David Craven Email & Phone Number

Overview: Led system requirements and enablement for a new finance system in the aviation industry, enhancing operational efficiency, financial accuracy, and compliance in heavily regulated environment.System Requirements Analysis: Conducted a thorough needs assessment for the new finance system to align with the specific demands of aircraft leasing, collaborating with finance, compliance, and operational stakeholders to gather detailed requirements and document functional specifications.Data Integration Strategy: Designed a strategy for seamless integration with existing systems, including the CRM and ERP ensuring data accuracy, process synchronization, and a single source of truth across financial operations.Vendor & Technology Assessment: Evaluated and selected technology vendors and solution partners, ensuring alignment with project objectives, budget constraints, and scalability.

Overview: Led a digital transformation project for a semi-state entity, designing a service framework that incorporated user-centred principles and enhanced the organization’s digital ecosystem.Client Engagement: Worked closely with departments including Sales, Customer Care, Operations, IT, and Finance to gather and prioritize requirements. Conducted workshops to assess challenges and identify opportunities for improvement, aligning project goals with the company’s strategic direction.Innovation Strategy & Project Management: Developed and executed a comprehensive design discovery and strategic roadmap, integrating service design principles into the project. Employed Lean, Systems Thinking, and Design Thinking methodologies to ensure a seamless, intuitive user experience.Business Process Reviews: Conducted extensive process reviews and gap analyses, documenting business requirements through journey mapping and end-user research. Delivered actionable insights that informed the project’s strategic approach, ensuring solutions aligned with organizational objectives.Strategic Roadmap Delivery: Delivered a phased implementation plan, overseeing the integration of new digital tools, including:CRM Component Needs Analysis: Conducted tender assessments, scoring, and planning for a CRM platform that streamlined customer interactions.Digital Transformation Initiatives: Spearheaded the redevelopment of the client’s website, enhancing usability and aligning with modern UI/UX standards to improve customer engagement and streamline navigation. Implemented an auto address validation feature using an advanced API integration, which reduced user entry errors, expedited customer onboarding, and improved overall data accuracy across systems.

Dublin, County Dublin, Ireland

Winner of Best Project Research Award.

Dublin, County Dublin, Ireland

UX Design Process & Practice, Interactive Technologies, Interaction Design, Web Technologies, Information Architecture.

(A Mckesson Company)

Product / Service Design - Co-creation, design, development, and delivery of new services. Testing new service functionality and operational workflow methodologies. Researching, and collecting data through surveys, root cause analysis, shadowing, interviews and investigation to understand the as is, customer journey. Facilitation of focus groups and workshops to define strategy, goals, values, milestones etc developing process maps, prototypes and procedures for pilot delivery. Analysis of key stakeholders needs, internally and externally for B2B & B2C requirements with presentation on findings and solution proposition.Transformation & Project Management - Managed key multi-disciplinary and diverse projects to build a holistic service approach, across a range of customer segments. Such as development of EPMS, CRM roadmap, Business Continuity Planning framework etc. Overseeing governance and planning, to research, prototype, design, implementation, and evaluation using HCD & PMBOK methodologies while utilising, Agile, Kanban, Six sigma and Lean principles. Enhancing customer experience, controlling risk, and communicating plans through ADKAR, Kotter and Lewin change models Organisational Design - Lead process improvements and operational business initiatives on multi-touchpoint service concepts. Implementing structure, resource, and training to ensure capability on physical and digital product initiatives or realignment for business / user goals.Vendor Management - Established vendor teams and relationships to generate and reinforce long-term commercial benefits in the areas of Risk, IT, Logistics and Marketing. Designing scalable solutions with partners, through user flows, user types, classifications, and standards, developing SLA’s & KPI’s to optimise delivery.Business Leadership - Established people & culture department creating talent and training strategies, policies and hybrid working solutions to grow and scale the business effectively.

• Built & maintained strong relationships with Clients/Partners• Worked closely with the marketing team to build a regular content schedule for talent acquisition• Continuously refined and improved processes to increase effectiveness of the team's work, visibility of performance and accuracy of reporting.• Mentoring, Training and Development of junior consultants operating in the Dutch, English, French & Italians markets.• Utilised a variety of selection methods interviews, assignments, psychometric tests and using a CRM, recruitment marketing tools, job boards and social media.• Onboarded new multinational clients such as Amazon, BMC & IBM

• Management of blue chip professional service firms e.g. A&L Goodbody, Arthur Cox, McCann FitzGerald, PWC, Deloitte etc • Working closely with partners to ensure smooth on-boarding and to bring your insights to the people agenda conduct initial interview screenings of identified candidate• Monitor sourcing effectiveness to identify improvements to strategies - source hires, time-to-fill, cost per hire, pipeline quality, tracking system functionality & data integrity

• Day-to-day project coordination reporting to the CTO• Leading internal and external team to successful design and delivery of customer projects• Maintain customer relationship to secure long-term customer retention and satisfaction• Oversee analysis and validation of files, highlighting potential issues and keeping within budgetary constraints• Optimise delivery, client satisfaction, quality and profitability.• Reporting, both in written and verbal form, to internal and external stakeholders regarding project scope, financials, progress and status, formally and on an ad-hoc basis as required.• Training new employees on processes as well as cross departmental training

• E-Learning Software Development / Project Delivery• Design, Rebuilding and Testing of e – learning software• Documenting processes and implementing improvements for overall project benefit• Validation of source content based on a detailed pre-analysis of existing source data• Process documentation writing and ISO Management

Master Of Arts - Ma

Master Of Business Administration - Mba

Cipd

Multimedia