Charles Coleman Email & Phone Number

New York, Ny, Us

Monroe, Michigan, United States

★ Directed the national Field Service organization, ensuring operational excellence across all service areas. ★ Developed field service protocols, tools, and performance metrics to standardize on-site training, maintenance, and troubleshooting. ★ Managed a network of 10+ vendors and 400+ technicians, working with regional distribution centers, dealer sales, retail sales, and corporate entities. ★ Revamped the field service culture by fostering stronger partnerships and… Show more ★ Directed the national Field Service organization, ensuring operational excellence across all service areas. ★ Developed field service protocols, tools, and performance metrics to standardize on-site training, maintenance, and troubleshooting. ★ Managed a network of 10+ vendors and 400+ technicians, working with regional distribution centers, dealer sales, retail sales, and corporate entities. ★ Revamped the field service culture by fostering stronger partnerships and adopting a customer-first approach. ★ Led the creation and execution of virtual and in-person technician training programs with multi-level certifications. Show less

East Hanover, New Jersey

I executed strategic initiatives to drive growth and streamline business operations for a plumbing and HVAC solutions provider in a changing environment.KEY ACHIEVEMENTS★ Devised and implemented long-term growth strategy with C-level leadership while providing operational direction for 60 technicians and 20 office staff.★ Enabled operational transformation and business continuity by leading the implementation of technology upgrades as well as COVID-safe… Show more I executed strategic initiatives to drive growth and streamline business operations for a plumbing and HVAC solutions provider in a changing environment.KEY ACHIEVEMENTS★ Devised and implemented long-term growth strategy with C-level leadership while providing operational direction for 60 technicians and 20 office staff.★ Enabled operational transformation and business continuity by leading the implementation of technology upgrades as well as COVID-safe policies.o Provided end-to-end leadership for the ServiceTitan POS/CRM integration, including data migration, new process development, and training 75+ staff. ★ Leveraged strong verbal and written communication skills to build robust relationships with internal teams as well as contractors, suppliers, and vendors.★ Facilitated continuous improvement in people, technology, and processes by consulting and influencing leadership in executing robust strategic plans. Show less

Iselin, New Jersey, United States

I delivered comprehensive operational leadership for 15 stores across NY and NJ by optimizing resource management, standardizing processes, and developing staff.KEY ACHIEVEMENTS★ Analyzed sales and financial data to execute sales plans that drove YoY growth in gross profit and food/merchandise sales to generate $42M in annual revenue. ★ Enforced SOPs and best practices while improving merchandise management across all stores, resulting in their being elevated to Emerald… Show more I delivered comprehensive operational leadership for 15 stores across NY and NJ by optimizing resource management, standardizing processes, and developing staff.KEY ACHIEVEMENTS★ Analyzed sales and financial data to execute sales plans that drove YoY growth in gross profit and food/merchandise sales to generate $42M in annual revenue. ★ Enforced SOPs and best practices while improving merchandise management across all stores, resulting in their being elevated to Emerald level. Show less

East Hanover, New Jersey, United States

I directed 40 technicians, sales personnel, and managers in providing HVAC installation, maintenance, and repair services across NY, NJ, and PA.KEY ACHIEVEMENTS★ Optimized the technical installation/repair and customer support functions by evaluating KPIs to execute corrective action plans and solve problems.★ Built robust multi-level communication processes that enabled effective dissemination of information and prompt execution based on client feedback.★ Enhanced… Show more I directed 40 technicians, sales personnel, and managers in providing HVAC installation, maintenance, and repair services across NY, NJ, and PA.KEY ACHIEVEMENTS★ Optimized the technical installation/repair and customer support functions by evaluating KPIs to execute corrective action plans and solve problems.★ Built robust multi-level communication processes that enabled effective dissemination of information and prompt execution based on client feedback.★ Enhanced operational processes for resolving escalations and reviewing scheduling and permitting of jobs, thereby improving client satisfaction/retention. Show less

New York, United States

I directed all on-site operations – including sales, HR, customer service, and facilities management - for a provider of secure, managed storage for media assets.KEY ACHIEVEMENTS★ Drove operational efficiencies and growth in gross profits through process and technological innovation while holding full responsibility for a $50M P&L. o Created a media database that enabled more efficient tracking of assets, licensed music usage, and active productions.o Provided creative… Show more I directed all on-site operations – including sales, HR, customer service, and facilities management - for a provider of secure, managed storage for media assets.KEY ACHIEVEMENTS★ Drove operational efficiencies and growth in gross profits through process and technological innovation while holding full responsibility for a $50M P&L. o Created a media database that enabled more efficient tracking of assets, licensed music usage, and active productions.o Provided creative, cost-effective recommendations to leadership on storage, archive, automation, and asset management technologies.★ Enabled strategic development by establishing a new fulfillment division for the business.★ Cultivated and maintained relationships with major clients such as HBO, NBC, Universal Studios, DreamWorks, and the United Nations. Show less

New York, United States

I coordinated 100+ personnel in delivering 24/7 security services for diverse commercial and residential sites (with a $40M P&L accountability).

Long Branch, New Jersey, United States

I provided vision, strategic direction, and end-to-end business management to drive revenue impact for a regional, family-owned chain of casual dining restaurants.KEY ACHIEVEMENTS★ Spearheaded operational expansion from a single flagship store to 9 retail and foodservice locations generating $25M in annual revenue.★ Standardized hospitality operations and built a highly motivated, performance-driven team of 12 direct reports and 150+ indirect reports with minimal… Show more I provided vision, strategic direction, and end-to-end business management to drive revenue impact for a regional, family-owned chain of casual dining restaurants.KEY ACHIEVEMENTS★ Spearheaded operational expansion from a single flagship store to 9 retail and foodservice locations generating $25M in annual revenue.★ Standardized hospitality operations and built a highly motivated, performance-driven team of 12 direct reports and 150+ indirect reports with minimal turnover.o Delivered comprehensive training on front/back of the house, facilities management, inventory control, purchasing, and security operations.o Enhanced employee performance by creating employee handbooks and established new incentive programs to motivate people across all teams. Show less

Master Of Business Administration (Mba), Business Administration And Management

Bachelor Of Science, Mathematics

Activities and Societies: Kappa Mu Epsilon