■ An accomplished and committed individual with over 15 years of experience as a Technical and Commercial Leader within the business-to-business (B2B) software industry■ Highly skilled in the areas of B2B sales, sales operations, business analytics, process implementation, data migration, and building relationships■ Articulate communicator, negotiator, and influencer; confident engaging with, and presenting to, stakeholders at all levels – adept at both verbal and written communication■ Strong commercial awareness, with an appreciation of internal and external profit drivers within the industry■ Analytical problem solver, active listener, resourceful, agile, tenacious, with strong attention to detail; remains flexible and adaptable within fluid and dynamic environments■ A motivated, positive, and outcome orientated individual who embraces ownership and accountability; supports teams with compassion and mentoring, removing barriers to delivery, and recognising exceptional performance■ Keen interest in focusing expertise on a Key Account Manager, Performance Manager, or Sales & Operations Manager role𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:● Contributed to the company's strategic expansion plans; effectively managed sales operations, growing key accounts and taking 90% market share● Achieved 100% client retention and secured extended 4-5 year contract renewals with key clients● Negotiated pricing and led a business critical 20-week project integrating two major client datasets; demonstrated exceptional leadership and project management skills across all workflows, delivering within strict time, budget, and scope constraints● Successfully procured, configured, and implemented an ERP system across various business functions – CRM, Project Management, Task Management, and Helpdesk; streamlined processes and workflows, enhanced data visibility, supported automation, and optimised team collaboration to drive operational efficiency – in-depth working knowledge of ERP systems/CRM systems● Transformed a storyboard concept into a robust SaaS model, successfully delivering a final product adopted by >20,000 end users across 750 organisations (Yellow Jacket)● Identified a user requirement for a ground-breaking app for on-site use, addressing the recording of actions, audits, and inspections in PC-absent environments; successfully secured £400K funding from the Board for development and rollout – resulting in a 400% surge in recorded actions within 3 months● Initiated and embedded an annual recurring licensing model, generating a £1.4 million turnover