Senior Technical Writer
CurrentDocument bi-weekly software upgrades in an Agile/SCRUM environment using Jira and Confluence. Work with software engineers to ensure new features are added to existing documentation. Perform quarterly upgrades of training materials. Document software integrations between GTL's phone/tablet platform and the facility offender management systems. Disseminate and distribute Release Notes and Sprint Lists per the two-week Sprint cycles. Responsible for the content of the company information repository using Confluence. Proposal writer responsible for assisting with RFP responses using Salesforce, SpringCM, Loopio (content management tools), and Pages.