Craig Webber Email & Phone Number

As Operations Manager I: - Managed a team of 5 looking after the end to end settlement/funding process and on boarding process - Actively engaged with the partner on operational performance, escalation of issues & improvement opportunities as required - Engaged with sales and service team in all pre-sales activity related to customers and supplier on boarding - Assisted in documenting compliance procedures and keeping relevant documentation up to date.

As a Finance Broker I: - Supported the Sales Managers in ensuring core business objectives and goals are delivered on a monthly basis - Managed the sales pipeline to ensure revenue targets are achieved - Developed strong relationships with our supplier partners to achieve best outcomes - Am Highly skilled in the use of call centre software - Did Credit Analysis of customers position ensuring best outcome for Finance transaction

Sydney, Australia

As Transformation Manager, I was the central point of contact for SME and technical questions for the migration of customers from Capital Finance to St George.• I was responsible for developing and managing the strategic approach for migrating these customers• I brought all the appropriate stakeholders together across the two businesses in a constantly changing environment• I chaired weekly meetings to keep all parties abreast of current and future issues and follow-up actions• I was the conduit to make sure all tasks were completed

Sydney, Australia

• Support the collection and clear definition of business requirements to align with the agreed project outcomes and provide sign off• Work closely with the Business Analysis stream to ensure that system and process development aligns with approved requirements• In conjunction with the Project Manager lead business process improvement initiatives from end to end, involving, Current state analysis, Identifiacation of roadblocks and inefficiencies, proposed future state process design, implementation and sign off from key stakeholder• Champion new ideas and influence to streamline or improve process efficiency and controls• Analyse business process changes vs cost-benefit to justify changes and confirm alignment to benefits• Facilitate structured meetings and workshops with direct customers, intermediaries and Lloyds International stakeholders as required to support the delivery of project outcomes, and resolve project matters or conflicts• Review and provide input to the detailed research on customer expectations and pain points (e.g. voice of the customer), to ensure that the project aligns to and delivers the desired end to end customer experience• Contribute to development, design and implementation of a revised high performance business operating model in conjunction with the AFD Executive team

Norwest

This role is responsible for managing the performance of the Settlements teams that are responsible for the daily processing of settlements and associated administrative functions (including data entry of new business transactions onto the Receivables system & supplier payments/banking) for all finance contracts introduced by sales channels of the Asset Finance Division, with specific focus on new business introduced by Motor Dealers for customers seeking personal finance

Manage all operations and risk management support staff located across Australia and USA Manage and conduct risk assessment on all new clients across Australia and USA Manage and conduct risk assessment on all transactions over $200 in Australia and USA Redesign and improve company wide systems and processes to cope with international expansion into Canada Redesign international team management structure and job descriptions to assist with global expansion Understand and address compliance requirements of banks and regulators, including nomination as Compliance Manager under Paymate's Australian Financial Services License obligations Daily liaison with clients, banks and other third parties regarding collection of debts not in excess of $1K Ensure operational deadlines are met - including daily payment processing with Australian and US banks Respond to client enquiries via telephone and email

Responsible for the management, leadership, coaching, development and delivery of optimal performance of the Vehicle Finance Administration Team; ensuring accurate and efficient contract and settlement management relevant to the financing of all Operating, NZ, Packaging, and Novated contracts Implemented a staff training plan in Administration Department to cross-skill the seven team members Redesigned functional reporting processes to ensure monthly reports to senior management accurately reflected system data integrity within Administration section Conducted complete department process review: inclusive of process documentation, continual incremental improvement and refinement of existing process, development of new processes as required, analysis of process in order to effectively define and set relevant KPI's for department and individual performance Built cohesive working relationship between Administration Department and external financiers as well as internal FleetPlus Finance, Operations and Account Management Departments Ensured the FleetPlus Group was compliant in all aspects relating to the financier and legal obligations inclusive of KYC AML/CTF compliance

Managed four teams (three in Australia and one in India) in excess of thirty people who provided wholesale funding / processed loan settlements and undertook administration duties for car dealerships / brokers and internal bank clients Provided a direct contact point for automotive finance dealer principals and finance managers Implemented new anti-money laundering requirements into the operations team which included customer training and procedural changes Frequently met with car dealerships across Australia to discuss customer service requirements and develop improvement in quality of documentation received Conducted performance appraisals and career development plans for strategic staff members ensuring that a clear career path was implemented which resulted in high staff satisfaction levels and retention of these skilled staff Implemented & managed risk profile for department resulting in the rewriting of procedures where risk was identified Ran monthly meetings with business sales team to ensure all support issues and KPI's were met and addressed Led weekly meeting with off shore partner IBM to ensure SLA/KPI were achieved Assisted business managers for auto finance and equipment finance with new product development Introduced a staff training plan into department to cross skill team members ensuring cover for the three areas Attended weekly meetings as business representative for new software release Reviewed metrics & productivity analysis for the team each week and duly reported to senior management Managed staff members during six sigma projects ensuring business sign off during each stage of the project