Heather Crawley Email & Phone Number

Greater Milwaukee Area

▪ Collaborate with surgeons, O.R. personnel, central sterile processing, biomed and department leaders to enhance patient care.▪ Provide education and perioperative support of Endoscopy, Sports Medicine and Communications products.▪ Reprocess and maintain flexible endoscopes and surgical instrumentation used in minimally invasive procedures.▪ Regularly update, enhance, and/or develop training curriculum.▪ Train new team members on sterile processing and O.R. processing workflows; deliver both formal/documentedand informal/verbal progress feedback.▪ Certified OnSite Lean Coach- identify opportunities for lean process improvements (Kaizen); proactively motivatepeer engagement; use humble inquiry to help peers optimize process, maximize value and eliminate wastes.▪ Froedtert OnSite Team- National Lean Leader (Top 3 Account) in 2019 and 2020.▪ Successfully lead HLD validation events for Froedtert Health Clinics/Departments.o Oversee training/implementation of updated processes, ensuring customer clinics/departments are operating properly.

▪ Render expert oversight to daily business operations worth approximately $2.7M in sales.▪ Take full charge of administering payments and cash registers as well as processing bank deposits.▪ Evaluate training requirements to update and develop effective training procedures.▪ CompletenewemployeefederalandstatetaxwithdrawandI-9formsaswellasconfidentialityagreements.▪ Provide hands-on supervision to all organizational staff.▪ Perform a wide range of tasks which include recruiting and interviewing staff; planning schedule and designatingduties to 70 personnel; and conducting new employee orientation.▪ Assess staff work performance and discuss issues to determine and resolve problems.▪ Handle and provide solution to various work issues which involved employee, products, and service quality.▪ Keenly analyze operational problems and proactively identify ways to enhance service, safety, and business efficiency.