Chris Berryman Email & Phone Number

Washington D.C. Metro Area

Washington, District Of Columbia

Represent Security and Fraud Office (SFO)/SCOPS on the ICAM/MyAccess development team for enabling the tracking of Foreign Service Nationals (FSN) thereby decreasing the inherent risk of security violations.Streamlined the ICAM/MyAccess system access request process for USCIS VIBE Standard Users. Requested/implemented modification of approval workflow allowing Supervisor-level approval - saving time for SCOPS, and providing the best possible customer service by shortening wait for system access. Provide SharePoint design and development for multiple libraries, workflows, lists, and sites to assist SFO in automation of current processes, saving workhours and providing for better tracking mechanisms. Programs enhanced by developed sites include VIBE, SIEVE, DOS Fraud Alerts, EW3 Fraud tracking, Student Fraud Collaboration, personnel, and file tracking sites. Identified sites containing SPII and not utilizing the template for the storage thereof. Re-themed sites thus avoiding potential Privacy Act violations. Provided requirements development assistance to the SFO VIBE Team and the VIBE Dev Team; assisting in clarifying requests for enhancements and modifications. Revised process for interagency information sharing with the Department of Labor (DOL). Investigatory requests are now provided same-day via electronic retrieval and transmission. Developed process for reconciliation of DOL Debarment data with debarment requests received for processing. DOL lists will be reconciled with USCIS data to ensure debarments are processed and accessible to adjudications. Co-develop Privacy Threshold Agreements for ECN storage of SPII with fraud data, and VIBE system updates, facilitating efficient information sharing between service centers and allowing for expanded VIBE functionality for more effective fraud prevention activities.Simplify data reporting to decrease potential human error in data, assuring viable data reporting of accurate efforts and results.

Asheville, North Carolina Area

Electronic Quality Review Implementation Lead for Finance and LogisticsServe as primary Finance representative for development, training design, implementation, troubleshooting, and training delivery for QUEST (Quality Review Electronic System). Act as liaison between CPAC Application Team, Executive Leadership, Policy Analysts, Internal Controls, Workforce Development, and CPACs to ensure accurate development according to identified and emerging business requirements.Conduct research and compilation of data from diverse sources to identify and take action to resolve issues. Reconciled multiple interpretations of current forms, developed revised forms by leading a workgroup of managers while ensuring program requirements are properly defined and implemented in the system.Co-developed and improved training with IT to present a more engaging presentation including a live demo of the system. Conducted training sessions for all CPAC employees in the use of the QUEST system. Developed video-based training for future requirements.Planned, coordinated, and carried out the successive steps in fact-finding and analysis of issues discovered throughout project lifecycle in accordance with policies, precedents, organizational concepts, and management theory. Lead brainstorming sessions as a problem identification tool to anticipate and mitigate issues.Assistant Policy Analyst for Cross-Servicing ImplementationAssist in development of project plans, deliverables, processes, procedures, policy, SIPOCs, and workflows for implementation of an electronic account/transaction interchange system to allow VHA first-party accounts receivable system to communicate, transmit, and pursue collection on debt over 120 days-old through interface with U.S. Treasury’s Cross-Servicing system.Assists in developing/establishing qualitative and quantitative measures and underlying analysis to track effects of implementation and effectiveness of mitigation strategies.

Asheville, North Carolina

Revenue Operations project manager for Position ManagementDevised, coordinated, and implemented a Position Description Consolidation Project in coordination with the Office of Community Care - Workforce Management (OCC-WFM) Classification. Developed processes, standard operating procedures, guidelines, policy, communications plans, and designed SharePoint portals and trackers to support advanced position management activities and supplement established regulations and program guidance.Reviewed Position Descriptions from seven Consolidated Patient Accounting Centers (CPAC)s, across an organization of more than 4000 employees for consistency and applicability for consolidation. Extracted, assembled and analyzed complex revenue cycle data in Position Descriptions, and input from Executive Leadership and management to ensure that work being performed is enumerated as to the scope, effect, complexity and knowledge required. Reviewed analysis as a subject-matter expert with WFM Classification to determine the best course of action. Briefed leadership and departmental management on findings and presented guidance on the best outcome for the organization, which involved mediating between conflicting interests of management and executives. Lead directors, policy analysts, managers and supervisors, through a workgroup structure, to rewrite positions descriptions and gain executive support and WFM concurrence with the revised product.Conceptualized revision of Revenue Operations Organizational Charts, arranging departments in a linear reporting fashion while incorporating elements allowing the hyperlinking of position descriptions to each position within the chart. Newly designed charts simplified position management and insured accuracy of organizational data. Monitored, aggressively followed-up, and provided reports to directors in the organization about impact of position management decisions to include labor relations, project activities, developments and statuses.

