Responsible for supporting all IT related issues in the executive offices of Southern California, both locally and through remote support including:o Active Directory Administration, Server Administration, Windows and Mac OSo Microsoft Office Suite 2010 and Office O365 with Yammer, Skype, OneDrive,and Sharepoint o ServiceNow and TrackIT ticketing systemso Salesforce, Solarwinds, and Wiresharko Sophos Antivirus, Symantec Enterprise, virus remediation & SCCMo VMware and Parallels & VPN supporto Commercial Real Estate Applicationso Mobile device and tablet supporto Cisco and Avaya Call Managemento Network Equipment Installation and IDF\MDF setupo ITIL and Site Services Transition and Ticket ReportingAssisted in the merger of the companies Cassidy Turley, DTZ, and Cushman Wakefield. Helped lead the consolidation of multiple offices across several counties in Southern California. Supported employees across the country through remote support tools. Worked directly with higher tier support teams, Project Managers, vendors, and management to plan and execute office moves while having the least amount of business impact. Assisted with Project Management and gathering proposals for vendor support. Responsible for interviewing other Level 2 technician for positions in other parts of the country. Lead meetings on how to improve our ticketing system efficiency.OS troubleshooting, Microsoft Exchange, all versions of Microsoft Office Troubleshooting

Analysts are responsible for taking calls for any and all issues from internal employees, taking ownership of tickets, and resolving issues. Required troubleshooting of all hardware, software, network, and security issues for Qualcomm employees. Analyst works directly with or escalates tickets to higher tier teams for problem resolution. Responsible for relaying information to appropriate teams within the support structure to resolve issues in a timely manner as per our SLA and OLA. Some areas Analyst was responsible for troubleshooting and resolving are:Windows OS, MAC OSX, UNIX/LINUX OS, Exchange and email clients, Microsoft Office Suite, Oracle, Salesforce, SQL, compiling tools, proprietary applications built by internal engineers for testing wireless equipment, VitalQIP DNS Administration, Active Directory, McAfee HIPS and VirusScan Suite, McAfee Firewall, ServiceNow Ticketing system, SCCM/Configuration Manager, Expense Reporting systems, Networking and Security, Endpoint Hard Drive Encryption software

Technician is responsible for correlating with other departments to plan and implement installation and troubleshooting of field hardware, software, and cabling.Good communication skills both inside the company and outside the company. Train and update technicians and customers on new products and information concerning upgrades. Good organization skills with documentation and information gathering. In charge of finding locations in new areas and contacting and working with personnel atlocations. Use of tools and equipment to diagnose, identify, and resolve problems with both hardware and software. Able to complete tasks without the need for constant supervision. Responsible for relaying information that other departments need for database documentation. Desktop Support Over-the-phone troubleshooting and problem resolution Service Documentation and Reporting Hardware and Software upgrades and installation Customer Service and Satisfaction Network Planning and Implementation Cisco installation and troubleshooting Identify and resolve problems in network and infrastructure Voice & Data Installation and Troubleshooting Responsible for assigning technicians to help on projects

Voice and Data Installation of Cat-3, Cat-5, and Cat-6Fiber Optics Termination, testing, and troubleshooting25 – 100 pair phone cable installation & Punch Down BlocksInstallation of Data Center equipment and setupSetup of MDF’s and IDF’sAssisted in running a team of 4 other technicians to complete network installation

Traveling Technician responsible for Installation, Troubleshooting, and Repair of Dell computers for machines under warranty by Dell. DCSE certified technician.

Contract position responsible for PC Cloning, Network Troubleshooting, WAN troubleshooting, Firewall and PXE implementation in multiple schools in Alexandria Louisiana

Cable Installation, Network Topology mapping, basic management skillsInstalled Networks in 8 schools in Lafayette Parish

PC Repair, PC installation, Network Installation and Troubleshooting, Bench Work, Speech Recognition Hardware and Software, Laptop Cloning, On-Site Customer Service

PFC—Ground Surveillance Radar Specialist Military Intelligence (Secret Clearance - Inactive) Honorable Discharge