Craig serves as the Federal Certification Manager. He leads the Certification effort for South Carolina’s MES projects which will include the Encounter Processing System, Third Party Liability, Pharmacy Benefit Manager and Electronic Visit Verification. He is responsible for drafting the State’s Certification Management Plan as well as the certification training materials for all stakeholders. He is a key contributor to the Advanced Planning documentation and also must ensure that the RFPs contain the necessary certification requirements. He is responsible for facilitating both the CMS Operational Readiness Review (ORR) and the Certification Review (CR). Craig served as a project manager/MES Certification lead for NC's MES program. He has successfully completed certifications using MECT, OBC, and SMC to ensure receipt of CMS funding for the State MES projects. Craig created CMS Certification training material for all stakeholders and conducted the training sessions and was a key contributor to the funding request documentation (APD) specifying Business Outcomes and Performance metrics for each module to ensure approval of federal funding. He also contributed and reviewed all Project RFPs prior to submission for State and CMS approval. He was a MITA SME on the PMO team to provide directions in completing the MITA SSA and documents. Craig served as a Certification Lead and PgMO Sr. Business Analyst. He led the Certification effort for Puerto Rico’s MMIS Financial Management (FM) module implementation. He has completed a successful Operational Readiness Review of the FM module and prepared the project team for the Certification Review (CR). Craig provided leadership and business analysis services responsible for working with the project team client and vendor stakeholders to achieve various project objectives including but not limited to SMC, MMIS and Program Management Office support.

• Manage/Administer the contracts for the $513M Replacement NCMMIS system (NCTracks) and the $74M R&A system (NCAnalytics). • Administer RFP compliance audits in monitoring/auditing of 200+ Service Level Agreements.• Final signatory authority for Change Management process as well as Project deliverables.• Manage staff of Business Systems Analysts performing service and vendor management functions.• Subject Matter Expert for Medicaid Transformation and Medicaid Enterprise System projects.

As Acting Asst. Program Manager was responsible for managing the State’s Operations teams post system implementation through CMS Certification. The teams consisted of Training, Testing, Communications, Provider, and Managed Care.

• Managed Fiscal Agent during Replacement MMIS Early Operation’s phase.• Provided leadership as liaison between State business owners and the IV&V vendor leading up to CMS certification.• Served as CMS onsite Point of Contact as a member of NCTracks Certification Team; CMS certified NCTracks which brought $19 million of enhanced funding to the State of NC.

• Performed oversight of Fiscal Agent requirements in adherence to the RFP.• Reviewed Fiscal Agent Operations manuals for business rules compliance. • Provided change management analysis to Fiscal Agent and business stakeholders.• Analyzed Fiscal Agent self-reporting of contractual SLAs and provided recommended solutions. • Reviewed project Technical Design documents, FA Operations manuals and System Integration Testing documents.

• Supervised 19 employees in the Call Center, Mailroom, Document Prep, and Scanning department in support of the Replacement MMIS contract with the NCDHHS. • Responsible for drafting Operations Procedures to comply with State Business Rules and SLAs. • Key Speaker at Provider seminars to over 400 potential CABHA providers throughout the State.• Operations Subject Matter Expert to the DDI Build teams for the Replacement MMIS System.

• Handled a high volume of telephone inquiries from Medicaid providers seeking enrollment and credentialing information as well as application status. • Processed provider applications for Medicaid enrollment checking for completeness and accuracy, and verification of required licensure and credentials for participation. • Processed all requested provider file changes related to site locations, licensure updates, and provider affiliations according to State policy and requirements.