Craig Burkett Email & Phone Number

Australia

Bull Creek Wa 6149

Responsibility for establishing and directing the strategic long term goals, policies and procedures and day to day running of the information technology services.

Hillarys Wa

Independent Consultant delivering ICT solutions to aged care and retirement village providers.

Hillarys

Independent Consultant in Service Operations

Perth

Desktop Services Manager reporting to Group Manager Information Systems. Responsible for day-to-day delivery of service for all business lines in the organization, including preparing monthly operational reports and monthly Service Level report.The creation of the Desktop Services Group for Clough nationally, involving the establishment of an ITIL based Service Desk structure with Level 1 and Level 2 capabilities resulting in dramatically improved metrics such as call abandonment was achieved. Completed project for Asset Lifecycle procedures for correct tracking of assets and maintaining asset refresh program. Completed project for deployment of new desktop toolsets such as Microsoft’s SCCM for operating system and application deployment moving away from old existing technologies. Proof of Concept project finalised for operating system deployment to remote project sites utilising WAN technologies such as MPLS.The completion of Microsoft Windows 7 and Office 2010 project utilising Microsoft’s SCCM for operating system deployment. A key achievement has been the improvement of the service desk, desktop and infrastructure support services groups with acknowledgment from the Executive.

Hillarys Wa

Independent Consultant in Service Operations

Perth, Australia

Established a Managed Services division for Datacom Systems WA. Major task was the creation of an ITIL based Service Desk structure with Level 2 and Level 3 Systems Management capabilities.Due diligence and discovery activities for CSC and Datacom for transition of Service Desk and Desktop Support for Chevron from previous incumbent.A key achievement has been the transition of desktop support services for the Chevron Australian Business Unit from the incumbent to Managed Services, Datacom Systems WA. This involved the on boarding of thirty-three staff for a seamless transition and continued delivery of quality service.

Independent Consultant in Service Operations

Regional Manager, Managed Desktop Services, Western Regional Manager, Managed Desktop Services, Western Region for CSC Australia. This position is 3rd reporting level below the Vice President, GIS, CSC Australia. I directly report to the Director, Managed Desktop Services, CSC Australia. Managed Desktop Services forms part of the global GIS group within the Computer Sciences CorporationThe management of the Desktop groups activities to ensure the provision of a systems environment that is reliable, stable, efficient and which facilitates the achievement of all relevant Service Level Agreements, while working within budget. Directly manage the day-to-day operations of 180 staff at working on both Regional, National and Global clients.

The Regional Manager managed the planning, implementation and support of the WAN/LAN technical infrastructure. This extended from the Desktop to the Wide Area Network and included all communication devices and management tools supporting the entire network.This involved both SNA and non-SNA networks and included the integration of voice, data and other media utilising the technical infrastructure.

Responsible for several client projects including Netware 4/5 upgrades, Cloverleaf middleware implementation and Y2K projects.

• Solutions Design: Pre and post sales technical support functions including bid and proposal response, preparation and evaluation of technical solutions.• Strategic Design: Input to design enhancement at the strategic level to incorporate technological changes where appropriate to business needs.• Client Support: Providing strategic technical support to customers• Project Management: Deployment of the proposed solutions within the CSC infrastructure.• Negotiation and Procurement. Vendor negotiation in conjunction with both solutions design and project management.

The implementation role involved the setting of national implementation timetables, and acting as a Technical Consultant to each State on Local Area Networks, networking protocols, and user access to applications on the State mini computers, and National mainframes. The role required extensive travel all around Australia, with the main task advising on network and software solutions. User training and the initial system support were also undertaken on a national basis by a team under my control.

It And Management

Bachelor Of Science, Communications & Information Science

Certificate Of Strategic Marketing Management, Marketing And Business Management

Certificate, Strategic Marketing Management

Diploma;, Electronic Engineering;