Jon Crane Email & Phone Number

Malmesbury

Mass Deployment Lead Engineer.

Bristol, United Kingdom

I was responsible for the development and design of technical solutions directly to the customer, driven through the sales RFS (Request For Service) mechanism, under the commercial frame work agreed across a host of varied global accounts. To achieve this, I collaborated with multinational, multi-discipline teams of subject-matter experts (including architects) to increase incremental revenue and growth on each account. The solutions were developed by using a combination of either standard or non-standard offerings, services, labour, assets, hardware or software to meet each account’s business requirements and needs. Each of the solutions was then tailored during its development to provide innovation, which matched the customer's and the tactical and strategic requirements. Key tasks included:- Designing and defining integrated solutions spanning Service Components capable of delivering to agreed objectives.- Presenting solutions to the delivery organisations to obtain approvals and commitments.- Documenting valid risks, assumptions and dependencies.- Communicating with the Client whilst developing the solution to understand and validate requirements and presenting proposal material for the Client.- Reviewing SLAs to ensure that these align to our metrics, highlighting and caveating any in conflict.- Working with procurement to obtain 3rd party quotes and ensuring that quote aligns with the solution.- Engaging with external consultants who are advising the client.- Understanding the latest offerings and technologies available.- Managing a globally diverse team of Technical Solution Managers, providing support and conducting peer reviews.

Bristol, United Kingdom

• I provided support to over 1500 end users across the Bristol region in the resolution of problem tickets as part of a local support team. I consistently met and exceeded agreed SLA targets and regularly received excellent feedback from the client.• I supported lead project managers on a variety of RFS (Request for Service) work and large national projects. I acted as the local coordinator and through collaboration and sharing my knowledge, assisted in ensuring the successful completion of various programs including major hardware and software upgrades / roll outs and office relocations.

Bristol, United Kingdom