Leading the charge in all aspects of operations & administration for the Khan Lab School in support of putting students at the center of their education & innovating on learning methods.

Leading IT management and technology support of business operations. Automating processes and device management to improve efficiencies.

• Scaled office administration, facilities, and IT organizations from infancy to support 550+ employees.• Hired, managed, coached, and mentored IT & Employee Services teams whose hallmark is impeccable customer service & goal is to maximize associates’ ability to work effectively and efficiently.• Evaluated, identified, negotiated, implemented, and maintained SaaS and on-premises Altigen VOIP phone, LifeSize & Zoom video conferencing, and Zendesk helpdesk ticketing systems to support 5 geographically disparate locations, including an in-house and co-sourced call center.• Built internal tool for estimating shipping cost of product to help manage margin.• Developed and implemented non-traditional procedures for drop-shipping product to customers utilizing carrier & internally-built tools in unconventional ways.• Managed and maintained 110,000+ sf at 3 facilities, including planning & executing 5 moves.• Evaluated, selected, & managed dozens of vendor and service provider relationships, including access control & security, ISP & telco carriers, janitorial, architect, general contractor, and construction trades (mechanical, plumbing, electrical, painting).• Centralized office management functions, unifying operational procedures and bringing parity to the employee experience across offices. • Developed, iterated, & managed food and safety programs.• Oversaw swag, volunteer, and health & wellness programs designed to drive employee engagement and happiness.• Planned $1.2MM office expansion project.• $11.4MM annual budget responsibility (salary, capex, & opex).

One Kings Lane is a curated, members-only online sales site that offers top-brand and designer furniture, decor, gifts, and lifestyle products, as well as vintage and one-of-a-kind finds – at up to 70% off.IT management and technology support of business operations. Developing, implementing, improving & documenting operations processes.

Advising on technology and facilities operations and infrastructure.

• Teamed-up for the successful search, acquisition, and $2M build-out of a new facility. Planned & executed trouble-free, on-time move-in. • Reduced heating costs by 40% and improved end-user comfort by installing multi-zone AC/heat-pump system in unusual cathedral space. Saved 60% on project budget by identifying & pursuing unique solutions. • Saved up to 15% on various site services by thorough industry research, RFP, and contract negotiations.• Closely monitored & managed services to deliver excellence. Engaged replacements when service level fell.• Budgeted for and managed physical plant of a multi-acre, multi-building campus, including ongoing build-out, renovation & maintenance of property and facilities to meet internal requirements, as well as applicable laws, regulations, and safety and environmental standards.• Performed site selection, contract & lease negotiations, space planning, and furniture & equipment sourcing. Evaluated and managed extensive network of vendors & contractors installing & maintaining fire protection, access control & security, HVAC, A/V, PBX, building envelope, landscaping, and cleaning.• Developed, defined & implemented strategic operations, technology, and facilities vision and budget for organization during explosive growth period from 200 to 1200 weekly attendees and staff expansion of 600%.• Supervised, developed, and managed an extensive team of 200+ volunteers, in 7 cross-functional groups. Utilized superior facilitation and consensus building skills to optimize communication among team members and ensure seamless production of weekly events.• Responsible for all IT and facilities infrastructure.

• Budgeted, procured, deployed, and maintained all technology, network, and information systems.• Overall responsibility for providing expert-level desktop and LAN support to entire organization. Consistently met the expectation to be an “IT guru” with the ability to address and fix problems with speed and precision.• Oversaw implementation of and administered information technology network with 50+ nodes, Windows 2003/2008 servers, Exchange 2003/2007 and Active Directory. Planned and installed structured wiring for a 15,000 sf building.• Developed materials, trained and supported users with varying technical abilities in a mixed Windows and Macintosh environment using a wide variety of software applications.• Supported Palm, Windows Mobile, and iPhone mobile devices on the corporate network.• Diagnosed and trouble-shot LAN, WLAN, desktop and server hardware and software issues.• Investigated, implemented, administered and maintained Backup Exec disaster recovery, Trend Micro Worry-Free Business security, BigFix Enterprise Suite management and Websense Enterprise web filtering software.• Extensive experience with video and audio capture and editing applications, including Final Cut Studio and Adobe Premiere Elements, as well as specialty applications, FTP clients, web browsers, and utilities. Experience with Quark Xpress and Adobe Creative Suite.• Developed, established, and implemented HR, finance, and administrative procedures. Oversaw 6-person administrative team.• Responsible for all infrastructure of the organization, including administration, finance, IT, and facilities.

• Increased operational efficiency by 10%. Developed improved procedures and streamlined processes while delivering successful 9-week program with weekly deadlines. • Reduced weekly turn-over time by 50% through careful logistics & facilities planning. Provided for complex technology and facility needs of up to 125 attendees in 11 classrooms across 3 buildings.• Presented at the 5th World Summit on Internet & Multimedia in Shenyang, China.

• Planned and established new manufacturing facility, including site selection, lease negotiation, tenant improvements, infrastructure and equipment installation.

• Managed medical device prototyping shop utilizing CAD/CAM systems and laser mills.• Developed manufacturing, cleaning and QA procedures. • Established, implemented and managed procedures and processes to achieve ISO 9001 certification.

Biomechanics lab.Prepared specimens for biomechanics research. Aided in designing experimental protocol and performed studies on single vs. double-plate fixation of the pubic symphysis after open-book pelvic fractures under single-limb stance conditions.

Performed mechanical analyses and organized documentation for the DirecTV satellite program.

Dissected & prepared specimens for biomechanics research. Aided in designing experimental protocol and performed studies of radio-ulnar load sharing & force transmission through interosseous membrane.

Supervised all kitchen operations for self-op house involving kitchen staff, University, vendors, & residents.