Conrad Lee Email & Phone Number

Dallas-Fort Worth Metroplex

- Developed Spring Java backend and maintained 24/7 operation of Retrieve Reservation Service, the vital service responsible for delivering the airline's customer reservation information.- Developed aa.com's customer-reservation-page for unaccompanied minor reservations, utilizing Angular/Javascript.- Bridged the gap with the airline business requirements, by consistently delivering reliable software enhancements and bug fixes.- Coordinated IBM Cloud's Kubernetes components and pods, which serve 25 million+ traffic daily.- Monitored Dynatrace & Apigee dashboards for Retrieve Reservation Service's response times, failure rates, resource consumptions, and more.- Improved resiliency by introducing caching to Retrieve Reservation Service, to achieve faster API response times.

Coppell, Tx, United States

- Delivered resolutions to countless incoming inquiries and problems that customers report on Transportation Management System products, and documented articles for each solution delivered.- Utilized SQL, debug logs, and webservice calls to effectively replicate the error and test cases.- Analyzed server logs and Oracle data schemas on different levels of hosted Cloud environments (Test, QA, Dev, and Production).- Collaborated, shared detail-oriented findings, and pinpointed the problem's root cause with many software developers, to deliver efficient resolutions that meet each different customer's business needs, in a timely manner.

Dallas/Fort Worth Area

- Programmed backend servers of numerous UI menus, to ensure accurate/reliable equipment and shipping information 24/7.- Managed and connected database by implementing Java/JDBC, SQL, and IBM RPG.- Established successful EDI connections with terminals and clients, used for exchanging Hyundai's fleet and equipment move status.

Austin, Texas Area

- Modified compression force, voltage, and current from each experimental procedure into MySQL tables- Built electrical circuits and filters to attain desirable voltage output- Produced data visualization such as bode plots for easier result interpretation

Austin, Texas Area

- Sequenced/input data for HPLC machine operation- Operated NGIs and SprayTec for data recording and analysis- Collaborated with coworkers on measuring drug particle size- Prepared samples for drug delivery software test

Bachelor'S, Mechanical Engineering

Certificate Of Completion, Sql/Excel Data Analysis

- Performed SQL queries to distill complex information from given database - Analyzed the extracted data with pivot tables, lookup.