Mark Crain Email & Phone Number

Boston, Ma, Us

Provide post-sales, consultative expertise to Welsh customers so that they realize the maximum value of the portfolio of IT managed services. Responsible for overall retention and expansion of Welsh services across the entire client base. Day to day responsibilities include:Build trust and transparency with Clients by establishing and maintain relationships with key stakeholders.Developing strategic programs that increase adoption of all services and to ensure long-term customer success and increase ARR.Advising clients on security profile leveraging Zero Trust Architecture and NIST 800-207 framework.Establishing and evolving processes, methodologies that deliver outstanding experiences, drive strong customer retention, expansion, adoption, and referenceability.

Morristown, New Jersey, Us

Led a team of frontline customer-facing Advanced Solution Consultants responsible for developing and executing contact center and unified communications cloud transformation strategies in their assigned accounts, delivering consistent quota attainment.Primary responsibilities included: developing account specific transformational solution roadmaps for all assigned customer accounts, providing technical sales leadership, driving business/technical qualifications and increasing wallet share.Interacted directly with all levels of management, including the executive management teams (CEO, CTO, COO, CIO, etc). Walked Customer stakeholders through the business value and outcomes delivered through the proposed Avaya’s solution: highlighting why the solution was chosen based on the understanding of the Customer and its desired outcomes, how it will be delivered, and how Avaya has delivered these business outcomes to other Customers using similar services.Led, mentored, recruited, and developed a Solution Consultant team, provided clear objectives to reach sales goals, created a performance driven culture that thrives in a high velocity sales environment that is poised, polished and delivered the highest level of client engagement.

Morristown, New Jersey, Us

SALES ENGINEERING MANAGERLed a team of Sales Engineers responsible for supporting the largest and most strategic US based global accounts for a company with $2.9B in annual revenue that delivers to customers cloud communications solutions and multi-cloud application ecosystems.Partnered with the sales team to create account plans and design, create, and present business solutions demonstrating One Cloud solutions’ unique ability to address customer business challenges and objectives, and ensure a smooth and efficient deploymentDeveloped multi-year sales roadmaps focused on driving strategy and prioritizing initiatives to expand Avaya’s market footprint by refining and scaling core sales engineering processes, such as discovery, technical qualification, custom demos, and POC’s Sold a portfolio of cloud solutions including Unified Communications (UCaaS) and Contact Center CCaaS solutions along with a Communication Platform environment (CPaas) for developers to build their own communication based applications

Morristown, New Jersey, Us

Managed a team of Unified Communications technical consultants supporting the US Sales theater business.Delivered presentations and demonstrations ranging from executive briefings to technical design sessions Trained Sales Representatives, System Engineers, and the business partner community on product positioning, business value, product features, and technical capabilitiesMonitored and measured the effectiveness and impact of training; tracked metrics, KPIs and dashboards to draw analytical insights, facilitate sound decision making and drive continuous improvement to sales operations

Recruited to create and build Spectel’s enterprise sales division, which focused on selling integrated voice and web conferencing solutions into the enterprise market. Increased sales from less than $1 million in 1999 to over $14 million in 2004. Initiated, negotiated and closed OEM agreement with Avaya, which has generated over $13 million in revenue. Established and managed indirect distribution channels throughout the U.S. and Canada; over 60% of business is generated through authorized VARs.In addition to managing both direct and indirect sales forces, also responsible for directing telemarketing and customer implementation teams. Key member of Spectel’s executive staff working with Credit Swiss First Boston to position Spectel for acquisition, identifying and presenting to perspective acquiring company. Reached successful closure on the sale of Spectel to Avaya for $103 Million.

Us

Master Of Business Administration - Mba

Mba, Business

Bs, Mechanical Engineering

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Mechanical Engineering