Christy Bryant (Whaley) Email and Phone Number

As the leader of the packaging automation work cell, CW1000, I initiated and managed initiatives aimed at optimizing performance and training compliance. These efforts yielded remarkable results, with an 11.8% performance improvement and a significant 42% increase in training compliance from 2021 to 2023.Recognizing the importance of accurate reporting, I audited and refined the machine status hierarchy in collaboration with engineering teams. This strategic move allowed us to recalibrate reporting mechanisms, ensuring precise benchmarking and alignment in our reporting practices.I identified and rectified materials specifications that deviated from standards within CW1K, collaborating closely with materials engineers to update specifications. This decision led to substantial cost savings. Additionally, I played a pivotal role in enhancing quality at the Memphis facility by troubleshooting and resolving critical machine settings.

I took on a mentorship role and actively guided the professional growth of a team, including four Area Managers, two Interns, and two Operations Managers. This commitment to mentorship and development contributed to fostering a culture of continuous learning and excellence within the organization.

NMLS 8244226I dedicated myself to cultivating and nurturing robust relationships with referral partners, recognizing their vital role in expanding our network of potential clients and collaborators. Through effective communication and collaboration, I played a pivotal role in fostering a culture of cooperation that ultimately enhanced our business's reach and effectiveness.As a mentor to loan officers, I found immense satisfaction in providing valuable guidance and serving as a knowledgeable resource for insights into our products and guidelines. By contributing to their professional growth, I not only strengthened the team but also reinforced a culture of continuous improvement and development.My commitment to excellence and dedication to performance were consistently evident in my rankings within the organization. I secured a position in the top three for closings in 2018 and maintained a top four ranking in 2017. These rankings serve as a testament to my unwavering dedication and consistent pursuit of delivering outstanding results.

I took charge of overseeing a diverse range of IT-related projects and regulatory initiatives, encompassing crucial areas such as AML, Red Flags, GLBA, BCP, DR, and Vendor Management. My primary focus was on ensuring strict compliance while optimizing operational efficiency. To achieve this, I executed comprehensive vendor reviews, meticulously evaluating performance and alignment with our organization's needs. I also played a vital role in cultivating and managing relationships with both newly onboarded vendors and those deemed critical to our institution's success.Recognizing the importance of security, I assumed the pivotal role of IT Security Officer. This involved leading and facilitating monthly IT Steering Meetings, where I spearheaded discussions on critical security matters. Concurrently, I held the position of Bank Security Officer, taking responsibility for ensuring robust security measures and adherence to industry standards. My dedication to maintaining a secure environment and aligning IT strategies with broader organizational goals underscored my commitment to effective risk management and overall operational excellence. Moreover, I took charge of delivering reports to the Board of Directors, ensuring transparency and informed decision-making. Additionally, I provided oversight for Mastercard/Visa projects, contributing to the seamless execution of these initiatives.Collaboration with regulatory bodies was paramount. I worked closely with the FDIC to rectify compliance issues within the IT department. My efforts played a pivotal role in not only addressing compliance concerns but also in fostering a positive relationship with regulatory authorities. On another front, I managed the successful launch of two new facilities in downtown locations, ensuring smooth transitions and maintaining operational excellence throughout the expansion process.

I upheld a strict commitment to federal and local regulations, ensuring unwavering compliance with all mandated requirements. A key responsibility included overseeing comprehensive Quality Control (QC) and audit functions, meticulously reviewing and managing essential processes mandated by prominent entities such as VA, FHA, and Fannie Mae. This dedication to adherence not only ensured the institution's integrity but also maintained trust with regulatory bodies.I successfully led and managed multifaceted projects that had far-reaching impacts on the organization. These projects ranged from overseeing software platform transitions to evaluating and selecting vendors for critical functions. One notable achievement was the seamless transfer of a substantial loan portfolio to a larger technology firm. This endeavor required meticulous planning, coordination, and execution to ensure a smooth transition that minimized disruption and risk.Furthermore, I took charge of managing intricate vendor transactions, cultivating and maintaining robust relationships with key partners such as appraisal management companies and credit providers. This involved negotiation, collaboration, and effective communication to ensure that the organization's vendor partnerships were strong, reliable, and mutually beneficial.

I strategically devised and managed workflows that aimed to optimize efficiency across various functions while also proactively introducing alternative methodologies to bolster productivity. This was particularly crucial in safeguarding the bank against fraudulent risks. I played an instrumental role in critical functions, including product development, treasury management, and merchant processing.