- Spearheaded the quality assurance process, ensuring rigorous testing methodologies and adherence to industry standards.- Led and managed end-to-end QA and release management processes ensuring the timely and high-quality delivery of software products.- Developed and implemented comprehensive QA strategies, including test planning, execution, and reporting, resulting in a significant reduction in defect rates.- Orchestrated release planning sessions and coordinated cross-functional teams to streamline release cycles and meet project deadlines.- Established and enforced quality standards and best practices across the organization, resulting in improved product reliability.- Collaborated with development, product management, and customer support teams to prioritize features and bug fixes for each release, ensuring alignment with business goals.- Conducted root cause analysis and implemented corrective actions to address defects and prevent recurrence, leading to more stable software releases.- Acted as a liaison between development and operations teams, facilitating communication and resolving conflicts to ensure smooth release deployments.- Stayed current with industry trends and emerging technologies in QA and release management, proactively implementing new tools and methodologies to improve efficiency and effectiveness.

- Implemented Playwright e2e testing.- Implemented Chromatic software for visual diffing.- Trained employees on and used Browserstack for live bug replication.- Product test case generation for new features.- Support board bug triaging and mentorship.- Weekly company scorecard metric updates.- Monthly announcements on Slack about automation platform status.

- Created detailed, comprehensive and well-structured test plans and test cases. - Estimated, prioritized, planned and coordinated testing activities.- Designed, developed and executed automated tests in Cypress.- Identified, recorded, documented and tracked bugs thoroughly.- Worked closely with Tech Leads and Product managers in embedded teams to deliver quality products to our end-users.- Lead automation improvements and initiatives that will improve speed of delivery and quality of the product. - Advocated these initiatives amongst the larger product development organization.- Participated in Scrum ceremonies and QA process improvements and initiatives.- Participated in Release processes, including manual and automated regression testing and code deployments.- Created and tracked clear, detailed bug reports.

- Oversaw quality control and testing for spinal surgical planning software, with accountability to identify patterns between customer reported issues and known/unknown repeated software bugs, collaborating with development team to resolve.- Built and maintained user acceptance testing cases, implementing end to end testing to pinpoint coding issues.- Documented bugs in JIRA application.- Coordinated with global teams in Barcelona and India (Indium) on issue replication.- Tested on 4 different platforms (Windows 7 & 10, Mac, Angular, iOS)- Detected and logged bugs and features to enable developers and architects to resolve prior to release of upgrades and enhancements.- Collaborated with product leads on product improvements.- Implemented several agile methods like retrospectives and post-mortems into a waterfall style workflow.- Point of contact with the Indium team, implemented a Daily Builds process to increase quality and timeliness of bug reporting over-night.

- Manage a team of four direct reports, including hiring, training, conducting performance reviews, and maintaining departmental productivity, while optimizing the provision of customer support for social media influencer organization focused on creating content and driving brand exposure through social marketing campaigns. - Oversee accuracy of staff in performance, user acceptance testing, regression testing, tracking and reporting bugs, and ensuring accuracy and timeliness of service. - Cultivated a culture of teamwork and positive morale during acquisition from Reelio to Fullscreen, retaining all employees with-in department through chaotic transition from startup through purchase.- Overproduced feature testing, delivering turnaround within a reduced timeframe to ensure the sale of organization was successfully completed with minimal margin of error.

- Building and maintaining test cases.- Point of contact between different departments to ensure customer success on the platform.- Manual software testing for quality assurance.- Logging bugs in JIRA.- Responding to customer service inquiries and emails. - Recognizing patterns between customer service issues and known/unknown bugs.- First responder role on Intercom.- Helped with creation of customer service org. documentation.- Manage a team of four direct reports, including hiring, training, conducting performance reviews, and maintaining departmental productivity, while optimizing the provision of customer support for social media influencer organization focused on creating content and driving brand exposure through social marketing campaigns. - Oversee accuracy of staff in performance, user acceptance testing, regression testing, tracking and reporting bugs, and ensuring accuracy and timeliness of service. - Cultivated a culture of teamwork and positive morale during acquisition from Reelio to Fullscreen, retaining all employees with-in department through chaotic transition from startup through purchase.- Overproduced feature testing, delivering turnaround within a reduced timeframe to ensure the sale of organization was successfully completed with minimal margin of error.

Customer Service, Sales, Retail

Assembling and disassembly of structures for live performances.

Check Ins/Check Outs, Shelving, Cataloging, General Library Maintenance.