Craig Webber Email & Phone Number

As Operations Manager I: - Managed a team of 5 looking after the end to end settlement/funding process and on boarding process - Actively engaged with the partner on operational performance, escalation of issues & improvement opportunities as required - Engaged with sales and service team in all pre-sales activity related to customers and supplier on.

As a Finance Broker I: - Supported the Sales Managers in ensuring core business objectives and goals are delivered on a monthly basis - Managed the sales pipeline to ensure revenue targets are achieved - Developed strong relationships with our supplier partners to achieve best outcomes - Am Highly skilled in the use of call centre software - Did Credit.

Sydney, Australia

• As Transformation Manager, I was the central point of contact for SME and technical questions for the migration of customers from Capital Finance to St George.
• I was responsible for developing and managing the strategic approach for migrating these customers
• I brought all the appropriate stakeholders together across the two businesses in a constantly changing environment
• I chaired weekly meetings to keep all parties abreast of current and future issues and follow-up actions
• I was the conduit to make sure all tasks were completed

Sydney, Australia

• Support the collection and clear definition of business requirements to align with the agreed project outcomes and provide sign off
• Work closely with the Business Analysis stream to ensure that system and process development aligns with approved requirements
• In conjunction with the Project Manager lead business process improvement initiatives from end to end, involving, Current state analysis, Identifiacation of roadblocks and inefficiencies, proposed future state process.
• Champion new ideas and influence to streamline or improve process efficiency and controls
• Analyse business process changes vs cost-benefit to justify changes and confirm alignment to benefits
• Facilitate structured meetings and workshops with direct customers, intermediaries and Lloyds International stakeholders as required to support the delivery of project outcomes, and resolve project matters or conflicts

Norwest

This role is responsible for managing the performance of the Settlements teams that are responsible for the daily processing of settlements and associated administrative functions (including data entry of new business transactions onto the Receivables system & supplier payments/banking) for all finance contracts introduced by sales channels of the Asset.

Manage all operations and risk management support staff located across Australia and USA Manage and conduct risk assessment on all new clients across Australia and USA Manage and conduct risk assessment on all transactions over $200 in Australia and USA Redesign and improve company wide systems and processes to cope with international expansion into Canada.

Responsible for the management, leadership, coaching, development and delivery of optimal performance of the Vehicle Finance Administration Team; ensuring accurate and efficient contract and settlement management relevant to the financing of all Operating, NZ, Packaging, and Novated contracts Implemented a staff training plan in Administration Department.

Managed four teams (three in Australia and one in India) in excess of thirty people who provided wholesale funding / processed loan settlements and undertook administration duties for car dealerships / brokers and internal bank clients Provided a direct contact point for automotive finance dealer principals and finance managers Implemented new anti-money.