Combining excel worksheets in to one data source for multiple users. Creating reports, generating views, and setting up monthly exports to excel for budget reconciliation. Training end users, working with management to streamline the monthly budget process. Also, creating a customer service database to better assist premium customers. All using MS Access.

• AML/BSA Compliance• Investigating and Writing Suspicious Activity Reports (SAR)* Enhanced Due Diligence (EDD)* Know Your Customer (KYC)* OFAC* CAMS• Implement quality control measures for fraud prevention.• Monitoring of quality control, policy and procedure development. • Liaison to IRS, Treasury Department and Law Enforcement Agencies. • Manage Compliance Audit of 2000 Business Partners• Supervisory functions within Fraud Division• Identification of fraudulent tax returns and recovery of funds• Management of recovered fraudulent IRS tax funding• Database Management (MS Access). • Training and presentation for IRS- on-site and national conferences. • Coordination of fund recovery communication, among major financial institutions.• Successful increase of IRS recovery rate by 10 fold, significant improvement in efficiency• Streamline process for Forgery and Government Requests• Training of new employees

Quality Assurance Analyst Review and correct projects according to specific guidelines, going on to the Intranet and/or Notes environments. Adjunct Notes advisor to Network Services Department. Head weekly meeting between Development and Network Services Departments to discuss upcoming projects. Set up Y2K conformity testing database for Notes using TeamStudio.• Lotus Notes/Domino (4.62 – 5.X) • Windows 95/98/2000 Desktop and End User Support. Liaison between Development and IT departments. Senior Lotus Notes AdministratorDaily maintenance of a 6-server environment (Notes 4.62a on NT 4.0 Servers). Duties included but not limited to registering and setting up new users, adds, moves and changes of databases going to production servers, second level help desk, advising administrators in satellite offices, training end users, setting up test servers, advising on the topology of the network, setting up new servers, trouble-shooting mail routing problems, working on data recovery. Also responsible for general help desk questions in the absence of the regular staff.• Lotus Notes/Domino (4.62 – 5.X) • NT Servers, Help Desk, Desktop Support, End User Support, MS Offices, Windows 95/98/NT

Manage and ensure availability, capacity, security, and documentation of local Notes server(s), including: Server maintenance and backup, disk management, analyzing logs of Notes server activities and problems, responding to alerts from Notes servers, monitoring proper replication, monitoring mail boxes, adding databases to the local servers and determining directory structure within "Local" directory. Participate in rollout for local area, i.e., install, troubleshoot Notes Install/upgrade Notes clients and servers onto the network on ongoing basis. Follow procedures for transfer of local applications to servers in the Notes network outside of the local facility. Participate in developing policies and procedures relating to Notes network services.• Managed upgrade of 800 users from Notes 3.X to 4.5, Lotus Notes Training, Windows 3.11/95, MAC OS, NT 4.0, Novell 4.1.• Lotus Notes 3.X – 4.5, Desktop Support, Technical Support Senior Lotus Notes Administrator (Walnut Creek) Responsible for the daily maintenance of a 72-server Lotus Notes Domain, which included but was not limited to upgrading workstations from 3.X to 4.5, mailbox moves, recertification of ids, registration of new users, second level help desk calls with Notes Specialists, trouble-shooting server problems, configuring servers and workstations for NT4.0 and light NT 4.0 server administration (adding users and groups).• Lotus Notes Administration (3.X – 4.5), Windows 95, NT, NT Server Administration• 3rd level Help Desk, Technical Support, Desktop Support, End User Support

FPA Medical Management, Inc., San Diego, CA Responsible for the expansion and the complete maintenance (adds/change/deletes, hardware/software administration, backup, etc.) of the nationwide Notes Named Network (16 servers in 5 states, with 2,000 users), as well as administrative and technical support for the corporate headquarters’ network (two servers and 375 users). Train end users. Instruct local system administrators on the basics of email and the fundamentals of system maintenance. Responsible for the maintenance of the servers (NT 4.0 and Novell 3.1X). 24X7 hot pager responsibility. Disaster recovery time of 1 hour nationwide. Managed system-wide upgrade of Lotus Notes. • Lotus Notes Administration 3.X to 4.5, 2nd and 3rd level Help Desk, Paradox 5.0 • LAN administration (NT and Novell), Software Training, WAN administration, Routers, T1• Cabling, Network Installations, Technical Support for Regional LAN administrators, Vendor Liaison for Cabling and Telecom• Windows 95, 98, NT, TCPIP, IPX/SPX, Project Management, MS Office, Hiring Technical Staff , * Staff of 8 at peak Database ManagerResponsible for the maintenance of capitation and eligibility data or the East and West coast offices (approximately 100,00 members) using Paradox 5.0 and proprietary software called DIS. Generated monthly reporting to corporate finance department using Excel and Paradox 5.0, contracted physicians, and payors (HMOs). Performed daily audits. Generated monthly encounter data for 20 (HMOs) on diskettes in a fixed length ASCII format. Provider Relation Representative Negotiated and implemented physician agreements. Contracted with ancillary providers. Set up and maintained provider databases. Managed the credentialing of physicians with HMO and PPO products. Standing member of the Quality Improvement Committee. Responsible for the resolution of provider issues. 06/1992 – 05/1997