Asheville, North Carolina Area

Primary policy writer for Revenue Operations Finance and LogisticsCoordinated with Revenue Operations Public Affairs Officer to devise/implement a new document management strategy. Drafted Travel, Position Management, Records Management, and Station Clearance Policies; through analysis of higher-level guidance and with a variety of input on areas of concern. Provided subject matter expert response, without review, to inquiries on policies to leadership, internal controls, and external organizations.Lead office automation project manager for Finance and LogisticsUtilized SharePoint, OneNote, Access, Adobe Acrobat, and other tools to design and implement organization-wide internal/external facing portals facilitating efficiency through improved routing/tracking/accountability, greater transparency, and extended collaboration while ensuring the proper safeguard of PHI/PII. Developed new SharePoint tools to automate functions such as group travel site cost comparisons.Developed a Meeting Suite to allow for: real-time minutes to be generated/viewed live during meetings, dynamic agendas that can be adjusted up-to and during meetings, electronic voting, message board for agenda item submission, routing of approved agenda items, and archiving of full audio and visual records.Group Travel Coordinator for Revenue OperationsPioneered the use of Centrally Billed Account (CBA) Travel Cards throughout the organization to automatically save 10-20% of group travel cost through tax exemption in every state.Fiscal ManagementLevel 2 Certified Contracting Officers’ Representative (FAC-COR II) handling contracting for leases, office support, and other leadership driven initiatives.Office ManagementPrimary Onboarding Sponsor for new Revenue Operations employees located in Asheville, NC. Coordinated space management issues between departments and stations for Revenue Operations desk space. Administrative Officer facility responsibilities for Revenue Operations Suite.

Portland, Oregon Area

Coordinated administrative functions, and managed the regional operation of a multi-state governmental communication program with military, business, and community relations aspects. Acted as the Marketing and Public Affairs advisor to the Marine Corps Recruiting Command Social Media Strategic Planning Workgroup that developed the Marine Corps social media strategic plan, policy and guidelines for active prospecting of potential leads though social media.Led a Public Service Announcement (PSA) engagement campaign to bring local recruiters into direct contact with local TV and radio PSA Directors through extensive media networking. Directly oversaw and trained more than 75 recruiters spread over 750,000 square miles, with the effect of increasing the value of free PSA plays by more than 1000%, resulting in $1.75 million dollars of added value for recruitment.Organized press conferences and media interviews with subject-matter expert staff at all facilities within the organization. Represented leadership at civic and professional meetings, top-level committees, and workgroups; often featured as an expert speaker for service organizations, coaching clinics and journalism classes.Designed and delivered briefings and training to teach media interviewing techniques. Prepared senior leadership and staff for interaction with the media in planned/unplanned settings.Developed cooperative, mutually-beneficial relationships with members of the news media, Congress, and education system.Implemented changes to improve the public image of the organization and improve positive media exposure including a multi-state Toys-for-Tots media blitz which resulted in significant positive media exposure, and a measurable increase in donations to the program.Prepared releases, advisories, features, radio and TV spots, web publications, communication plans, PSAs, and social media postings on a variety of subjects to target a specific intended audience or group of audiences.

Salem, Oregon

Provided sales training and mentorship to the recruiters in the office. Provided quality control on all application packets, personnel records, and confidential medical records and information, leaving our office to be processed at the MEPS to ensure completeness and accuracy of record in accordance with regulatory and procedural guidance. Acted as a liaison between Office of Personnel Management contracted agents and applicants for the purpose of scheduling face-to-face interviews for security clearances. Supervised the counseling of new applicants on occupational and duty location preferences based upon testing, physical results, individual desires available options and command emphasis. Advised management on matters affecting the efficient flow of applicants during processing. Responsible for prospecting and selling to achieve recruitment goals.Prepared applicants mentally and physically for their chosen career.Ensured applicants meet basic qualifications for recruitment.

Norfolk, Virginia Area

Modified established methods and devised new methods of developing and presenting information to maximize understanding and minimize controversy among the intended audience. Specifically, created an award-winning multimedia production system giving our public affairs department the ability to do in hours what used to take weeks; and designed and implemented an internal video training program to allow the organization to accomplish annual required training through a distance-learning intranet-based system. As the Nuclear, Biological and Chemical warfare trainer for my unit as well as a public affairs representative; wrote and edited classroom instruction, newsletters and feature articles on scientific and medical based topics to other subject-matter experts as well as to general audiences which required the explanation of complex terminology in a manner all could understand. Communicated the Marine Corps story to various internal and external audiences. Published media advisories, press releases and photographic imagery under supervision of the Public Affairs officer.

Liberal Studies, Liberal Arts And Sciences/Liberal Studies

Broadcast Journalism

Education record