Executive leader with a constant focus on improving the efficiency and effectiveness of business operations. Over 20 years of successfully improving the performance of CONUS and international teams, implementing quality-based initiatives, increasing customer satisfaction, and fostering a culture of Service Excellence. Exceptional organizational, interpersonal and communication skills. Proven track record implementing and executing strategic initiatives to increase organizational efficiencies, revenue, profitability, and quality within any organization. Articulate communicator with demonstrated success building relationships and leading teams in all environments.

Through a supportive leadership style, I propel organizations to exceed operational effectiveness and efficiencies goals. This is accomplished through the development of a strategic outlook with clearly defined objectives and milestones. With the establishment of a clear strategy, I then create an optimized roadmap for achieving mission success. While mission success can take on many definitions, during this journey, special emphasis is placed on Quality Initiatives, Governance, Risk and Compliance Management, Relationship Management, and complete Customer Satisfaction. Incorporating these into the day-to-day operations creates a culture of success.

The CEO and company ownership hand-picked me to lead the organizational restructuring of the international operations teams to increase quality, customer satisfaction and profitability. During my six years, we achieved great success in identifying and achieving our strategic goals. We also successfully introduced new technical capabilities to existing customers which created market expansion and enhanced service offerings. Successes included: - Propelled the company to its best financial year on record while achieving the most profitable year on record, the following year.- Transformation of the international operations team into a highly effective and efficient operations and sales team, establishing a sustainable long-term business model.- Achieved double-digit revenue growth by enhancing and expanding technical and management capabilities for new and existing customers.- Strengthened our management decision making processes with near real-time financial and project reporting, empowerment and incorporating PMBOK based management techniques.- Right-sized the organizational and reduced overhead costs by 40%.- Achieved significant improvements in management effectiveness and for the international teams by eliminating ambiguity and empowering locally. - Instituted and received certification on an ISO9001:2008 Quality Management System where all key business processes were incorporated into the evaluated lifecycles.- Applied Governance, Risk and Compliance Management principles to every project which improved performance and minimized risk.- Fostered stronger customer relations through the outreach and increased customer knowledge.- Designed and implemented a $2 million Lab Information Management System in the Republic of Georgia creating a new line of business for market expansion. Utilized Agile/Waterfall Methodologies for project development to create full System Design Lifecycle.

While serving as the Director, Operations we fostered double digit revenue growth every year. This growth propelled KPS into a premier provider of IT Services and Data Center Modernizations. As part of the Program Planning and Execution efforts, we created a structured and empowered management approach to increase the effectiveness and efficiencies of all projects. We also infused industry standard practices and processes into the newly formed PMO. Key successes included:- Incorporation of industry standards practices such as ITIL, PMBOK, SDLC, ISO, CMMI, Agile/Scrum into project management approaches. - Creation of significant growth opportunities resulting in an overall 40% growth in revenue during my tenure.- Integration of Key Performance Indicators (KPI), quality management processes and critical reporting tools into a structured PMO organization.- Championed the initiation of Service Level Agreements (SLA), corporate reporting standards and fiscal responsibility within the operations team.While serving at KPS, I was fortunate to be recognized annually as one of the Top Performers of the company.

During my tenure at QNA, I was fortunate to be promoted three times, increasing the size of my organization and responsibilities within the business segment. My team of 1500 professionals was responsible for supporting over 70,000 world-wide users for Customs and Border Protection (CBP). This role encompassed project, program and portfolio management which included IT Service Management, Data Center Modernization, Software Development, Enterprise Architecture and IT Service Desk Support. My team also instituted Help Desk Institute (HDI) practices into the IT Service Desk which increased productivity by over 20%. The infused passion for customer satisfaction and continuous improvement efforts resulted in 25% annual revenue growth. Successes included:- Championed the creation of structured management approach for a portfolio of 400 projects with an annual run-rate of over $250 million in revenue. - Integrated numerous reporting mechanisms into a reporting tool that allowed for quick access to WBS completion, financial health and customer satisfaction.- Enhanced internal and external SLAs to improve performance, customer satisfaction and overall effectiveness of the programs.While serving in this role, I was fortunate to be recognized annually as a Top Performer and also received QinetiQ NA’s Chairman’s Award in 2006 for being the #1 performer for the company.

Led a team of telecommunication specialist supporting all of the North America sites. Took charge of the telecommunications team and led the efforts of a new campus build out supporting over 2500 local users. Continuously worked to enhance the team’s customer relations through training and process improvement.

Led the IT efforts of a startup telecommunications company. Designed, built and managed the voice and data infrastructure for the corporate and engineering offices. Managed an IT staff responsible for the all aspects of day-to-day operations.

Led a distinguished career as both an enlisted Marine and commissioned Marine officer. Received numerous merit awards for achievements. Meritoriously selected to attend Officer Candidate School and become a commissioned officer. Served twice as the Data Communications Officer for deployments to South Africa and the Mediterranean Sea supporting 2500 Marines. Served as the commanding officer of a 350 Marine company. Meritoriously promoted twice while enlisted.