Helping teams improve their customers' digital experiences through Digital Experience research and Product Analytics

Built trusted and collaborative relationships with high-value, strategic customers and drove widespread adoption of FullStory products across multiple teams and practices. Created alignment at the stakeholder level to deliver increased value, customer satisfaction, retention, and expansion of the FullStory footprint.- Sourced or influenced nearly $1M in ARR (over $2.5M total revenue), while managing a $2.5M - $4.5M book of business over 2.5 years- Consistently met or exceeded monthly KPI goals for NDR, GDR, and MAU- Successfully partnered with over 100 different customers- Helped shape a new Success tier, including the creation of new operating procedures and protocols for customer engagements- Mentored multiple new-hire team members in different Success tiers...

Cultivated strong, positive relationships with company’s portfolio of existing vendor partners; sourced multiple new vendors for expanding markets and negotiated product pricing and terms and conditions to support positive trends in average product margin and GMV; provided in-depth data insights and analyses on vendor and product performance.

Sourced new accounts and led customers through a full sales cycle to generate a consistent stream of net-new revenue, including transactional sales and multi-year, subscription based agreements (ARR).

Increased brand awareness, market share, and revenue for portfolio and partner companies through development and implementation of new and innovative sales, marketing, and operational strategies.

Expanded a multi-platform, food-centric, digital media network by driving revenue growth through development of strategic partnerships, building brand awareness, promotional content marketing, and enhancing consumer experience.

Expanded market presence of an online grocery delivery service, with a focus on customer acquisition and retention, and overall market revenue growth; led local sales team; managed PR for local market.

Expanded market presence of an online grocery delivery service, with a focus on customer acquisition and retention, and overall market revenue growth; led local sales team and managed local marketing budget; managed digital marketing for local market.

Ensured a positive user experience for all customers of an online grocery delivery service, with a focus on customer retention and community management.

Utilized extensive product and industry knowledge to build competitive and profitable sales deals by determining customers’ needs from a selection of multiple product lines, financing, and insurance options; independently managed daily operations of the sales and finance departments in the absence of the sales manager, and assisted in training of new and existing salespeople.

Utilized extensive product and industry knowledge to build competitive and profitable sales deals by determining customers’ needs from a selection of multiple product lines, financing, and insurance options; independently managed daily operations of the sales and finance departments in the absence of the sales manager, and assisted in training of new and existing salespeople.