple companies including Tipsy Elves, DanceBug, Mejuri and Skip Scooters.
• Served as brand voice for all aforementioned companies in customer service correspondence.
• Versed in multiple backend systems for corresponding companies in order to provide best customer service.

Buffalo/Niagara, New York Area

• Developed, wrote and executed scripting to test functionality of transfer capabilities within new systems for Project Greenfield and new Personal Loan product.
• Served as BA lead and SME regarding monetary transactions and Personal Loan product, the effect of system transition and owning process implication.
• Analyzed transition outlook; presented ultimate need for additional FTE’s through time study and production analysis.
• Served as liaison between HOST department managers and… Show more
• Served as liaison between HOST department managers and internal business partners.
• Coordinated with business line and IT SME’s to identify potential solutions for Cards & Loans department.

Buffalo/Niagara, New York Area

• Nominated by Senior Management for candidacy in M&T’s external recruiting Management Development Program due to proven work ethic and performance; Top 2 candidate out of 39 internal nominees: 1 of 14 accepted into.
• Active participant in intensive training program designed to develop professional, technical, management & leadership skills through a combination of classroom, on-the-job, group project, self-study and skills-based.
• Successful completion of… Show more
• Successful completion of trainings in project development, diversity, leadership, networking, communication and public speaking.
• Interacted with Executive Vice Presidents in multiple lecture based settings as well as interactive luncheons Show less

Buffalo

• Analyzed Commercial Banking procedures & translated processes into visual risk/control maps via Visio.
• Leveraged prior service & field experience to identify gaps in procedures and provide recommendations for process improvement to mediate possible internal and external risk events.
• Assisted in analyzing weekly & monthly Continuous Monitoring reports to identify trends in segment and market behavior.
• Gained exposure to over 15 specialty lines of business and several departments… Show more
• Gained exposure to over 15 specialty lines of business and several departments crucial to the Commercial Bank line of Business.
• Served as a department liaison during external fraud events.

Buffalo/Niagara, New York Area

Developed SharePoint workflow site to manage transaction queue and field correspondence.Enhanced current and developed new procedures regarding newly formed centralized transaction team.Effectively managed team of 4 direct reports while assisting in overall management of team of 12.Established team orientation program and subsequent internal training.

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Developed Inventory schedule in order to track product and create a more sufficient operating system.Established brand design and product merchandising for multiple city showrooms.Lead brand and product development team for new product purchases and brand-geared decisions.Designed and executed the Albright Knox “Forget Me Not” Gala of 2013Representative of.