Craig Fleming Email & Phone Number

Edmonton, Alberta, Canada

Toronto, Ontario, Canada

This role involves coordinating the timely movement of ocean containers for customers and collaborating with the Commercial team to meet customer expectations. Additionally, it includes identifying opportunities to improve efficiency, reduce costs, and enhance the overall customer experience.Customer Experience- Delivers accurate and timely responses to customer inquiries regarding the movement of goods.- Cultivates and sustains professional relationships with customers through regular correspondence.- Ensures timely follow-ups regarding service exceptions and monitors customer satisfaction.- Escalates instances of customer dissatisfaction to the appropriate channels for resolution.Coordination of Traffic and Proactive Monitoring of Issues- Coordinate the management of customer shipments from origin to destination.- Verify shipment status, follow up on delays, and assess potential impacts on customer deliveries.- Engage with customers to facilitate equipment orders, optimizing slot utilization.- Strategize to ensure CN’s Domestic Reposition Program (DRP) is fully complemented- Monitor equipment dwell within terminals- Ensure accurate tracking and reporting of customer assets, bad orders, and leased units.

Toronto, Ontario, Canada

The role involves overseeing the ongoing contract and pricing management requirements of the business unit. It ensures comprehensive contract management and drives strategic marketing initiatives within the International Intermodal sector.Tariff and Contract Management- Set market rates for rail movements in accordance with the CN Pricing process and CN Playbook.- Reviewed and managed customer contracts, agreements, and renewals for the Sales department.- Offered guidance to Account Managers and Accounting Representatives in handling customer disputes.- Assisted in developing the Strategic Account Plan for National Customers and Market Strategy Plans for Market Managers.Research- Evaluated market and modal competition, costs, service requirements, and equipment availability.- Conducted studies on corridor pricing structures and modal competition.- Played a key role in developing segment business and pricing strategies to enhance contribution.- Reviewed the nature and scope of the segment, along with understanding customer requirements.Costing-Enhanced CN’s cost structure while preserving forecasted growth opportunities.- Collaborated with the Market Manager on Price Volume Mix Division (PVMD) for contract renewals.- Aligned costing strategies with corporate directives.Import, Export Balance- Actively assessed the balance of imports, exports, and DRP for Terminals and Ports.- Mitigated imbalances in product lanes and corridors to minimize negative impacts.- Enhanced balance for optimal product support and contribution.

Edmonton, Canada Area

The Leadership Program provided a rotational experience with each operational function including Transportation, Mechanical, Track Engineering, Health and Safety, Environment, and Intermodal.

Edmonton, Alberta, Canada

During this period, I was enrolled in undergraduate studies in the fall and winter and returned to field operations in the spring and summer.

Edmonton, Alberta, Canada

Bachelor Of Commerce - Bcom, Marketing

Bachelor Of Commerce - Bcom, Marketing - Semester Abroad