Cranden Hemann Email & Phone Number

11203 S Frontage Rd, Yuma, Az 85367

* Trained team members in successful strategies to meet operational and sales targets* Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives* Reported facility and room maintenance problems to appropriate personnel for immediate remediation* Mentored sales team in applying effective sales techniques and delivering top-notch customer service* Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences* Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention* Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers

5140 W Baseline Rd, Laveen, Az 85339

5140 W Baseline Rd, Laveen, Az 85339

* Educated customers on best-fit selections by listening to personal desires and purchase limitations* Resolved concerns with products or services to help with retention and drive sales* Generated management reports every day for use in key decision making* Coordinated smooth front office operations to effectively serve clients each day* Described product highlights and benefits to help guide purchasing decisions* Processed payments and returns with accuracy and efficiency* Kept front check out area clean and organized for efficient service* Used consultative sales approach to understand customer needs and recommend relevant offerings* Forged and nurtured impactful relationships with customers to cultivate loyalty* Issued receipts and processed refunds, credits or exchanges* Created customer profiles by answering questions and providing tailored experiences based on interests and agendas* Wrote and proofed orders to reflect proper pricing and discounts* Scanned merchandise and bagged using appropriate strategies for different items* Maintained customer satisfaction with quick and professional handling of product returns

5140 W Baseline Rd, Laveen, Az 85339

* Utilized work order and job instructions to identify necessary materials and quantity requirements* Communicated best practices among on-site and external personnel to align efforts and goals* Updated 250,000+ price tags weekly for new sales prices for customer needs

7730 S 51St Ave, Laveen, Az 85339

* Opened and closed station's convenience store by counting cash register drawers and preparing bank deposits* Adjusted fuel prices via dedicated control unit* Executed marketing and visual merchandising initiatives by organizing POS merchandise displays* Activated fuel pumps and filled fuel tanks of vehicles with gasoline or diesel fuel to specified levels* Conducted and performed inspections of gas station equipment to detect leaks and broken nozzles* Managed operations of gas station by assisting customers with transactions, assisting trucks with fuel tank refills and cleaning spills* Mentored new sales associates to contribute to store's positive culture* Recruited, managed and motivated 7-member retail team to give every guest positive and memorable experiences* Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals* Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations* Aligned inventory processes with demand projections to maximize organizational and budget efficiency* Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages* Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures* Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused* Examined incoming inventory, merchandised shelves and prevented shrinkage* Trained team members in successful strategies to meet operational and sales targets* Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance* Submitted reports to senior management to aid in business decision-making and planning* Maintained focus during busy times and delegated tasks to employees to keep business running smoothly

7750 S 51St Ave, Laveen, Az 85339

* Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas* Monitored self-checkout systems and provided assistance or intervention where required* Collected gas and amenity payments based on customer orders* Maintained clean and orderly work station* Checked customer identification for alcohol, cigarette, and lottery sales* Counted nightly income, categorizing and sending to bank on weekly basis* Maintained inventory of all salable items* Assisted customers with operating fuel pumps, explaining proper fueling techniques

5140 W Baseline Rd, Laveen, Az 85339

* Helped customers complete purchases, locate items and join reward programs* Answered questions about store policies and addressed customer concerns* Restocked and organized merchandise in front lanes* Monitored self-checkout systems and provided assistance or intervention where required* Worked closely with shift manager to solve problems and handle customer concerns* Collected and authorized payments of guests* Reviewed weekly sales ads and monitored price changes* Checked identification for proof-of-age for alcohol and tobacco sales* Maintained secure cash drawers, promptly resolving discrepancies in daily totals* Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance* Operated cash register for cash, check and credit card transactions with excellent accuracy levels* Worked flexible schedule and extra shifts to meet business needs* Maintained current knowledge of store promotions and highlighted sales to customers* Mentored new team members on POS system operation, customer service strategies and sales goals* Demonstrated product features, answered questions, and redirected objections to highlight positive aspects

5140 W Baseline Rd, Laveen, Az 85339

* Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated* Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services* Executed revised sales plans and reset zones to incorporate new merchandise* Monitored merchandise for damage and unsalable or returnable condition to submit damage claims and minimize store loss* Rotated stock correctly to minimize spoilage and waste* Helped customers select merchandise by offering multiple product options fitting specific needs* Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements* Set up regular and promotional signage throughout sales floor* Worked with department managers to maintain adequate inventor for regular and promotional demand* Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues* Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments* Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns* Operated equipment such as pallet jacks and hand trucks to move heavy boxes* Developed plan-o-grams and layouts that maximized sales* Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies* Managed timely and effective replacement of damaged or missing products* Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by* Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages* Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions

