Craig Thornton Email & Phone Number

Markham, Ontario, Ca

Enercare Connections is now Metergy Solutions.We are one of North America’s most experienced submetering providers with 175 team members and over 330,000 service contracts across multi-unit residential, office and retail buildings. Our call centre, sales, engineering, commissioning, and billing are all under one roof – so we have you covered from design, to implementation to billing.Metergy Solutions is a portfolio company of Brookfield Infrastructure, one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors.

Markham, Ontario, Ca

Enercare Connections is a submetering provider with electricity, water, thermal and gas metering contracts for multi-unit residential, office and retail buildings. Through its Triacta brand, Enercare is also a premier designer and manufacturer of advanced submeters and submetering solutions. Enercare is a Brookfield Infrastructure company; Brookfield is one of the world’s largest alternative asset managers, focused on investing in long-life, high-quality real assets across real estate, infrastructure, renewable power and private equity.

Vancouver, British Columbia, Ca

Responsible for national business mobility and fixed wireline services reporting to President; multi-billion $ P&L. Led a team of 200, responsible for pricing, strategy, big data & analytics, brand, channel strategy and sales operations. • Grew monthly contracted revenue by 60% YoY over a 9 month period through implementation of new cross-functional strategic plan focusing on mid-market opportunity.• Created a culture of accountability and built momentum to re-energize the Ontario sales team, taking win rates from 15% to 40% and driving a 20 point increase in engagement score. • Doubled digital leads YoY through advanced analytics and targeted demand generation reducing cost per click by 34% and increasing sales and channel effectiveness. • Increased mobility average revenue per user by $4 and reduced churn by 30 bps while increasing gross loading by 15%. Restructured Mid Market mobility pricing model and clarified value proposition to increase channel adoption and revenue.

Vancouver, British Columbia, Ca

Vancouver, British Columbia, Ca

Responsible for national Business Mobility, Unified Communications and Managed IT Solutions, and mobility employee purchase program; billion $ P&L. Led a team of 150 responsible for pricing, strategy, big data & analytics, product development and channel strategy. • Doubled annual P&L growth rate on through base management initiatives and development of new business lines including unified communications (UC) and employee purchase program. • Built and scaled the UC business exiting 2018 with annual growth rate of 88% and 40% market share (#1 in Canadian market). Negotiated vendor contract and built high velocity small / mid-market focused business overcoming significant development challenges and channel resistance. • Drove $150M+ in EBITDA accretion for TELUS through acceleration of customer employee purchase programs and multi-year cost efficiency program including channel compensation, digital fulfillment and consolidation of authorized dealer network. • Took digital adoption from a stagnant 8% to 45% in 2 years leveraging an agile development approach that included customers in the build of the product. Transformed enterprise wireless fulfillment model to digital first driving multi-million $ annualized savings and increased customer satisfaction.

Vancouver, British Columbia, Ca

Selected by senior leadership team to lead team of 30 to restructure and drive $100M+ P&L in partnership with IT operations until new VP onboarded.• Built strategic vision and new operational model to revitalize TELUS’ Managed IT and Cloud business gaining support from CEO and ELT. • Restructured marketing and product organizations and aligned product roadmap to new market realities by moving from in-house public cloud to hybrid / managed solutions. Restored sales confidence and stemmed team member attrition. • Instituted new cross functional strategic plan to address hybrid cloud opportunity including overlay P&L, KPI targets, executive steering committees and performance monitoring. • Led M&A discussions including due diligence on acquisition targets and merger options which ultimately resulted in transaction with 3rd party.

Vancouver, British Columbia, Ca

Responsible for $500M+ national business mobility and cloud solutions P&L with focus on SMB segment. Led a team of 25 marketing professionals.• Delivered $80M EBITDA contribution through pricing and efficiency programs.• .Developed and gained executive support for SMB Business Unified Communications strategy. Led RFP process and negotiated terms with vendors.• Built business intelligence platform for B2B wireless business enabling real time business insights and executive reporting which is still used today. • . Coached 4 high performing managers to Director level.

Vancouver, British Columbia, Ca

Responsible for planning, development and ongoing management of TELUS Wireless Business Solutions products. My role also extended to large complex deal project management as well as long-term corporate planning and development initiatives. In 2009 I was asked to lead a large cross-functional transformation initiative related to our migration from a CDMA to HSPA wireless network. This included market strategy, forecasting, program management, channel and GTM programs for all TELUS B2B business units.

Conceived as a residential waste management and transportation company serving island cottagers, Loon Call grew to become the #1 private waste management company in Muskoka and leveraged strong brand loyalty to expand into property management, painting and security services. • . Purchased largest competitor in second year of operation and successfully transitioned client base to Loon Call. Led a team of 16 employees. • . Expanded lines of business to include property management, painting and eventually security services. Grew revenues to $500k by 2006 and set stage for subsequent growth to $2M by 2008. • . Executed sale of the business in 2006, structuring the deal such that all parties were fairly compensated and the business was set up to continue its growth trajectory.

Waterloo, Ontario, Ca

Assessed the viability of VoIP over WiFi on Blackberry handsets and sn partnership with McMaster University, developed one of the first standalone solar-powered WiFi access points. Access points were purchased by McMaster University to provide campus-wide outdoor WiFi coverage.Co-inventor on RIM patent US 20050336459 dealing with Quality of Service (QoS) over VoIP.

Vancouver, British Columbia, Ca

Provided technical sales support for more than 15 large corporate clients. Developed the technical strategy to win strategic TSX Group contract and was involved in the implementation and internal promotion of a new platform aimed at capturing market share in the Bay Street financial district.

Masters, Engineering, Entrepreneurship & Innovation

Executive Education

B.Eng., Computer Engineering

Education record