- Engage in competitive negotiation and collaborate with agents on client's behalf in highly competitive market.- Consulting with clients to use interpersonal skills and presentation skills to discover/overcome objections and create success path to achieve client’s desired goals.- De-escalate client concerns and transactional issues by emphatically problem-solving and providing solutions to their unique needs/situation.- Analyze market trends and data on specific territory to provide expert service and increase client’s potential ROI on personal properties and business value of investment properties. - Prioritize tasks to facilitate the management of 8+ active clients at a time, while maintaining prospecting and follow-up for 100+ potential leads. - Recruit, interview, hire, train, guide, and coach all new and existing team members of LGRE to influence sales success.

- Manage 12+ sales experts and service technicians in customer-facing retail technology sales in a fast-paced environment.- Exceeded company sales goals during all 3 years of employment, through the use of management skills and by maintaining in store operations and prospecting externally for new opportunities.- Train all new employees on the Apple ecosystem, product offerings, product demonstrations, and upsell techniques. - Perform quarterly and yearly employee evaluations, providing coaching and reprimand if necessary.- Utilize communicative and technical skills to train and coach all employees on company resources and product guides to prosper as a salesperson in a dynamic environment.

- Championed a complete overhaul in customer service model and company policy in order to provide an elevated customer experience and generate a loyal clientele.- Sought out new partner businesses, by utilizing relationship building, presentation skills, verbal and written communication skills, and negotiating all contracts.- Ensured superior customer service by alleviating customer and employee concerns immediately.- Main point of contact between customers, sales team, and upper management. - Spearhead client onboarding to influence and increase partner sales to maximize business growth.- Work cross-functionally to expedite collaboration between partner restaurants and Bulldawg Food employees to provide expert service.

- Managed staff of 15 people and ensured exceptional client service and quality product offerings. - Supervised work flow to exceed quality service and sales goals. - Handled thousands of face to face customer service interactions in order to guarantee satisfaction with all aspects of service. - Planned, directed and monitored regulatory operations. - Facilitated a fast-paced and dynamic work environment.

- Assisted the IT Manager with various technical tasks in support of setup and breakdown of each event.- Tested the company’s event scoring system repeatedly to ensure proper functionality and reported any issues to the IT Manager for resolution.- Traveled to multiple locations across the nation to support the technical requirements for live broadcasted events to NBC and NBC Sports.