Natalie Crawford Email & Phone Number

Canada

Toronto, Ontario, Ca

• Spearheaded the development and execution of a comprehensive strategic roadmap for the Interconnected Project Selling initiative, revolutionizing the customer journey both in-store and online.• Established and led a cross-functional project team comprising of technical, product, and customer SMEs, to develop intuitive design tools, instant quotes and scheduling capabilities to enhance customer decision-making and online conversion.• Improved online customer engagement and path to purchase by incorporating professional imagery, helpful project content, and expert chat capabilities, driving a projected increase in online customer engagement.• Fostered strong interdepartmental collaboration by leveraging key cross-functional teams, including Merchandising, Pro Services, Ops, Learning, and Ecommerce, to support project initiatives.• Utilized program analytics to continuously evolve the customer experience, identifying and addressing gaps to optimize the customer journey and subsequent projects.

Toronto, Ontario, Ca

• Spearheaded the insourcing of The Home Depot's Appliance delivery network, leading to the successful enablement of new Omni fulfillment channels, enhancing overall service efficiency and customer satisfaction.• Transformed the last-mile delivery network into a competitive advantage, achieving industry-leading service levels with a 1900 basis points improvement over three years.• Built and led a high-performing fulfillment team, implementing robust delivery system solutions, developing operating processes, and creating rigorous KPI reporting and agent/vendor compliance programs.• Fostered a customer-centric culture within the last-mile delivery agent network, shifting from a "mover culture" to a "customer-driven culture," significantly improving service quality and customer satisfaction.• Negotiated and secured legal signoffs for third-party logistics contracts, ensuring favorable terms and high service standards.• Developed a best-in-class reverse logistics flow, streamlining customer returns across multiple internal and external networks, resulting in millions of dollars in margin benefit and a significant reduction in return processing times.

Toronto, Ontario, Ca

• Directed all inventory management activities, including strategic and financial planning, replenishment strategies, and demand planning for multiple product portfolios across all Canadian Home Depot stores.• Managed a team of 15 inventory analysts supporting approximately $2 billion in annual sales, ensuring optimal inventory levels and availability.• Led a dedicated team responsible for inventory management of divisional events and product line reviews, developing tailored replenishment strategies that drove over a 100-basis points improvement in in-stock levels and increased event sell-through rates by over 20%.• Oversaw a company-wide centralized replenishment change management project, transitioning ordering responsibilities from stores to the store support center, restructuring inventory analyst roles, and actively participating in the Canada-wide SAP software implementation.• Collaborated closely with merchandising and finance teams to align inventory planning with sales forecasts and financial goals, enhancing overall inventory efficiency.

Toronto, Ontario, Ca

• Managed and led a team of ten inventory analysts • Accountable for inventory flow and management across multiple departments with average inventories between $120M to $140M• Responsible for key performance indicators (KPI) such as: Inventory turns, receipts, in-stocks and fill-rate performance• Responsible for Inventory Planning and Forecasting • Liaise with Stores, Vendors, Merchants and supply chain to ensure appropriate cross functional participation in process design, implementation and change management• Performance Management: Set team goals and objectives, assess skills and knowledge gaps, hired, coached, trained and developed talent

Toronto, Ontario, Ca

Toronto, Ontario, Ca

New York, New York, Us

• Worked closely with Planning, Buying and Marketing to achieve business objectives• Managed and supported a team of Replenishment Analyst and Distributors • Developed Automatic Replenishment and Inventory Strategies• Order management, maintained in-stocks, and turns at agreed-upon targets• Responsible for AR inventory budgets • Managed vendor relationships regarding forecasting, compliance and vendor performance• Partnered with HBC Process Engineering Services to develop and implemented a centralized inventory support team for Zellers & Bay Apparel and Intimates groups • Streamlined and optimized Bay and Zellers Allocation Processes • Partnered with HBC University to conduct mandatory training session for all merchandising groups (Buying, Replenishment, and Planning)• Managed, coached and supported a team of 32 item and allocation associates through initial process launch stages

New York, New York, Us

New York, New York, Us

New York, New York, Us

Master Of Business Administration - Mba (In Progress)

Bachelor Of Commerce (B.Com.)

Strategic Agility

Executive Education, Project Leadership

Production And Inventory Management

The Complete Skilled Negotiator Training