Manager Program Management
CurrentI self-serve company data to analyze and forecast program metrics with the purpose of making recommendations to reduce operational and financial risk and improve the strength and profitability of several wireless carrier's insurance and warranty programs. The financial models and analytical tools I build are used in driving accurate client settlements and efficient product solutioning. I maintain Program Management influence in the organization by managing any changes that may impact program financials, allowing me to work on cross-functional teams and interface with supply chain, legal counsel, captive accounting, call center operations, and client services.