Chris Beardsley Email & Phone Number

Puyallup, Wa, Us

Puyallup, Wa, Us

Greater Seattle Area

• Provide timely technical support to internal employees via telephone, emails, remote or on-site for Setup and support of Google Docs, Microsoft Office Suite, Email, Calendar, and collaboration tools (WebEx, etc.). • Local and networked printer setup and support Gathering additional details, clarify, test, reproduce and document customer issues and create/update Support Cases Taking full ownership of cases upon assignment, research and resolve the case in a timely manner. • Established accounts, organization, coordination and management of client opportunities: new and existing. Implementation of services, systems and process documentation.

Greater Seattle Area

• Independently diagnose and resolve moderately complex IS hardware and software issues; install, maintain and/or move IS software and hardware.• Receive, log, track, resolve or escalate Children’s customer issues using appropriate IS systems, applications and processes.• Acquire and maintain current knowledge of Service Desk equipment, applications, policies and processes. Contribute and document new information as it is acquired.• Act as a resource for Children’s initiatives and projects. Support IS projects with expertise and time.

Greater Seattle Area

• Team member responsible for migration to Windows 7 for a projected 2700 workstations. • Image new machine, install any needed software as well as deploy new machines.• Backed up and transferred user data from old to new machine.• Deployed and setup multiple versions of VDI machines• Troubleshooting duties include faulty hardware components, as well as providing application and operating system guidance and support either in person, over the phone or remotely.

Seattle

• Hands-on technician responsible for conducting migration to Windows 7 for over 500 laptops and workstations. • Utilized multiple Windows Based PXE Boot Servers for imaging workstations.• Backed up and transferred user data from old machine to new, and securely wiped old machine in preparation for lease return. • In addition to the Windows 7 migration, the project required participating in a central IT service location known as the “Tech Bar” where end users could bring laptops and mobile devices for troubleshooting or other technical support. • Support issues involved troubleshooting faulty hardware components, as well as providing application and operating system guidance and support either in person, over the phone or remotely.• Connected mobile devices to Exchange server to receive email• Exceeded expectations and completed project one month ahead of schedule.

Tacoma

• Deployed printers, scanners, UPS's as well as other miscellaneous hardware• Install various software ranging from Adobe Reader and Dragon Medical to Citrix• Coordinate with clinic staff and managers to facilitate as little interruption to daily operations• Personally responsible for go live reediness of workstations in assigned clinics

• Acted as first point of contact for all technical issues, including power outages, system failures and disaster recovery.• Provided support for senior level help-desk technicians as well as Green River IT department staff.• Receive and image new machines in preparation for deployment into both the tech center lab as well as various classrooms.• In support of customer needs provide immediate resolution when possible, escalated service requests to appropriate offices when applicable, provided follow up to ensure customer satisfaction.

Prepare and assemble all custom pre-hung unit orders to be pre-finished per customer orders.