5140 W Baseline Rd, Laveen, Az 85339

* Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions* Restocked and organized merchandise in front lanes* Assisted customers with large purchases by carrying items to vehicles* Resolved concerns with products or services to help with retention and drive sales* Collected more than 200+ shopping carts from parking lot daily and cleaned and dried soiled and wet carts* Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise* Helped customers take merchandise out of store and loaded items into vehicles* Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom* Responded to customer requests, offering excellent support and tailored recommendations to address needs* Increased efficiency and team productivity by promoting operational best practices* Enhanced productivity levels by anticipating needs and delivering outstanding support* Recommended products to customers, thoroughly explaining details

201 E Jefferson St Phoenix, Az 85004

* Visited trade shows, stores and community organizations to demonstrate products or services and answer questions from potential customers* Learned about competitors' products and consumers' interests to answer questions and provide more complete information* Identified potential marketing opportunities to increase brand awareness* Directed copy preparation, proof evaluation and layout enhancement for advertising materials* Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities* Provided product samples, coupons and informational brochures to persuade people to buy products* Motivated team members to meet and exceed sales targets* Identified interested and qualified customers to provide potential customers with additional information regarding product

6000 W Olive Ave, Glendale, Az 85302

* Designed and presented social media campaign ideas* Collaborated with team members to help expand marketing channels* Created proposals and organized pursuit documentation to support marketing staff* Helped with planning and hosting of marketing events* Developed ads geared towards target demographics, monitoring results to improve marketing research and team campaign development* Planned and executed internal and external marketing events* Shadowed professionals in different situations to increase marketing knowledge

* Kept accurate league and tournament required statistic and perform necessary data entry* Worked with data entry and trends for team members' statistics* Hand written and data entry of goals and penalties* Maintained the accurate time of the shot clock, scoreboard, 3D light all throughout the game* Worked for the 2015 ABA Western Regional Playoffs* Possessed excellent communication with coaches, teams and officials* Team oriented with clear concise communication Enforce and make decisions quickly* Manage player and coach conflict* Exercise quick and effective decision-making with critical thinking and communication skills to ensure the safety of players and fair competition between opponents* Maintained order of games and enhanced efficiency of play through avid communication and enhanced competitiveness of matches through decisive calls* Communicated with ESPN during ESPN3 basketball scrimmage vs Vancouver Balloholics (2/28/15)

1235 N. Center Street Mesa, Az 85201

* Collected, arranged and input information into database system* Frequently inspected production area to verify proper equipment operation* Educated staff on organizational mission and goals to help employees achieve success* Coached staff on daily performance and conducted evaluations to constructively address concerns* Boosted customer experiences by delivering superior customer service, issue resolution and merchandising

201 E Jefferson St Phoenix, Az 85004

* Engaged, educated and befriended customers to deliver amazing shopping experience* Increased brand awareness through event marketing, demonstrations, sales and brand promotion* Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts* Conducted field recruiting at industry events to expand brand presence* Achieved competitive brand placements at retail locations for existing and new products* Achieved in service or to-go volume placements in on-premise channel* Communicated product information with confidence and educated consumers about company* Contributed to social media content documenting brand's impact in on market* Executed brand activations to standards and with professionalism

16101 N 83Rd Ave, Peoria, Az 85382

* Collected, arranged and input information into database system* Frequently inspected production area to verify proper equipment operation* Educated staff on organizational mission and goals to help employees achieve success* Coached staff on daily performance and conducted evaluations to constructively address concerns* Boosted customer experiences by delivering superior customer service, issue resolution and merchandising

Master Of Business Administration (M.B.A.), Marketing, 3.86

Activities and Societies: Delta Mu Delta International Honors Society Management (MGT521) Human Capital Management (HRM531) Business Law.

Bachelor Of Arts (B.A.), Business/Corporate Communications, 3.09

Activities and Societies: Sports Business Association (SBA) at Arizona State University Interpersonal Communication (COM400) Communication.

Associate Of Business-General Requirements (Abus-Gr), Business Administration And Management, General, 3.65

Activities and Societies: Phi Theta Kappa Honors Society General Chemistry I & Lab (CHM151/CHM151LL) Calculus with Analytic Geometry I.

Associate Of Science (As), Biology/Biological Sciences, General, 3.65

Activities and Societies: Phi Theta Kappa Honors Society

Associate Of Arts (Aa), Art/Art Studies, General, 3.65

Activities and Societies: Phi Theta Kappa Honors Society

General Education Development, Ged

Education record

Home-schooled by my mother (1st grade to a Senior in High School). From 1999 to 2002, attended at Eagleridge Enrichment Home-school.