Chris Bartlett Email & Phone Number

Bolton, Ontario, Canada

Vaughan, ON, CA

• Managed and provided technical leadership and guidance to 7 direct reports.
• Conducted formal performance management reviews with direct reports and assists them with professional development planning.
• Developed strategies, goals and priorities while ensuring alignment with divisional/corporate direction.
• Monitored changing priorities, trends and emerging issues, identifying areas of potential impact to strategic plans, operations and delivery of services, and providing recommendations on addressing issues as they may.
• Participated in budgeting and management of IT Operations related projects.
• Handled ongoing Operational/Capital Expenditure purchases and invoicing.

Concord, ON, CA

• UNIFIED COMMUNICATIONS
• Architecting Dial Plans for enterprise-wide telephony systems (1200+ Phones – 20+ International Locations)
• CUBE configurations using MGCP, H.323, SIP.
• Managing CUCM 9.1, 10.0, 10.5, 11.5 assets (Phones, Trunks, Gateways, Users, CTI’s, Route/Translation Patterns, Partitions, and Calling Search Spaces etc.)
• Implemented and maintained CME locations with Trunks back to CUCM for integrated internal calling.
• Implemented WAN failure strategy using FXO & SRST for emergency dialing.

Concord, ON, CA

• Responsible for the backup of all systems with both Tivoli Storage Manager/Symantec NetBackup as well as the transitioning from the legacy Tivoli system to NetBackup.
• Implementing Citrix Presentation Server 4.5 based infrastructure that supported both specialty applications and productivity suites along with the creation of streamed applications that allowed for the coexistence of.
• Implemented and Managed Routing and Switching for all branch locations utilizing Catalyst 3000 series layer 3 switches using OSPF over and MPLS network.
• Maintained an Active directory environment comprising of 1200+ computers and 2000+ users.
• Managed compute infrastructure comprised of IBM BladeCenter H Chassis’
• Oversaw the monitoring of the WAN using Packeteer Packetshaper appliances.

Etobicoke, ON, CA

• Maintained the availability of resources including servers, workstations, laptops and printers.
• Administered Windows 2003 Active Directory LAN, 300+ computers and 500+ users.
• Maintained VMWare 3.x to consolidate services and better utilize resources.
• Image and prepared desktops and laptops for distribution to end users.
• Recommended, evaluated and purchased IT assets.
• Maintained inventory of IT assets.

Scarborough, ON, CA

- Responsible for accounting procedures and operations which include end of day procedures and money handling.- Shift management, acting as on duty management which includes escalated customer issues and shift assignments.- Update and employ marketing materials.- Assisted Customers by providing an expansive knowledgebase to aid in purchase decisions.

Etobicoke, ON, CA

- Provided 1st/2nd Level User Support.- Maintained and trouble-shot computers, printers and software.- Image and prepared PC's and laptops for distribution to end-users.- Testing and implementing of new software.- Responsible for backup of servers.