Christopher Rampaul Email & Phone Number

Toronto, ON, CA

Seattle, Washington, United States

Toronto, Canada Area

• Managed operating margins of a leading financial and health insurance provider through the identification of performance metrics and management of department operations
• Partnered with cross-functional senior leaders to drill down into their business and increase visibility —improving the department’s operating margins by 400bps
• Reported key metrics and assisted in developing business goals for the SVP in alignment with strategic division plans
• Drove programming and resourcing to establish a national sales department shared services office—saving the department $2M annually
• Worked closely with Sales to improve accuracy of costing models, improving pricing, and expanding operating margins by 250 bps
• Facilitated offsite planning sessions to build 3-5 year strategic and digital roadmaps across the department—ultimately doubling user adoption rates

Toronto, Canada Area

• Drove enterprise-wide operational improvements in KPIs, team alignment, and continuous improvement
• Customized program roadmaps to streamline customer interactions (value streams) across multiple divisions—reducing the time to reimburse customer claims by 40%
• Introduced automated workflow management systems to improve productivity by 20%
• Trained and coached leadership and front-line staff to develop and foster a self-driven and employee-led culture—improving employee satisfaction scores by 15% and achieving internal consulting satisfaction scores of 85%+

Calgary, Canada Area

• Helping clients achieve greater business value and productivity through the implementation of new software, business processes and policies, goal alignment and problem identification.
• Led the implementation of a $30M provincial-wide communicable disease and outbreak management system—achieving 100% user/license adoption within first weeks of delivery
• Engaged with client stakeholders to resolve bottlenecks at the largest US oil storage facility (Enbridge)
• Spearheaded and supported various stages of product development including business analysis and user-design review
• Provided recommendations to stabilize pipeline networks—identifying $10M+ in annual cost savings
• Conducted feasibility studies to launch Phase II of a multi-year public health project

Toronto, Canada Area

• Prioritized and delivered a program of continuous improvement events to reduce cancellations on the day of surgeriesDesigned and piloted physician electronic documentation software to reduce transcription services by.
• Developed rapid proofs of concepts to test and measure impact of improvements—reducing turnaround times by 33% and overall surgical cancellations by 5%
• Implemented new digital communication tools which reduced surgery delays by 30% and overall cancellations by 30%

Toronto, Canada Area

• Enhanced, implemented, and maintained an organizational-wide revenue management program alongside the CFO.
• Facilitated the collaboration of multiple stakeholder groups to improve EMR ADT (admission, discharge, transfer) capabilities, ensuring adherence to federal reporting guidelines, system inter-operability, and.
• Developed and introduced new automation tools to capture telephone visits—leading to a new revenue stream of $5M in its first year

Basc, Industrial Engineering

Mba, Strategic Management

Activities and Societies: Junior Achievement Coordinator, MBA Softball Team - Captain, VP - Sauder Supply Chain Club